Mercedes-Benz of Novi

Above and beyond EVERY time Chris goes out of his way to make sure everything is perfect. I promise you there's no moss growing on his seat--he makes huge effort in all he does Chris goes out of his way to make sure everything is perfect. I promise you there's no moss growing on his seat--he makes huge effort in all he does. We have purchased two cars from him even though his dealership is not the closest dealership to our house. He referred us to his service manager Santiago when we were having trouble getting an interior door panel from Bloomfield--our local dealership. The part was on order for three months with no end in sight Santiago at Novi was able to get the panel in 24 hours How amazing is that ? More

BRAVO! FANTASTIC PURCHASE EXPERIENCE! Kimberly McNett is a truly awesome Mercedes Benz of Novi team member! She combines warmth and friendliness with outstanding knowledge of her cars and Kimberly McNett is a truly awesome Mercedes Benz of Novi team member! She combines warmth and friendliness with outstanding knowledge of her cars and a desire to locate exactly what her customer is looking for. After looking at the Mercedes Benz of Novi's website I decided to call with additional questions. I had done a lot of research and knew exactly what I wanted regarding the car and all of the options. Kimberly was so nice and helpful that I decided to drive four hours from Illinois to test drive two 450 GLS vehicles. After Kimberly talked to my husband our "test drive" turned into a fabulous PURCHASE of my brand new white 450 GLS Mercedes Benz! Kimberly made absolutely every step of the process a real pleasure. She was pleasant, professional, organized and knowledgeable about every detail. All of the paperwork was ready when we walked in the door. My husband is a professional who expects the same high standards in his personal financial transactions that he provides for his company. Kimberly not only met our expectations, she exceeded them. Kimberly made every minute of the four hour drive to Novi, Michigan well worth our time. I also appreciate that she understood my time constraints and really went above and beyond to make all of the details fall into place. Her team member Sean was also friendly and very helpful. BRAVO KIMBERLY! More

Five Star Plus Sevice I had a wonderful experience with Kimberly McNett and her co-worker Sean who both went well above and beyond the call of duty to find the vehicle my w I had a wonderful experience with Kimberly McNett and her co-worker Sean who both went well above and beyond the call of duty to find the vehicle my wife desired and meet our needs in terms of timing. Timing meant that they stayed over on a Saturday to meet us as we drove in from Illinois. Once there, we did not feel rushed or pressured even though it was beyond closing time. Their preparation prior to our arrival was excellence. The presentation of the vehicle was superb and associated paperwork well organized and easy. Thanks for making what could have been a tedious and difficult process into a pleasant and fun memory for my wife and I. More

Best sales woman Kim knows how to treat a customer from start of Saler to delivery. She is very knowledgeable on all models of automobiles she sells. These is the th Kim knows how to treat a customer from start of Saler to delivery. She is very knowledgeable on all models of automobiles she sells. These is the third Benz she helped us with and this was the main reason we chose this dealership to get are car. More

Beyond our expectations What a fantastic experience! From the time we walked in the door until we took possession of our new, beautiful Mercedes, we were treated like we were What a fantastic experience! From the time we walked in the door until we took possession of our new, beautiful Mercedes, we were treated like we were the most important people ever! Our representative was Kimberly. She is so knowledgeable and nice. There is nothing she doesn't know. The whole delivery process was fantastic! There was a big bow on the car and kimberly took several pictures of us with our new GLA. Then she explained everything about the car to us and asked many times if we had any questions. The whole thing was amazing! We will definitely be back and recommend this dealership and Kimberly to everyone! Sincerely, John Warner and Leslie Rosaen More

Chris is awesome! Chris is one of the best sales guys I have worked with. He really takes the time to make sure you understand all the details of the deal and the vehic Chris is one of the best sales guys I have worked with. He really takes the time to make sure you understand all the details of the deal and the vehicle, He cares about the relationship more than a sale. I found him to be very honest, and dependable. Chris is awesome and I would highly recommend him to anyone looking for a new Mercedes. More

COURTEOUS BEYOND MY EXPECTATIONS! Chris is an excellent sales person...I always make it a point to see him to say hello when I come in for service to my car....THE BEST! He is the mos Chris is an excellent sales person...I always make it a point to see him to say hello when I come in for service to my car....THE BEST! He is the most helpful and courteous sales person I have ever experienced. at a dealership...MBUSA you have an excellent employee in Chris! More

Great service Helpful and friendly would recommend this dealer to everybody they make you feel welcome and comfortable and the service could not be better not like Helpful and friendly would recommend this dealer to everybody they make you feel welcome and comfortable and the service could not be better not like your ordinary dealership. Thanks mercadies of novi also noor who sold me the car More

Chris Stacherski was excellent to work with Great salesman. Chris Stacherski Made the whole process simple and enjoyable. I would definitely be willing to do business with chris again. You shoul Great salesman. Chris Stacherski Made the whole process simple and enjoyable. I would definitely be willing to do business with chris again. You should give him a call. More

Noor is the best of the best simply Noor is best agent I've ever worker with.....because of her nice customer service and providing you with what you need to make your decision... simply Noor is best agent I've ever worker with.....because of her nice customer service and providing you with what you need to make your decision..... More