Mercedes-Benz of Novi

Excellent experience working with Noor Kalasho I recently leased a 2017 E300 and had an outstanding experience! The sales consultant who helped me throughout the entire process was Noor Kalasho. No I recently leased a 2017 E300 and had an outstanding experience! The sales consultant who helped me throughout the entire process was Noor Kalasho. Noor was very friendly, and extremely knowledgeable about the E300 and all of its specifications. Noor articulated all of the financing options for me in a very clear way and was never misleading. I felt extremely comfortable leasing from Noor and will definitely go back in 3 years. She went above and beyond to ensure a very fast and efficient transaction. A+ customer service. More

Ignored Terrible customer service. Upon walking in and approaching the receptionist who faces the front door, I was ignored. She did not bother to look up fro Terrible customer service. Upon walking in and approaching the receptionist who faces the front door, I was ignored. She did not bother to look up from her smartphone. I thought maybe she was a customer so I moved on and began looking in the showroom. It was then that she received a call for the dealership and paged someone. Bad first impression. While browsing in the showroom, I saw at least 3 salespeople sitting at their desks with their heads down staring at their smartphones. It's almost as if they were deliberately trying to ignore me. Bad second impression. When a salesman did finally ask me if I needed some help, I told him I was interested in a pre-owned vehicle in the future and wanted to see if there is enough headroom. Basically just doing research. He directed me to the brand new vehicle in the showroom and walked away. Bad third impression. I spent another 15 minutes in the showroom as the only customer and was never again asked if I needed assistance or had any questions. Needless to say, I will not be going to Mercedes-Benz of Novi when it's time to purchase a vehicle. More

Noor is the best Noor is an amazing salesperson. She goes above and beyond to satisfy her clients by getting them the best car for the best deal. She makes the process Noor is an amazing salesperson. She goes above and beyond to satisfy her clients by getting them the best car for the best deal. She makes the process easy and smooth, and she provides support before during and after the sale! She is a superstar. More

Exellent experience with Noor Kalasho Noor has a very pleasant personality. We enjoyed leasing a Mercedes from. She was super responsive, geniune, straightforward and efficient. We also go Noor has a very pleasant personality. We enjoyed leasing a Mercedes from. She was super responsive, geniune, straightforward and efficient. We also got a good price with the options we need and want. It is just so refreshing to meet a car sales person who genuinely loves what she does and treats all people walking into the dealership the way one would want to be treated. We could easily have bought a Caddilac CTS or XT5. However, Noor is just so much more pleasant to talk to than the sales guy we ran into at Caddilac dealership. Overall, we had a good experience and we like the new C 300. The interior is clearly a step up from Caddilac. More

Excellent salesperson Noor Kalasho went above and beyond to get me a great deal and on time !! Her service was professional and always had the buyer in mind. Noor Kalasho went above and beyond to get me a great deal and on time !! Her service was professional and always had the buyer in mind. More

Excellent Customer Service Thanks to Noor my first experience with leasing a Benz was great. She has a pleasant personality and superb customer service. Noor, thanks so much f Thanks to Noor my first experience with leasing a Benz was great. She has a pleasant personality and superb customer service. Noor, thanks so much for the special touch you added when I picked up my vehicle. It was a pleasant surprise to see my vehicle wrapped with a blue bow. I really appreciate it. Thanks again. I really LOVE my Benz! More

Noor K. I was so impressed by what this dealership had to offer. I was even more happy with my sales lady, Noor, she was phenomenal! I loved being in her pres I was so impressed by what this dealership had to offer. I was even more happy with my sales lady, Noor, she was phenomenal! I loved being in her presence because she's so happy and friendly and great overall. Noor made sure I got what I wanted and took care of me as a customer. Thank you so much Noor, I love my new Benz!! More

very good costumer service The dealer was so kind, smart and did her job in a very perfect way! she made the shopping easy and enjoyable so i am satisfied with what i have purc The dealer was so kind, smart and did her job in a very perfect way! she made the shopping easy and enjoyable so i am satisfied with what i have purchased ! Thank you More

Great experience! The sales department at Mercedes Benz of Novi is great. They are knowledgeable and service-oriented. Second time using this dealership. Will definatel The sales department at Mercedes Benz of Novi is great. They are knowledgeable and service-oriented. Second time using this dealership. Will definately go back & recommend. More

The best MB dealer around! I take delivery of 2-3 vehicles a year and I always work with Noor at MB of Novi. She is extremely professional, knowledgeable and always has the pape I take delivery of 2-3 vehicles a year and I always work with Noor at MB of Novi. She is extremely professional, knowledgeable and always has the paperwork in order. I would recommend Noor to anyone looking to have a great experience! More