Mercedes-Benz of Novi

Pete was very helpful and a good listener to my needs Better dealership then Woodward Rd even if ownership is same. People there seem to care more about customer satisfaction. Have some doubt's at other d Better dealership then Woodward Rd even if ownership is same. People there seem to care more about customer satisfaction. Have some doubt's at other dealership. Not sure of service department as I have not really used it yet.... Not certain of cost for service after warranty... More

Noor - great and friendly delivery! Noor was very attentive and helpful. Delivery was smooth and efficient. Noor had a very positive attitude and made sure I was comfortable with the veh Noor was very attentive and helpful. Delivery was smooth and efficient. Noor had a very positive attitude and made sure I was comfortable with the vehicle before departing. Thanks. Gary B. More

Do business elsewhere. YOU HAVE BEEN WARNED! I had a used Mercedes brought to this dealership for a pre-purchase inspection as I live over 600 miles away. They failed to Identify any of the major I had a used Mercedes brought to this dealership for a pre-purchase inspection as I live over 600 miles away. They failed to Identify any of the major problems with the car. All items were easy to spot. The brakes were worn out. The tires were dry rotted, mismatched, almost worn out and the wrong size for the car. The keyless start did not work. The windshield was cracked. The door handle was broken. The list goes on. It cost me thousands to correct the discrepancies that were found in a quick walk around by a competent mechanic. They charged nearly $400 for this inspection. If they are selling you a car with the assurance that they inspected it before sale be very wary and at the very least bring it elsewhere for a real inspection. More

Pretty good service. Not exceptional Service was good. Just one problem. The air/heat blower was noticeably louder after my service. There was no problem with it when I brought it in. Service was good. Just one problem. The air/heat blower was noticeably louder after my service. There was no problem with it when I brought it in. Now I need to schedule another appointment to bring it in. More

Chris was excellent and the car is a beauty It was a seemless experience from A to Z. Chris was reasonable, straightforward and honest and the car was in an immaculate shape and the negotiations It was a seemless experience from A to Z. Chris was reasonable, straightforward and honest and the car was in an immaculate shape and the negotiations though they took some time, but were very friendly and supportive More

EXCELLENT As usual my experience with service was as I expected. No problems with scheduling the appointment, the person who took the car was courteous and pro As usual my experience with service was as I expected. No problems with scheduling the appointment, the person who took the car was courteous and professional, the waiting room was was comfy,well stocked and had TV, and reading materials, as well as appropriate seating. Check out was timely and efficient. The car was cleaned even it was a snowy day. I am ver satisfied with service. More

Best sales person Such a pleasure working with Noor. She has great customer service and also very knowledgeable. She made sure we were happy and the price was right. Such a pleasure working with Noor. She has great customer service and also very knowledgeable. She made sure we were happy and the price was right. More

Noor Kalasho Noor was very professional, cordial, courteous, and warm. She handles her work with dignity, and is very pleasant to work with. She met all of our ex Noor was very professional, cordial, courteous, and warm. She handles her work with dignity, and is very pleasant to work with. She met all of our expectations. More

Everyone was so courteous and willing to be of assistance. The service writer was very pleasant and my car's oil change was completed without any delays. I also appreciated the car being washed of all the ac The service writer was very pleasant and my car's oil change was completed without any delays. I also appreciated the car being washed of all the accumulated road salt. More

I wish all experiences were this professional. I had very high expectations when my wife and I were shopping for a Mercedes. And in this case, my expectations were exceeded. The reality is that I had very high expectations when my wife and I were shopping for a Mercedes. And in this case, my expectations were exceeded. The reality is that any dealership experience is all about the salesperson. We were very fortunate to meet Noor Kalasho; she is a salesperson/concierge/product expert/charming brand ambassador. MB of Novi had a range of vehicles for us to test drive. Getting pricing took only minutes. And the next business day, we were picking up our vehicle and getting an in-depth lesson from Noor on how to use the vehicle's rather complex technology. Would I recommend this dealership and Noor, specifically? Absolutely. This was a completely professional, respectful and enjoyable experience. More