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Mercedes-Benz of Novi

Novi, MI

4.6
532 Reviews
Welcome to Mercedes_Benz of Novi. We opened our doors 25 years ago in October of 1997 as Detroit's second exclusive Mercedes-Benz dealer. We have been engaged in delighting Mercedes owners ever since. You cannot miss our 50,000 square foot facility on the northwest corner of Grand Rover ave and Haggerty Rd. No matter if your Merceedes is brand new or vintage, we have the staff to assist you with ALL of our Mercedes needs. New,pre-owned, service or parts....it's what we do! In fact, working with Mercedes-Benz is all we do. 100% of our resources are dedicted to helping you enjoy your Mercedes experience. We are all delighted and proud to work with such a fine product every day and we sincerely want to help make your Mercedes experience exceptional! Please call us or stop in for a visit. There is always something new and exciting to see. We are never too busy to spend a few moments with our friends who enjoy driving their Mercedes.
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39500 Grand River Ave.

Novi, MI

48375

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Showing 532 reviews

October 15, 2024

For 30+ years I've had luxury vehicles (e. g., Mercedes, BMW, Lexus, Porsche, etc) and have never seen a worse service than at Mercedes of Novi. Just had my S Class serviced and it was in the More

by coconnor
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager Jon
August 01, 2024

Candace was a dream to work with! She was professional, knowledgeable, patient, and above all else, kind. She sold me not only a fabulous car but a life long relationship with this de More

by C Suliman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Candace Khammo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Mercedes-Benz of Novi responded

Thank you kindly for this 5 star review, we are proud to have Candace on our team and appreciate this feedback very much. Enjoy your new fabulous ride. Please reach out to us if you need anything. Have a great day.

August 01, 2024

We just got a new Mercedes from Evan at Mercedes-Benz of Novi, and wow, what a fantastic experience! Evan wasn't just a salesperson - he felt more like family. The way he took ownership of the whole process More

by grouchoss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Dega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Astrein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Gerhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Ghesquiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Mercedes-Benz of Novi responded

Thank you so much for taking the time to write this review. We are thrilled.you had a great experience with Evan and our dealership. We learn from each one of our reviews and strive to do our best. We are here for you always. Please reach out to us if we can help any way down the road. We appreciate your business.

February 28, 2024

Evan is an outstanding sales consultant. Pleasant, knowledgeable and efficient. I will recommend him to others considering a MB vehicle. More

by Dave M.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Gerhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2024

Excellent customer service from my advisor. He was professional, knowledgeable, pleasant and informative. My vehicle was repaired in a timely and efficient manner. The young lady who provided t More

by Trina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick juliet
Feb 29, 2024 -

Trina responded

My Service Advisor; Nick, was professional, knowledgeable, pleasant and informative. My vehicle was repaired in a timely and efficient manner. The young lady who provided the loaner vehicle was equally friendly and professional. Made it very easy for me.

February 10, 2024

The salesman was experience, professional, and attentive to details. Excellent service and overall great experience More

by ibefamily
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ramzy
Feb 10, 2024 -

Mercedes-Benz of Novi responded

Thank you so much for this positive feedback. Glad to hear you had a great experience. #MercedesBenzNovi

February 05, 2024

Every one in the service department was very friendly and helpful. The service s quick and well documented. I will always be greeting my car serviced here More

by Bob Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2024 -

Mercedes-Benz of Novi responded

Thank you Bob! We are here to help in any way when you need us. #MercedesNovi

January 12, 2024

This is the worst dealership in entire Michigan. The customers are not greeted by anyone. Also, once the car is sold, the dealership will stop responding to your calls. I bought a GLC300, and the ca More

by finddebz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick
January 06, 2024

“Exceptional Service! We recently visited the dealership and were fortunate enough to be assisted by Evan. His patience and support was outstanding throughout our decision More

by Payesh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Gerhardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2024 -

Mercedes-Benz of Novi responded

Payesh, we appreciate that you took the time to review your experience with our dealership. We are thrilled you had a great experience with Evan and we appreciate you choosing Mercedes Benz of Novi.

December 15, 2023

Team did an ex excellent job & totally satisi. Thank you to Chase and to Taylor More

by admurray13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Ghesquiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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