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Mercedes-Benz of Novi
Novi, MI
532 Reviews
Welcome to Mercedes_Benz of Novi. We opened our doors 25 years ago in October of 1997 as Detroit's second exclusive Mercedes-Benz dealer. We have been engaged in delighting Mercedes owners ever since. You cannot miss our 50,000 square foot facility on the northwest corner of Grand Rover ave and Haggerty Rd. No matter if your Merceedes is brand new or vintage, we have the staff to assist you with ALL of our Mercedes needs. New,pre-owned, service or parts....it's what we do! In fact, working with Mercedes-Benz is all we do. 100% of our resources are dedicted to helping you enjoy your Mercedes experience. We are all delighted and proud to work with such a fine product every day and we sincerely want to help make your Mercedes experience exceptional! Please call us or stop in for a visit. There is always something new and exciting to see. We are never too busy to spend a few moments with our friends who enjoy driving their Mercedes.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 532 reviews
October 15, 2024
For 30+ years I've had luxury vehicles (e. g., Mercedes, BMW, Lexus, Porsche, etc) and have never seen a worse service than at Mercedes of Novi. Just had my S Class serviced and it was in the g., Mercedes, BMW, Lexus, Porsche, etc) and have never seen a worse service than at Mercedes of Novi. Just had my S Class serviced and it was in the shop for one month! For a very minor seat repair. Communication was non existent, no appologies, and it took a week for the service manager (Jon) to call me after requesting some better understanding of why it would take this long and Mercedes would leave a repeat loyal customer without a vehicle or explanation for weeks! Never use Mercedes of Novi for any service work. More
by coconnor
Employees Worked With
Service Manager Jon
August 01, 2024
Candace was a dream to work with! She was professional, knowledgeable, patient, and above all else, kind. She sold me not only a fabulous car but a life long relationship with this de She was professional, knowledgeable, patient, and above all else, kind. She sold me not only a fabulous car but a life long relationship with this dealership. More
by C Suliman
Employees Worked With
August 01, 2024
We just got a new Mercedes from Evan at Mercedes-Benz of Novi, and wow, what a fantastic experience! Evan wasn't just a salesperson - he felt more like family. The way he took ownership of the whole process Novi, and wow, what a fantastic experience! Evan wasn't just a salesperson - he felt more like family. The way he took ownership of the whole process and his dedication to us was really something special. I've got to say, his patience was off the charts, making every step of the way a real joy. And it wasn't just Evan - the entire Novi team was top-notch and super professional. Everything just flowed so smoothly! If you're in the market for a car, I can't recommend these folks enough. They definitely earned every bit of a five-star rating in my book! More
by grouchoss
February 28, 2024
Evan is an outstanding sales consultant. Pleasant, knowledgeable and efficient. I will recommend him to others considering a MB vehicle. Pleasant, knowledgeable and efficient. I will recommend him to others considering a MB vehicle. More
by Dave M.
Employees Worked With
February 25, 2024
Excellent customer service from my advisor. He was professional, knowledgeable, pleasant and informative. My vehicle was repaired in a timely and efficient manner. The young lady who provided t He was professional, knowledgeable, pleasant and informative. My vehicle was repaired in a timely and efficient manner. The young lady who provided the loaner vehicle was equally friendly and professional. Made it very easy for me. More
by Trina
February 05, 2024
Every one in the service department was very friendly and helpful. The service s quick and well documented. I will always be greeting my car serviced here helpful. The service s quick and well documented. I will always be greeting my car serviced here More
by Bob Anderson
Employees Worked With
January 12, 2024
This is the worst dealership in entire Michigan. The customers are not greeted by anyone. Also, once the car is sold, the dealership will stop responding to your calls. I bought a GLC300, and the ca The customers are not greeted by anyone. Also, once the car is sold, the dealership will stop responding to your calls. I bought a GLC300, and the car had some issues. I took it to this dealership and they just wanted to take more money from me for parts that were not covered by warranty. More
by finddebz
Employees Worked With
Nick
January 06, 2024
“Exceptional Service! We recently visited the dealership and were fortunate enough to be assisted by Evan. His patience and support was outstanding throughout our decision We recently visited the dealership and were fortunate enough to be assisted by Evan. His patience and support was outstanding throughout our decision-making process. He took the time to understand our needs, answered all our questions, and never rushed us. His knowledge and professionalism helped us make the right choice without any pressure. We are immensely grateful for the comfortable and positive experience. Highly recommend Evan for anyone looking for a hassle-free and informed car buying journey!”. More
by Payesh
Employees Worked With
December 15, 2023
Team did an ex excellent job & totally satisi. Thank you to Chase and to Taylor Thank you to Chase and to Taylor More
by admurray13
Employees Worked With
