Mercedes-Benz of Northlake

Mercedes-Benz of Northlake responded

Thank you, we’re so glad your sales advisor, Conner, made the process of purchasing your Mercedes feel easy and stress-free. From walking you through the features to following up after delivery, he represents the kind of attentive, detail-driven service we strive for in every sale. Your recommendation means so much to our sales team. Thank you for choosing Mercedes-Benz of Northlake we’re thrilled to be part of your ownership journey!

Mercedes-Benz of Northlake responded

Thank you, Sraavy! We’re so glad to hear that Taron and Adnan made your service experience at Mercedes-Benz of Northlake feel easy and enjoyable. Our certified service team is here to make vehicle maintenance feel less like a chore and more like a pit stop on the way to peace of mind. From check-in to pick-up, Taron and Adnan bring clarity, care, and a whole lot of know-how to every visit. We appreciate your trust in our service department and look forward to seeing you (and your Mercedes) next time!

Mercedes-Benz of Northlake responded

Dezayne, thank you for the 5-star shoutout! We're so glad that our sales advisor, Miller was able to welcome you to Charlotte with a smooth and successful car-buying experience. His determination to make things happen no matter the challenge is exactly what sets our sales team at Mercedes-Benz of Northlake apart. We're honored to be part of this new chapter and appreciate your trust in us here at Mercedes-Benz of Northlake!

Mercedes-Benz of Northlake responded

Thank you, Desi, for taking the time to highlight your recent purchase experience! We’re so glad to hear that Miller Harris, Mike Masotti, and the rest of our team delivered the transparent, courteous, and helpful support you deserve. From price clarity to the smooth finance process, it's always our goal to make every step feel seamless and stress-free. Thank you for recommending Mercedes-Benz of Northlake, we’re honored to have earned your trust and look forward to being part of your continued ownership journey.

Mercedes-Benz of Northlake responded

H. Olmos, thank you for the kind words! We’re glad to hear your visit to Mercedes-Benz of Northlake was smooth and stress-free. Christian Hockmeyer’s skill and efficiency as a certified technician make a real difference, and we’re happy to know he turned your day around. We appreciate your trust and look forward to assisting you again whenever your vehicle needs expert attention.

Mercedes-Benz of Northlake responded

Thank you for bringing this to our attention, Mr. Sanders. We sincerely apologize for any confusion or miscommunication you experienced while seeking support from our Mercedes-Benz of Northlake team. We understand how important it is to receive clear and helpful information, especially when it comes to your vehicle. If there was any misinformation or misunderstanding during your interaction, we truly regret that it did not reflect the level of service we strive to provide. I would appreciate the opportunity to speak with you directly and discuss this further. Please feel free to contact me, Aimie Boothe, in Client Relations at 704-379-4847. We are always here to help and remain committed to ensuring you feel confident and supported in choosing Mercedes Benz or Northlake.

Mercedes-Benz of Northlake responded

Ashton, thank you for taking the time to share your experience. We’re so pleased to hear that Miller Harris III made your vehicle purchase both successful and genuinely enjoyable. His attention to detail, consistent communication, and dedication to going above and beyond truly reflect the standard we aim to uphold at Mercedes-Benz of Northlake. It means a great deal to know you would return to work with him again. We appreciate your trust and look forward to being part of your ownership journey.

Mercedes-Benz of Northlake responded

Lily, thank you for sharing your experience. We’re so glad to hear that Rick Beal took great care of your vehicle during its A Service and that everything was completed properly and on time. Delivering dependable, high-quality care is what we strive for in our service department at Mercedes-Benz of Northlake. We appreciate your trust and look forward to assisting you again.

Mercedes-Benz of Northlake responded

Thank you, G Young! We’re so glad to hear that your experience with DeMarco Crump and the entire team stood out. Under the leadership of our General Manager, Dan, the Sales and Service teams at Mercedes-Benz of Northlake are committed to delivering exceptional care, expertise, and attention to detail at every visit. We’re grateful for your continued trust and look forward to welcoming you back for all your Mercedes-Benz needs!

Mercedes-Benz of Northlake responded

It’s fantastic to hear that Conner, your sales advisor, provided such a next-level experience, even going the extra mile—literally—to bring the paperwork right to your door! His dedication to top-tier service is what sets Mercedes-Benz of Northlake apart. We love knowing he’s earned a lifelong customer in you! Congratulations on your purchase, and thank you for choosing Mercedes-Benz of Northlake!