Mercedes-Benz of Novi

Great I’m truly happy Kimberly Olsen is back she is the greatest she makes you feel like you’re family to the dealership! Such a pleasure and genuine person I’m truly happy Kimberly Olsen is back she is the greatest she makes you feel like you’re family to the dealership! Such a pleasure and genuine person I can trust her because of her honesty. Thanks again for my experience with this place. More

Repair of Mercedes e400 The service was what I expected from a Mercedes dealership. It was timely and on point. No complaints all questions answered and repairs were timely c The service was what I expected from a Mercedes dealership. It was timely and on point. No complaints all questions answered and repairs were timely completed. More

Great ServAdvisor Serica, is always outstanding at job! She is the reason we keep going back,. The information is always correct, the work is done correctly the first Serica, is always outstanding at job! She is the reason we keep going back,. The information is always correct, the work is done correctly the first time. More

Amazing service My salesperson Kim McNett was absolutely fantastic. Great customer service and attention to detail. She went out of her way to insure my car buying ex My salesperson Kim McNett was absolutely fantastic. Great customer service and attention to detail. She went out of her way to insure my car buying experience was stellar! Thank you More

Over-the-Top Attention to Detail There is a Mercedes dealership less than 5 minutes from my home; I chose to use Mercedes of Novi, an hour from my home, due to the outstanding custome There is a Mercedes dealership less than 5 minutes from my home; I chose to use Mercedes of Novi, an hour from my home, due to the outstanding customer experience. This is my second new car purchase from Mercedes of Novi, and, when it’s time, I’ll be back. Kimberly takes time to understand her customers’ desires and goes out of her way to exceed those expectations. More

Mercedes Benz “Taste The Luxury “ Searching the Mercedes Benz website was exciting and it guided u to an adventure like no other dealership with a wide range of nothing but luxury vehi Searching the Mercedes Benz website was exciting and it guided u to an adventure like no other dealership with a wide range of nothing but luxury vehicles and SUV’s. Representatives at ur fingertips, with an immediate response to service u! I had the pleasure of receivin a call, scheduling an appoint with Kimberly McNett. Mrs McNett, had my list of cars, suv, I sent her and allowed me to make a decision on a car that is absolutely breathtaking. But, I want a 2019, she immediately, gave me info, decision was made and she put things in motion, and explained the details to me in its entirety..... letting me know the wait will be approximately 2-3 months. She listened, very professional, beautiful lady inside out and she is well versed in her profession which was very impressive to me! Thank you Kimberly McNett and Mercedes Benz of Novi MI for my 2019 E450C! Love it! Dr Joella Johnson Leavell PhD.... More

My experience was great and my problem was resolved. My issue with my squeaking brakes was resolved once and for all after the issue had occurred multiple times which resulted in 3 visits to work on this My issue with my squeaking brakes was resolved once and for all after the issue had occurred multiple times which resulted in 3 visits to work on this problem. I guess 3rd time is a charm, but gave the 4 stars instead of 5 stars because it would of been good to fix the issue the first time. More

Great Sales Service Kimberly provided me with outstanding Sales service and support to make this an enjoyable experience. This was my first experience with Merecedes and Kimberly provided me with outstanding Sales service and support to make this an enjoyable experience. This was my first experience with Merecedes and I will definitely be back in the future. More

Always First Class Exceptional service.. drop car off and was taken home in less than 5 minutes of leaving car. Car was finished at time Service Professional promised. Exceptional service.. drop car off and was taken home in less than 5 minutes of leaving car. Car was finished at time Service Professional promised. More

Kimberly is the best She was very helpful and immediately knew what I am looking for . She was in touch with me all that time with updates. She was very helpful and immediately knew what I am looking for . She was in touch with me all that time with updates. More