Mercedes-Benz of Novi

Noisy brakes since October, waited for parts for 7 months Incredible that Mercedes has problems with a common part like brakes and then can't fix the problem for over half a year. Originally was promised in Incredible that Mercedes has problems with a common part like brakes and then can't fix the problem for over half a year. Originally was promised in December by service department to be part of the first people to get fix late January - "you will get a call from us"... no call ever. Finally I called to complain and they fixed problem immediately and efficiently. Why though make promises you can't keep... More

Amazing This was by far the most enjoyable transaction I have had in getting a car. My salesman Craig Astrein made is so easy and was so knowledgeable. This was by far the most enjoyable transaction I have had in getting a car. My salesman Craig Astrein made is so easy and was so knowledgeable. More

Great sales staff We just leased a 2017 GLA from Mercedes-Benz Novi and it was a great experience. Noor is awesome, got us squared away and driving in no time! We just leased a 2017 GLA from Mercedes-Benz Novi and it was a great experience. Noor is awesome, got us squared away and driving in no time! More

Best Deals and an amazing customer service This is the second car i get from Noor Kalasho in the past 2 Years, she offers the best service and the best deals. i couldn't have asked for a better This is the second car i get from Noor Kalasho in the past 2 Years, she offers the best service and the best deals. i couldn't have asked for a better sales person than her, very friendly and also knows a lot about Mercedes cars. You are going to walk out knowing you have the best deal than anywhere else! i will always go to her for all my Mercedes needs. More

Amazing! Alessandro was very kind. He made us feel very comfortable with the choice that we made. He was the deciding factor with our purchase decision. Alessandro was very kind. He made us feel very comfortable with the choice that we made. He was the deciding factor with our purchase decision. More

Great service Every body does a great job at this dealership . Management must be doing something right. Noor is a great sales agent she is the main reason for me Every body does a great job at this dealership . Management must be doing something right. Noor is a great sales agent she is the main reason for me even getting a vechicle from the dealership. Also the rest of the staff is excellent. More

I had a tire replacement my service was exceptional as usual and feel that all of the employees I have encountered in the past are are dedicated to their jobs. my service was exceptional as usual and feel that all of the employees I have encountered in the past are are dedicated to their jobs. More

Fabulous experience! Really enjoyed the whole process from test driving the cars to finalizing the deal. Noor was very enthusiastic and helpful to answer all our questions Really enjoyed the whole process from test driving the cars to finalizing the deal. Noor was very enthusiastic and helpful to answer all our questions. Would definitelyrecommend her! More

MB Novi Kendall went above and beyond to assist me in the lease of my new vehicle. Always friendly, helpful and patient while accommodating me through the pro Kendall went above and beyond to assist me in the lease of my new vehicle. Always friendly, helpful and patient while accommodating me through the process of getting into my new car. She provided excellent service! More

It was all about my needs and desires! Noor Kalosho was all about service. She was diligent and attentive. I was pleased with her attention to the most minute detail, e.g, the presentatio Noor Kalosho was all about service. She was diligent and attentive. I was pleased with her attention to the most minute detail, e.g, the presentation of my new car--the unveiling of the red bow and black packaging was exciting. I am thoroughly enjoying my new car. More