Mercedes-Benz of North Palm Beach

Terrible service. Ashley who helped us was totally unresponsive to issues relating to the loaner we got. Very frustrating and not what you would expect from Mercedes. Ashley who helped us was totally unresponsive to issues relating to the loaner we got. Very frustrating and not what you would expect from Mercedes. More

Sales experience Mike Causey , my sales representative and Paul Passarelli, the general sales manager, were a pleasure to deal with. Both were professional and a credi Mike Causey , my sales representative and Paul Passarelli, the general sales manager, were a pleasure to deal with. Both were professional and a credit to the dealership. I would recommend Mike Causey to anyone looking for a great individual to do business with More

The Service Manager of Mercedes-Benz NPB Mercedes-Benz of NPB has the very best Service Manager I’ve ever dealt with. Shawn Potsander is not only extremely knowlageble and efficient, but also Mercedes-Benz of NPB has the very best Service Manager I’ve ever dealt with. Shawn Potsander is not only extremely knowlageble and efficient, but also so very kind, understanding, accommodating, personal and most of all, trustworthy and reliable. This is so important when you’re dealing with servicing your car. Having him in charge, I’d not want to get my next Mercedes anywhere else. More

Great Experience at Mercedes of NPB While buying/leasing a car is usually a stressful and exhausting experience, it could not have been easier and more pleasurable at MB NPB. With two c While buying/leasing a car is usually a stressful and exhausting experience, it could not have been easier and more pleasurable at MB NPB. With two children in tow we were still able to reach a great deal, quickly. No pressure, no hassle. We took delivery a few days later. Paperwork was quick and easy. Concierge showed us everything we needed to know about the car (and more). Could not be happier! I will absolutely be going back for my next car. Thank you to everyone at Mercedes-Benz of North Palm Beach for a GREAT experience in leasing our CLA 250. More

wondeful dealership I purchased a certified 2014 Mercedes E350 cabriolet in September and could not be happier with Mercedes-Benz of North Palm Beach Florida. The salesp I purchased a certified 2014 Mercedes E350 cabriolet in September and could not be happier with Mercedes-Benz of North Palm Beach Florida. The salesperson Kristin Kaplus answered all my questions and made me feel comfortable enough to purchase the car without physically seeing it, driving it, and shipping it over one thousand miles to my house. Also Dawn Dallin made sure all the paperwork and title work was handled properly as a major hurricane was bearing down on them. Finally sales manager Dan Diamond was courteous and appreciative of my business. When I purchase a new car in the future they will be the first place I call. Roger Smith Fort Wayne, Indiana More

Do you HATE car shopping? DON'T! Go to Mercedes North Palm! May I just say that car shopping was not my favorite activity. Shouldn't it be fun?! YES! It should and it can be fun. You must shop at the right deal May I just say that car shopping was not my favorite activity. Shouldn't it be fun?! YES! It should and it can be fun. You must shop at the right dealership. Mercedes-Benz of North Palm Beach was phenomenal. I had been at Cadillac earlier and didn't have the best experience, from no one acknowledging me and not being able to test drive the car off the lot to pushy sales people. When I showed up to Mercedes NPB I was warmly greeted my Nelson Adams who could tell that I was on a mission. He read my personality and demeanor that day and quickly grabbed the keys to the cars I wanted to see and test drive. He understood I was under a time crunch to pick up my son and told me he would get the numbers sent over to me. He communicated with me throughout the night and answered my questions. I spent the weekend deciding and I asked to test drive one more car. Nelson, again had it ready the moment I showed up and we were able to come to the conclusion that I had to get this car. Nelson never pushed me and he waited for me to make my decision. He acted quickly for everything I "demanded" haha. Nelson was the reason I told Cadillac NO and Mercedes YES! I would also like to thank the GM Arthur for coming by to give me knuckles (I had a cold)! He was very accommodating when it came to my negotiation. As we were doing the paperwork Dan was a huge help and I thank him very much. In the not so fun part (finance) haha I worked with Dawn who was an absolutely peach. The dealership was closed and she worked with me late so that I could drive the car off the lot. Arthur must be very proud to have such a wonderful team! I will recommend everyone I know to give Mercedes-Benz of North Palm Beach a chance to make them as happy as I am. Oh and thank you to Jordan for showing me all of the technology! More

Terrific Service from Mercedes of North Palm Beach I own an ML-350 which had a minor issue with the windshield washer which was not working. I was out shopping nearby their shop at Loews and Target whe I own an ML-350 which had a minor issue with the windshield washer which was not working. I was out shopping nearby their shop at Loews and Target when I discovered the problem and immediately called Mercedes and talked a lovely receptionist who directed me to the service department. It was a Saturday afternoon around 1pm and their service on Saturday shuts down at 2pm. I pulled right in and met Paul who wrote up the problem and within minutes my ML-350 was in the bay being worked on while I waited. They even offered me a temporary vehicle which I did not require. Within an hour the work was completed and I was introduced to the Service Manager who went over the problem with me and gave me three Benz bottles of fluid and told me that there was no charge for their work. Paul did an excellent job handling my needs and this has always been my experience with this most capable organization. Thank you Paul and thank you Benz! Great job! More

Certified and Experienced Service Team I have an older Mercedes and I wanted to make sure certified Mercedes technicians and equipment worked on my car. My advisor was detailed to exactly I have an older Mercedes and I wanted to make sure certified Mercedes technicians and equipment worked on my car. My advisor was detailed to exactly what the car needed (and didn't need). The prices were reasonable and they completed the job in a timely manner. And now my car rides like it is brand new! Highly recommend! More

Best car buying experience I've had I'm in sales and I know how important customer satisfaction is. I have purchased 7 or 8 cars in the last 4 years and my experience at Mercedes of Nort I'm in sales and I know how important customer satisfaction is. I have purchased 7 or 8 cars in the last 4 years and my experience at Mercedes of North Palm Beach was by far the best experience I have had. Brian T and Dan Diamond made sure I left happy and in the car I wanted. Brian followed me throughout every step of the sales process and Dan did everything he could to ensure that I was getting the best deal possible. Once I had signed for the car, Brian had sent it back to the detail department because it wasn't clean enough to meet his standards. I really appreciate the fact that he took the time to go over and inspect the car to make sure I was leaving with the cleanest vehicle possible. Ill definitely be back for my next Mercedes and I will refer anyone I know who is in the market for a new or used Mercedes to Brian! More