Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Novi
Novi, MI
535 Reviews
Welcome to Mercedes_Benz of Novi. We opened our doors 25 years ago in October of 1997 as Detroit's second exclusive Mercedes-Benz dealer. We have been engaged in delighting Mercedes owners ever since. You cannot miss our 50,000 square foot facility on the northwest corner of Grand Rover ave and Haggerty Rd. No matter if your Merceedes is brand new or vintage, we have the staff to assist you with ALL of our Mercedes needs. New,pre-owned, service or parts....it's what we do! In fact, working with Mercedes-Benz is all we do. 100% of our resources are dedicted to helping you enjoy your Mercedes experience. We are all delighted and proud to work with such a fine product every day and we sincerely want to help make your Mercedes experience exceptional! Please call us or stop in for a visit. There is always something new and exciting to see. We are never too busy to spend a few moments with our friends who enjoy driving their Mercedes.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 535 reviews
July 09, 2016
had the model I was looking for. Enjoyed working with Eric You had the mb model I was looking for. I enjoyed working with Eric Wheeler. This is the third MB I have leased from him. He was helpful in setting You had the mb model I was looking for. I enjoyed working with Eric Wheeler. This is the third MB I have leased from him. He was helpful in setting up the car computer. More
by mldiem
Employees Worked With
July 03, 2016
Excellent Service Eric was very accommodating and adamant about me having a smooth transition from my previous car to my new on! Excellent service as always! Thanks Eric was very accommodating and adamant about me having a smooth transition from my previous car to my new on! Excellent service as always! Thanks More
by LaWanda Gray-Anner
Employees Worked With
June 26, 2016
Service Supreme Great service for the last 16 years, could not ask for anything more. Car comes back spotless, and on time! Everything is back in its proper position. Great service for the last 16 years, could not ask for anything more. Car comes back spotless, and on time! Everything is back in its proper position. More
by Art Chase
Employees Worked With
June 24, 2016
easier to buy a Mercedes than groceries! eric wheeler always make My purchase the easiest thing on earth. He is the best. Too bad I only deal with him every few years. He is a true professio eric wheeler always make My purchase the easiest thing on earth. He is the best. Too bad I only deal with him every few years. He is a true professional. More
by nancygcentury21
Employees Worked With
June 22, 2016
2017 Gls 450 exceptional customer service, friendly staff, Louis is very professional and helped me to order my 2017 gls 450 exactly the way I wanted. And he deliv exceptional customer service, friendly staff, Louis is very professional and helped me to order my 2017 gls 450 exactly the way I wanted. And he delivered the car to me in timely manner. More
by dipan1980
Employees Worked With
Luis
June 12, 2016
Outstanding and Excellent Service Great staff and technicians. They made sure that my needs were taken care off. They made sure that we were hydrated and not hungry. Other service cent Great staff and technicians. They made sure that my needs were taken care off. They made sure that we were hydrated and not hungry. Other service centers don't provide this level of care. It was quite impressive. More
by Saxman
Employees Worked With
Other Employees :
Kimberly McNett, Noor Kalasho, Pete Conyers
June 10, 2016
Engine oil level brought to normal, and air is OK. Engine oil level brought back to normal and I do not have to keep windows open when it is too hot because. Air condoning has been fixed. Good job. Tha Engine oil level brought back to normal and I do not have to keep windows open when it is too hot because. Air condoning has been fixed. Good job. Thanks! More
by Kelminyawee
Employees Worked With
Jon the service advisor
June 03, 2016
Exceptional I was able to get my car serviced in a very timely manner and it was returned to me with a nice wash. While waiting refreshment was provided. I was able to get my car serviced in a very timely manner and it was returned to me with a nice wash. While waiting refreshment was provided. More
by GwenJMiller
June 02, 2016
Great Experience Noor was very helpful and patient, she walked me through everything and made the process much faster and easier. She made sure I was satisfied. Thank Noor was very helpful and patient, she walked me through everything and made the process much faster and easier. She made sure I was satisfied. Thank You! More
by TanyaY.
Employees Worked With
Noor Kalasho
May 30, 2016
Salesman Luis was very helpful. The salesman Luis Fonseca was very helpful towards my decision to purchase the car. After I bought the car he is going out of his way with other items The salesman Luis Fonseca was very helpful towards my decision to purchase the car. After I bought the car he is going out of his way with other items I didn't understand at closing to make sure I was pleased and understood. More
by chester1212
Employees Worked With
Luis Fonseca
