Mercedes-Benz of Novi

Great Service Jon in service has taken care of our cars for years now and is always professional and timely. They do great work and thank you! Jon in service has taken care of our cars for years now and is always professional and timely. They do great work and thank you! More

Simply Extraordinary! Kimberly McNett is simply unsurpassed in her customer service, knowledge, expertise, patients, personality, and interpersonal skills. Her intent liste Kimberly McNett is simply unsurpassed in her customer service, knowledge, expertise, patients, personality, and interpersonal skills. Her intent listening to both me and my father shows that she truly cares about us. As the saying goes, "people don't care how much you know, until they know how much you care," and Kimberly is a walking model of this. Her "person-centered" focused vs a "sales-centered focus" was and is such a breath of fresh air. Her level of expertise in all the models helped us choose just the right car and options. And how she worked with my father, who wanted the car "right now" to take home was just simply a sight to behold. I know in the background Kimberly had to jump through a lot of hoops and work with the other employees to complete the transaction so quickly. I simply can't say enough about Kimberly's kindness and diligence. Never in my life have I had such a positive experience in a sales situation. I work in customer service and sales (13+ years) and I aspire to be as excellent as she is some day. I will be referring all of my friends and famiy to you. Thank you, Kimberly! More

My CLA 250 C4 dealers are good, i got good price and they are friendly, I thought all cars have LEDS but, unfortunately CLA's are not LED light, its my bad i misse dealers are good, i got good price and they are friendly, I thought all cars have LEDS but, unfortunately CLA's are not LED light, its my bad i missed it no one mentioned either other than that i am all good More

Super helpful best in the area Super helpful staff. Kind and professional. They were quick with repairs and kept me fully informed during the entire process. Much better than anothe Super helpful staff. Kind and professional. They were quick with repairs and kept me fully informed during the entire process. Much better than another Mercedes-Benz dealership we went to prior. Also much better than our Cadillac dealership. Quality where it counts. We will be coming back to this location for our next vehicle. Thanks! More

Excellence!!!! I had the absolute best sales person in the world!! Kimberly you are the best!!! I need to tell my entire story because it's so worth it!! You made my I had the absolute best sales person in the world!! Kimberly you are the best!!! I need to tell my entire story because it's so worth it!! You made my dream of driving a Mercedes become a reality!! Your personality, your willingness to help in any area meant the world to me!! I will share my experience with everyone! Again thanks for everything that you did for me! You are definitely top notch in what you have been ordained to do! God Bless you and continue to allow God to shine through you! More

Excellent delivery experience It is always a pleasure to work with Kimberly on getting a vehicle. She is friendly and competent. There were no issues on receiving my vehicle, and s It is always a pleasure to work with Kimberly on getting a vehicle. She is friendly and competent. There were no issues on receiving my vehicle, and she took care of the disposition of my previous vehicle so I would not have to do so. More

Excellent Service. I was waiting on immediately upon arrival. I did not have a scheduled appointment, therefore I could not receive immediate service to my car. I was to I was waiting on immediately upon arrival. I did not have a scheduled appointment, therefore I could not receive immediate service to my car. I was told that a diagnostic test was needed to determine the problem. However, I was offered a ride home. By the time I arrived home, the diagnostic test was complete and I was informed of the service needed. All was done in a satisfactory amount of time. More

Delivered as promised! The A service was completed as promised and my car was sparkling clean! My Mercedes is 13 years old and still drives well as a result of regular maint The A service was completed as promised and my car was sparkling clean! My Mercedes is 13 years old and still drives well as a result of regular maintenance and recommended repairs performed primarily at Merceds Benz of Novi. More

Kimberly one of the best people ever that helped me get a ca Kimberly is an anazing person to work with she went beyond what was expected of her for me to get approved for my dream Mercedes. I got denied twice i Kimberly is an anazing person to work with she went beyond what was expected of her for me to get approved for my dream Mercedes. I got denied twice in one day and Kimberly didn’t stop there she found a way for me to get approved I told told her is my dream to own a Mercedes and she said it will happen. If you want excellent service and someone that will do everything in their power for you to get approved and drive a Mercedes I would suggest Kimberly one of the best. Oneced again Kimberly thank you for all you did. More

Everything and more I came in with a very weird financial situation, and a very specific car in mind. Kim went above and beyond, far more than I could've imagined to get I came in with a very weird financial situation, and a very specific car in mind. Kim went above and beyond, far more than I could've imagined to get what I needed. She's a also a great person, and will continue to be your friend far after the sale has concluded while you're driving your new Mercedes. More