Mercedes-Benz of Novi

For many years, my experiences with this dealership in terms of services have been bad news after another. Every time they service my car I will go back for the same problem. In the last couple of weeks t terms of services have been bad news after another. Every time they service my car I will go back for the same problem. In the last couple of weeks their services are worst. These guys cannot fix an oil leak after several attempts to do so. The car has been in service for seven days for the same problem. The problem is still not rectified as am writing this review. This has becomes a nightmare for me after over $1400.00 in cost, still no avail. I am highly disappointed and frustrated with these guys at Mercedes Benz of Novi, Michigan. Thank you Silas More

We are currently leasing a 2012 GL 450 from MB of Novi. We purchased the wheel and tire package. We had a tire puncture on Thursday afternoon and called the service department immediately when they opened We purchased the wheel and tire package. We had a tire puncture on Thursday afternoon and called the service department immediately when they opened on Friday morning. They stated that they could get the tire that day but refused to change it until after the three day weekend. Since we had to use our car over the three day weekend, we had snow tires put on at Discount Tire. The appointment was at 1000 AM Tuesday to get the new tire put on. It took them over two hours to do this. They made no attempt to speed things along. Everyone my wife encountered on phone and in person from sales to service was unhelpful, rude, and stone walled. They would not allow her to speak with the manager. My wife called my in tears. We will never come back to this dealership for another car lease of purchase. More

i i had great experience working with noor kalasho. she was very nice , helpful, informative and nice! i will recomend her to my friends. i will come back in two years to this dealer to anthor car . i advi was very nice , helpful, informative and nice! i will recomend her to my friends. i will come back in two years to this dealer to anthor car . i advised my husband to buy a new benz. More

Kimberly was very friendly, patient, and knowledgeable about the vehicle and services. She kept me informed every step of the way. She made we feel like I was a priority and valued friend (not just a cu about the vehicle and services. She kept me informed every step of the way. She made we feel like I was a priority and valued friend (not just a customer). I was very excited about my new car but I think Kimberly may have been more excited than me. Kimberly and the management of Mercedes Benz of Novi went out of their way to make sure that I got a great deal on a great car. I will recommend Mercedes Benz of Novi (especially Kimberly) to all my friends. I have purchased many cars over the years but this has been the best experience ever. More

stay away as far as you can from this dealer. bunch of liers, thieves, unprofessional people. first noor promissed me the world to sign the deal for a lease with her. she promised rear dvds and fabric pro liers, thieves, unprofessional people. first noor promissed me the world to sign the deal for a lease with her. she promised rear dvds and fabric protetion and many other things just to sign before the end of the month. the day i picked the car none of these things were done. she said come back and i will do it. an hour after i left the dealer noor called me and said that we made a mistake on paper work and we need to sign a new documents. my advise check all other dealers before you deal with this one. or bring you lawyer and county sherif.they will chew you otherwise. More

I leased a Mercedes Benz E350, I was referred to Noor by a cousin who had also leased a Mercedes from her, after dealing with her I see why my cousin referred her. Unlike most car sales persons I felt that a cousin who had also leased a Mercedes from her, after dealing with her I see why my cousin referred her. Unlike most car sales persons I felt that Noor was very honest and very helpful with picking my car, I have already referred people to Noor and when my lease is up I plan to deal with Noor in selecting my next car. More

Noor Kalasho Namou was the salesperson that we worked with on the purchase of our 2014 Mercedes E350. She did a fantastic job with helping us through every step of the purchase. The car was ready for d with on the purchase of our 2014 Mercedes E350. She did a fantastic job with helping us through every step of the purchase. The car was ready for delivery as promised, and her attentiveness to the transaction made us feel as if we were the only customers that mattered. We would highly recommend Ms. Namou and Mercedes-Benz of Novi! More

Noor was so helpful when I leased my beautiful S550. She was attentive to my needs and found just the perfect car for me at the RIGHT price!! She is an amazing saleswoman and I will always refer her to all was attentive to my needs and found just the perfect car for me at the RIGHT price!! She is an amazing saleswoman and I will always refer her to all my friends and colleagues! More

My husband and I enjoyed working with Noor Kalasho from the Mercedes-Benz of Novi. Very Friendly, great customer service and does all she can to make sure you got the perfect car. the Mercedes-Benz of Novi. Very Friendly, great customer service and does all she can to make sure you got the perfect car. More

I love my S-550 newly leased car. Noor Namou did an amazing job trying to sell the deal. If it wasn't for her persistance and great customer service, I would've probably ended up with leasing another c amazing job trying to sell the deal. If it wasn't for her persistance and great customer service, I would've probably ended up with leasing another car from another dealer. She's one that understands her customers needs and goes out of the way to accommodate them and make the deal. She's hard working, courteous, and a go getter. Noor worked hard and was quite patient to see that I got the car that's just right for me for a reasonable price. Thank you Noor for all your help and thanks to the manager as well! More