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Mercedes-Benz of Novi
Novi, MI
536 Reviews
Welcome to Mercedes_Benz of Novi. We opened our doors 25 years ago in October of 1997 as Detroit's second exclusive Mercedes-Benz dealer. We have been engaged in delighting Mercedes owners ever since. You cannot miss our 50,000 square foot facility on the northwest corner of Grand Rover ave and Haggerty Rd. No matter if your Merceedes is brand new or vintage, we have the staff to assist you with ALL of our Mercedes needs. New,pre-owned, service or parts....it's what we do! In fact, working with Mercedes-Benz is all we do. 100% of our resources are dedicted to helping you enjoy your Mercedes experience. We are all delighted and proud to work with such a fine product every day and we sincerely want to help make your Mercedes experience exceptional! Please call us or stop in for a visit. There is always something new and exciting to see. We are never too busy to spend a few moments with our friends who enjoy driving their Mercedes.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 536 reviews
August 03, 2020
THE SERVICE DEPARTMENT CAN'T FIX ANY THING. NOTHING! I'VE TAKEN MY 2018 300E IN FOR PROBLEMS AND THE SERVICE DEPARTMENT HAS YET TO SUCCESSFULLY FIX ANY THING. SO THEY DENY THERE IS A PROBLEM BY STATING I'VE TAKEN MY 2018 300E IN FOR PROBLEMS AND THE SERVICE DEPARTMENT HAS YET TO SUCCESSFULLY FIX ANY THING. SO THEY DENY THERE IS A PROBLEM BY STATING ON A CUSTOMERS PAPER WORK THAT "DROVE VEHICLE BUT COULD NOT VERIFY COMPLAINT." NICE TRICK, JUST SAY THAT'S THE WAY IT IS SUPPOSSED TO WORK. THE NOVI SERVICXE DEPARTMENT HAS DONE THAT TWICE NOW AND NY CAR HAS ONLY 10100 MILES ON IT. DON'T BUY A MERCEDES AND ESPECIALLY DO NOT GO NEAR MERCEDES OF NOVI! THE OWNER MR GHESQUIERE WAS SET UP BY HIS DAD, SO HE DOESN'T CARE AS LONG AS HE GETS HIS PAY CHECK ON TIME. THEIR ATTITUDE IS DON'T BOITHER US, YOU SIGNED THE PAPER WORK, THE DAM CAR IS YOURS NOW! JUST PAY AND SHUT UP! ALL THE TECHNITIONS SEEM TO BE YOUNG KIDS THAT SIMPLY DON'T KNOW WHAT IS WRONG WITH THESE VEHICLES. NOTHING REALLY GETS FIXED. HOWEVER, EVERY ONE IS POLITE AND COURTEOUS, EVEN AS THEY TELL YOU THAT NOTHING IS WRONG WITH THE CAR. THEY LIE TO YOU WITH A NICE FRIENDLY SMILE. More
by KINGSOL
Employees Worked With
NONE - THOUGH MR WHEELER TRIED TO HELP, BUT HE IS IN SALES, NOT SERVICE. NICE GUY.
June 26, 2020
My experience was absolutely amazing! This team was extremely helpful and patient. I would absolutely recommend going here for all your car needs. They are awesome! extremely helpful and patient. I would absolutely recommend going here for all your car needs. They are awesome! More
by Spickett
Employees Worked With
JeanLoc, Hannah
June 23, 2020
amazing process! This is the 3rd car we've bought from Novi and love this dealership! thanks to everyone it was a fast and seamless process! We will definitely recomm This is the 3rd car we've bought from Novi and love this dealership! thanks to everyone it was a fast and seamless process! We will definitely recommend and be back! More
by arichie
June 10, 2020
Best dealership ever. I went there several times over the past 2 years for A service, B service, coil spring replacement and transmission flush and the service is excellent. Shuttle service is the best and s past 2 years for A service, B service, coil spring replacement and transmission flush and the service is excellent. Shuttle service is the best and shuttle driver is very courteous friendly and professional. Thanks More
by Shah_muhammad
Employees Worked With
I don’t know names
May 31, 2020
Very happy with my service. Only took 45 minutes in the dealership and driving out the lot with my new truck! The people was super nice and got me what I wanted. dealership and driving out the lot with my new truck! The people was super nice and got me what I wanted. More
by Ash
May 22, 2020
Great car and sales staff. Delivered to my door step. Easy lease demo of car features in my driveway. Loaded Mercedes Me app swhule sales staff was here. Easy lease demo of car features in my driveway. Loaded Mercedes Me app swhule sales staff was here. More
by Fcrudo2
Employees Worked With
May 20, 2020
Neil Adrian Great service department that really knows what their doing great attentive staff that goes above and beyond The e class is amazing, just tires aren Great service department that really knows what their doing great attentive staff that goes above and beyond The e class is amazing, just tires aren’t cut out for Detroit More
by Neiladrian@comcasr
Employees Worked With
May 14, 2020
Great service The young lady that assisted me was kind and provided timely updates. I was and am pleased with my service. I highly recommend this location. The young lady that assisted me was kind and provided timely updates. I was and am pleased with my service. I highly recommend this location. More
by neda0606
March 27, 2020
awesome Welcome was like coming into someones house! Service was quick and great! Only area that wasn't over the top was checking out. However I am sure the v Welcome was like coming into someones house! Service was quick and great! Only area that wasn't over the top was checking out. However I am sure the virus has something to do with touching peoples paperwork. More
by uphoffs
Employees Worked With
Tony, Kimberly McNett
March 20, 2020
Great CPO Experience Seth is a true pro... followed up quickly over the phone / email. Was very thorough in going over the car and it's attributes / options. Good test d Seth is a true pro... followed up quickly over the phone / email. Was very thorough in going over the car and it's attributes / options. Good test drive. Very quick and easy close on the sale / delivery. Got a great AMG certified-pre-owned vehicle at a very fair price. More
by trowca
Employees Worked With
Seth Arnold
