Mercedes-Benz of Novi

Review Summary: I made an appointment for a test drive at Mercedes-Benz of Novi, specifying the exact models and trims I was interested in. Despite giving them a heads-up that I’m a particular customer, I wa Mercedes-Benz of Novi, specifying the exact models and trims I was interested in. Despite giving them a heads-up that I’m a particular customer, I was ignored for nearly an hour—seemingly due to my casual attire and youthful appearance. The experience left me feeling judged and disappointed. I scheduled an appointment to test drive the EQS sedan and SUV, including the specific trims I wanted to explore. When I booked the appointment, I even apologized upfront for being a bit of an annoying, picky customer, hoping to ensure the process would be smooth. I arrived early and decided to walk around the showroom while I waited. The front desk attendant was incredibly kind—she greeted me warmly, apologized for the wait, and offered me water. After I informed her of my appointment, she called the salesperson, letting them know I had arrived. Despite being the only customer in the showroom, I was completely ignored by the sales team. The front desk tried multiple times to reach my salesperson, but they never responded. I waited 37 minutes past my scheduled appointment time without a single acknowledgment or approach from any salesperson. Finally, I decided to leave. As I was getting into my car, I received a call from the dealership. I explained that I needed to make some work calls but would be parked outside for another 20 minutes. I even described my car and location, saying that if a salesperson came out, I’d be willing to return inside. I completed my calls, waiting the entire time, but was still ignored. One salesperson eventually came outside, made direct eye contact with me, but instead of approaching, got into their own vehicle and drove away. Coming from a family that works with Mercedes-Benz, I chose this dealership on their recommendation. However, it was clear that I was judged based on my appearance—I was dressed in shorts and a t-shirt after a day of hiking. The assumption seemed to be that I wasn’t a serious buyer because of how I looked, despite some salespeople appearing to be around my own age. I hope this experience was an isolated incident limited to the staff on duty that day, as it seriously undermined my trust in a brand that I had previously respected and valued. More

Evan was super helpful and responsive throughout the process of a custom build . Got us an allocation when no other dealers could. Great communication and not pushy. process of a custom build . Got us an allocation when no other dealers could. Great communication and not pushy. More

For 30+ years I've had luxury vehicles (e. g., Mercedes, BMW, Lexus, Porsche, etc) and have never seen a worse service than at Mercedes of Novi. Just had my S Class serviced and it was in the g., Mercedes, BMW, Lexus, Porsche, etc) and have never seen a worse service than at Mercedes of Novi. Just had my S Class serviced and it was in the shop for one month! For a very minor seat repair. Communication was non existent, no appologies, and it took a week for the service manager (Jon) to call me after requesting some better understanding of why it would take this long and Mercedes would leave a repeat loyal customer without a vehicle or explanation for weeks! Never use Mercedes of Novi for any service work. More

Evan is an outstanding sales consultant. Pleasant, knowledgeable and efficient. I will recommend him to others considering a MB vehicle. Pleasant, knowledgeable and efficient. I will recommend him to others considering a MB vehicle. More

This is the worst dealership in entire Michigan. The customers are not greeted by anyone. Also, once the car is sold, the dealership will stop responding to your calls. I bought a GLC300, and the ca The customers are not greeted by anyone. Also, once the car is sold, the dealership will stop responding to your calls. I bought a GLC300, and the car had some issues. I took it to this dealership and they just wanted to take more money from me for parts that were not covered by warranty. More