Mercedes-Benz of Novi

Best dealer in Michigan I was delightful to visit this dealership and purchasing a new car. Dealership was great and I had great experience with my family. Everybody at the c I was delightful to visit this dealership and purchasing a new car. Dealership was great and I had great experience with my family. Everybody at the customer service were so friendly and nice. I had pleasure working with their employee "noor kalasho" who was very helpful and pleasant in finding my car choice. More

Love my Mercedes! The customer service at this location is excellent! I love Noor! She knows the product and works on working the client as well! She worked great with The customer service at this location is excellent! I love Noor! She knows the product and works on working the client as well! She worked great with my husband and I! I'm looking forward to being a lifetime Mercedes customer! More

Great Experience! Normally buying a new car can be a very unpredictable process even in the luxury space. Mike Dega (GSM) and Noor (Sales) made this the easiest buying Normally buying a new car can be a very unpredictable process even in the luxury space. Mike Dega (GSM) and Noor (Sales) made this the easiest buying experience I've every had in over 30 years of buying new cars. If you are truly looking for a Mercedes Benz you must give MB of Novi a shot at earning your business because they truly will... Well Done Mercedes Benz of Novi!!! -dc More

Great Customer service! The service quick and efficient. Very nice waiting area. Friendly staff. Love car wash at the end. Would like to know how I can activate Embrace. The service quick and efficient. Very nice waiting area. Friendly staff. Love car wash at the end. Would like to know how I can activate Embrace. Please have someone text me the information More

exceptional customer service Exceptional customer service. I was not rushed into making a decision. Sales person was very knowledgeable of Mercedes product.. I was given opportuni Exceptional customer service. I was not rushed into making a decision. Sales person was very knowledgeable of Mercedes product.. I was given opportunity to test drive car before purchase More

job done as promised ; on time and in budget been a customer since dealership opened 19 yrs ago and plan on continuing for many more years always deliver what is promised. sales and service are been a customer since dealership opened 19 yrs ago and plan on continuing for many more years always deliver what is promised. sales and service are AAA More

A good experience I worked with Craig and Dean from sales. Both were professional and dean was especially patient in explaining how to use the various features of the c I worked with Craig and Dean from sales. Both were professional and dean was especially patient in explaining how to use the various features of the car. More

replace tire Mike and the service department were great to work with and did an excellent job. The work was done quickly and the car was returned clean. Mike and the service department were great to work with and did an excellent job. The work was done quickly and the car was returned clean. More

Concisely informative, right to the point I liked the sales flow Luis used. We didn't feel pressured. We were asking all the questions. He's very good at sensing what we want to know then brie I liked the sales flow Luis used. We didn't feel pressured. We were asking all the questions. He's very good at sensing what we want to know then briefly touching on the subject. I don't like the traditional way of selling by overloading the customers with a lot of unnecessary or irrelevant information. Luis did an excellent job at selling me what I want to buy. More

Post-sale follow-up visit Check-In was easy, a loaner was provided, the work done on my car was complete and professional. I was treated with professional courtesy. Jennifer Check-In was easy, a loaner was provided, the work done on my car was complete and professional. I was treated with professional courtesy. Jennifer and Christopher were extraordinarily helpful in getting me in and out quickly and making sure all of the details were addressed. More