Mercedes-Benz of Novi

Noor and Mercedes-Benz of Novi are #1 I had the best experience with Noor when looking to lease my first Mercedes. She was friendly and answered all my questions. Always there when I had a I had the best experience with Noor when looking to lease my first Mercedes. She was friendly and answered all my questions. Always there when I had a concern. Made the impossible happen for me by getting me approved, and on my way with my new lease within a day. Noor is an amazing sales person. I would definitely recommend her to friends and family. Thanks again Noor and Mercedes-Benz of Novi! More

Noor made it really easy for me. I had a really great experience at this dealership, and that is because of Noor. She was really friendly, always welcoming and very knowledgeable. I h I had a really great experience at this dealership, and that is because of Noor. She was really friendly, always welcoming and very knowledgeable. I had time constraints to get a car. She understood my problems, found me a car which she got it delivered way before she promised. I also had some financing problems, but she always told me to stay positive and she found me an excellent deal. She would go to any extent to help you find what you are looking for. She was always honest with me and always there when I had questions. I'm really glad that I met Noor to get my mercedes. Thanks Noor. You are awesome. More

Great Experience Kimberly was very helpful, answered all of my annoying questions, always would get back to me in a timely fashion and was even willing to help when I Kimberly was very helpful, answered all of my annoying questions, always would get back to me in a timely fashion and was even willing to help when I had some questions after I took delivery. She even put a sheet and a bow on my car for a big reveal. Very cool. More

Kimberly makes Mercedes Benz Shine I just want you to let you know how fortunate, lucky and blessed I feel to have worked with Kimberly Olsen (as my sales person) in purchasing my new M I just want you to let you know how fortunate, lucky and blessed I feel to have worked with Kimberly Olsen (as my sales person) in purchasing my new Mercedes. She went up and beyond the call of duty. She is very knowledgeable and professional and very understanding and helped me so much. If it weren't for her I would not have been able to purchase the car of my dreams. I have struggled this past year with many difficult times. Kimberly came to me as a godsend. She is vivacious and just a breath of fresh air. You are very fortunate to have her as part of your Mercedes Team. I will refer her everyone I know. She is a total pleasure. Please acknowledge her in someway and make her feel special. She deserves it. More

Kimberly was excellent and the service was impeccable I visited Mercedes-Benz of Novi to inquire about purchasing a new vehicle. Kimberly was incredibly personable, knowledgeable, friendly, and detail-ori I visited Mercedes-Benz of Novi to inquire about purchasing a new vehicle. Kimberly was incredibly personable, knowledgeable, friendly, and detail-oriented. She was thorough throughout the buying process, keeping me updated throughout the sale and arrival of my vehicle. I would recommend Kim to anyone purchasing a new vehicle. I hope to work with Kim for many years to come. More

My Experience Everyone at this dealership is so helpful and friendly, especially Noor. I ordered my CLA250 4 MATIC and it took a few months to get here. Noor kept i Everyone at this dealership is so helpful and friendly, especially Noor. I ordered my CLA250 4 MATIC and it took a few months to get here. Noor kept informing me of where my car was in the process of being made and they were correct with the estimated delivery of my car. Noor is very helpful, kind, and friendly. She called and updated me on my vehicle every couple weeks and when it was time to pick it up she made sure everything went smoothly. No problems with anything! Everything that I wanted was in the vehicle and it is perfect. Amazing dealership. Noor is dependable and I would recommend purchasing your Mercedes with her, The process will go very smooth! More

New Car Great people especially the sales person Noor kalasho, along with the manger, professional and helpful to accommodate your needs, I recommend them to Great people especially the sales person Noor kalasho, along with the manger, professional and helpful to accommodate your needs, I recommend them to buy or lease a new car. More

Unfriendly parts staff I went to Parts to by a oil filter on Monday May 19. Bill was the parts staff who server me. He did not simile, no greeting. I showed him the part num I went to Parts to by a oil filter on Monday May 19. Bill was the parts staff who server me. He did not simile, no greeting. I showed him the part number on my mobile phone. He grab my phone, key in the part no. and threw my phone on the counter. I expect him to have the decency to hand me back the phone. No, he threw the phone like a piece of garbage. This is kind of service is total unacceptable for M-Benz. More

Excellent experience with Mercedes Benz of Novi I just leased a new 2014 Mercedes E350 Cabriolet from Mercedes of Novi and wanted to express my sincere thanks to Noor Kalasho for making this such a I just leased a new 2014 Mercedes E350 Cabriolet from Mercedes of Novi and wanted to express my sincere thanks to Noor Kalasho for making this such a wonderful experience for me. I love my new car and have nothing but great things to say about Mercedes Benz of Novi and thier entire professional staff. Thank you again, Noor..... I look forward to working with you on my next Mercedes too. More

Noor Kalasho Noor was extremely friendly but also knowledgeable. She knew that we were choosing between 3 luxury SUVs - BMW, Audi and Benz. She did not attempt a h Noor was extremely friendly but also knowledgeable. She knew that we were choosing between 3 luxury SUVs - BMW, Audi and Benz. She did not attempt a high pressure sale however she was very confident about why Mercedes would be the best choice. We returned to the show room a couple of times to test drive and Noor remained patient, professional and friendly. When we made the final decision to purchase a Mercedes, she was genuinely excited for us. She surprised us by wrapping our new ML 350 in a drape with a big bow! That was very classy and was the highlight of our purchasing experience. Most importantly she took the time to introduce us to all of the features and made sure we understood how to use them. I loved the fact that she paired our 3 mobile phones and Ipad to the vehicle before we left! Everything that Noor did made this an excellent buying experience. To this day, we have experienced no buyer regret. Sincerely, Ron and Loretta More