Mercedes-Benz of Novi

Noor is awesome!!! Noor was very knowledgeable and she provided excellent customer service. I was very pleased with my first Mercedes Benz purchase and I would definite Noor was very knowledgeable and she provided excellent customer service. I was very pleased with my first Mercedes Benz purchase and I would definitely recommend her to friends and family. Noor rocks!!!!!!! More

unhappy customer I took my 2014 c 350 coupes there for warranty work with only 6,900 miles and I was told I had to pay for the repair work. I was not happy with that a I took my 2014 c 350 coupes there for warranty work with only 6,900 miles and I was told I had to pay for the repair work. I was not happy with that answer. The guy said I should not have taken my car to the car wash. More

Mercedes of Novi is Lucky to have her working there. Mercedes of Novi is lucky to have Kim working there. I live 10 minutes from a Mercedes dealer and yet I drive 45 minutes to get a GREAT deal from Kim. Mercedes of Novi is lucky to have Kim working there. I live 10 minutes from a Mercedes dealer and yet I drive 45 minutes to get a GREAT deal from Kim. She is always outgoing and happy. You can tell that she loves working with people and is very professional and knowledgeable about all the Mercedes she sells. I don't know how she gets everything done. She is always so busy and yet her warm and friendly manner makes you feel right at home. This is the second Mercedes I have gotten from Kim, I came in and told her what and when I would like the car and she got the job done on time and as promised, and believe me it wasn't easy. Thanks again Kim,.... and I would recommend Kim to anyone RMB15CLS550 More

Noor Kalasho - the best face of Mercedes of Novi This is my third Mercedes, the second lease through Noor Kalasho. Without question, she is the most professional, thoroughly knowledgeable, and effici This is my third Mercedes, the second lease through Noor Kalasho. Without question, she is the most professional, thoroughly knowledgeable, and efficient person I have ever dealt with. From the beginning of our negotiations on the lease to the point where I drove the car off the lot, she made my leasing experience delightful. She worked through some kinks with the assistance of her manager, then worked her magic, and made what I thought would be impossible happen for me, and in a very short amount of time. And this was all done with a genuine smile on her face. She was delightful. A few days later there were some "unusual" things to work out, and yes Noor handled them like a pro, even retrieving my garage door opener that was inadvertently left in the car I traded in (which was taken out of state very quickly). I will continue to deal with Noor and would recommend her to anyone looking to purchase/lease a Mercedes at Mercedes of Novi. Mercedes is very fortunate to have her on their team! More

dangerously negligent repair I took my excellently maintained car in for service in July 2014 and we suffered extremely negligent repair service on our 2006 Mercedes E350. Specifi I took my excellently maintained car in for service in July 2014 and we suffered extremely negligent repair service on our 2006 Mercedes E350. Specifically, we were returning our car to the dealership because of serious noise and bumping sounds that the car was making after we had routine maintenance performed. While driving the car to return it to the dealership, the right-front driver side tire came completely off of the car! Our car slammed to the pavement, causing unspecified damage to the underbody; the tire bounced backwards and destroyed parts of the exterior of the car. The tire then hit an oncoming car, and rolled across several lanes of traffic. Fortunately, though under great duress, we were able to steer the car off of the street. We were both extremely distressed at the time of this occurrence and remain so. We were never contacted by the dealership owner to offer an apology or anything. We had to make many trips to the dealership to get the car repaired because they were intent on doing the minimum that was required and that is what they did. The car continues to make a knock sound after their "repair" but the dealership maintained that the sound was the result of tire noise (which of course did not exist before the accident. The car frame was bent as a result of the tire coming off but this was never addressed. In addition, when we asked to cash out the car, they offered an amount substantially less than the blue book value of this type of car in even "very good" condition, although our car was in excellent condition before all of this began. I would strongly encourage that you do not do business with this dealership. More

Great service by MB of Novi Noor and Mike did a great job to get me a great deal on a new car. I do strongly recommend her and MB of Novi Thank you N Shah Noor and Mike did a great job to get me a great deal on a new car. I do strongly recommend her and MB of Novi Thank you N Shah More

Noor worked her magic Started at 10am, traded 2 cars in with a fair evaluation and by 4pm driving home in my new Mercedes. The whole transaction was effortless. Started at 10am, traded 2 cars in with a fair evaluation and by 4pm driving home in my new Mercedes. The whole transaction was effortless. More

Ms. Noor Kalasho, strongly recommeded We had the best experience with Noor. She is very friendly to us and help us find a right car for us.Noor did a great job! We had the best experience with Noor. She is very friendly to us and help us find a right car for us.Noor did a great job! More

outstanding service by Noor I was impressed, we were is and out of the dealership in no time. Best experience ever. Noor had it all ready for us. Thank you I was impressed, we were is and out of the dealership in no time. Best experience ever. Noor had it all ready for us. Thank you More

Noor Kalasho: highly recommended ! She made the deal happen in one day! We went in that morning and then drove the car home that evening. She even put a bow on it for us. Very helpful a She made the deal happen in one day! We went in that morning and then drove the car home that evening. She even put a bow on it for us. Very helpful and fast!! More