Mercedes-Benz of North Orlando

Disappointed I purchased my 2015 Mercedes Benz CLS400 from this dealership in late August of 2018. I am very disappointed with the purchase as well as the process. I purchased my 2015 Mercedes Benz CLS400 from this dealership in late August of 2018. I am very disappointed with the purchase as well as the process. I am writing this review today because I have finally resolved the issue by paying money out of my pocket to pay my local DMV hundreds in late fees, which were a result of this dealerships late forwarding of paperwork to the DMV. I am an out of state buyer and chose to purchase from this dealership because they have a CLS with the upgraded leather option, which is rare to find on the CLS. The purchase process was swift and professional, until I bought the car. In the days leading up to my purchase, my salesman would call me at the beginning of the day to follow up with loan documents and status. Although, after all the paperwork had been filled out and the dealership was no longer concerned with SELLING the car because I had already PURCHASED it, the salesman would no longer show interest in speaking with me and would return my phone calls a day or two later (on several occasions). As a result, I received my car 15 days after I purchased it, when it shouldn't have taken more than 10 days at most. Had that been the only issue, I wouldn't be writing this review. One of the main issues in this purchase of mine is that the car I purchased is a Certified Pre-Owned vehicle. When you purchase a CPO vehicle from the dealership, you would think you are going to receive a car that is in very good condition, not brand new but just very good condition. The car might have a scratch or two, light wear on the seats, maybe a ding on a door at most, etc. This was not the case with my Certified Pre-Owned Mercedes CLS400. I personally don't mind if a car has had repaired damages, as long as the damages were repaired professionally and cannot be spotted by an amateur, such as myself. I am not sure who is conducting the "Rigorous Vehicle Inspection Process" at Mercedes Benz of North Orland, but whoever is completing these inspections and concluding that these vehicles are eligible for CPO status should be retrained. My CLS has been repainted in several locations, these locations include: Rear Bumper Cover, Front Bumper Cover, Driver's side Fender, and Driver's Side-Skirt. Furthermore, I have paint overspray on my Driver's side Headlight, it seems as if it wasn't masked off well and the white paint has sprayed onto some very visible parts of the headlight housing that is black. This overspray measures about 3 inches long and very striking to the eye. The front Bumper Cover of my car is completely smashed up on the bottom Driver's side and it is being held together with two Zip-Ties. The Driver's side Fender paint is heavily Orange-Peeled, meaning that it was not painting properly or sanded to a high gloss finish like the rest of the car. Furthermore, the paint on the Fender doesn't match the car's Designo Diamond White paint. The rear bumper has two separate locations at which the paint is dripping, so my rear bumper has dried paint drips. Had these paint jobs and repairs been completing professionally, I wouldn't have minded at all. Accidents or damages can happen and it is my belief that as long as they have been repaired properly, I don't care! However, my car was repaired far below the standards and somehow managed to pass this dealerships "Rigorous" inspection process. The second big issue with my purchase from this dealership is their tardiness in forwarding paperwork to my local DMV for processing. They did not send the Title/Tag paperwork to my DMV until I called them wondering why I have not received ANYTHING from my DMV. Upon contacting Mercedes Benz of North Orland, my DMV finally received the paperwork for the registration of my car 5 MONTHS AFTER I PURCHASED THE CAR. Meaning that I had been driving the car unregistered in the state of California for 5 months as a result of this dealerships carelessness. Now that the fees were late too, there was a several hundred dollar late-fee, which the dealership has been unwilling to acknowledge and accept. I have contacted the dealership on several occasions and they claim that the entire fee is the remainder tax I have to pay but it is not. Several associates have taken messages from me, spoken with me, and promised to have their "Tag Lady" call me back but no follow-ups have ever been made. The manager, Walter Grundorf is always unavailable as well. I am going to keep this short and end this review here because I don't have all day. However, I would like to leave this message with a note. Please don't sell a car with the Keyless-Go option and not include the Keyless-Go button, thank you! More

I won't be back Made an appointment to have my GLC serviced. The car indicated A2 service required . When I made the appointment I said I would wait for the service a Made an appointment to have my GLC serviced. The car indicated A2 service required . When I made the appointment I said I would wait for the service and was told 2 hours. When I arrived the service person said that I did not need A2 but instead B1 and the wait would be 5 hours, the cost would be $1400.00 and they had some more suggestions. I really felt like I was getting ripped off and told them to simply do an oil change. 2.5 hours later the car was done but they did not reset the service indicator which would come on every time I start the car. I ask for the reset and was first told that it was Mercedes Benz policy not to reset.Only after I really got in the guys face did he agree to reset the indicator. I will never go back there for service again. I believe that they push to upsell and actually are quite arrogant. More

Oren was excellent! We recently moved to Daytona Beach and the lease on my SLK was getting close to ending. I needed to find a Florida Mercedes-Benz dealership and after We recently moved to Daytona Beach and the lease on my SLK was getting close to ending. I needed to find a Florida Mercedes-Benz dealership and after looking at other reviews I decided on Mercedes-Benz of North Orlando and I am very glad that I did. Everyone at the dealership was friendly, professional, and helpful. I worked with Oren on turning in my current Mercedes for the new SLC. Oren was excellent to work with and made everything so easy. They did not have the exact color combination that I wanted so Oren searched other dealerships and found it! It only took three days to get it and I drove home in my new beautiful SLC. I will definitely be returning to Oren and Mercedes-Benz of North Orlando when I am ready for my next Mercedes. More

I will be back!!! After Being denied by Honda and kia I was in a standstill and needed a reliable car. And at the point of giving up. I was on the Web searching I rec After Being denied by Honda and kia I was in a standstill and needed a reliable car. And at the point of giving up. I was on the Web searching I received a call from Oren. In the back of my mind I told myself this will not work because I got denied from 2 other car dealerships that were not at The caliber of Mercedes. He assured me he would try his best to take care of me. And that he did. it was painless and was done in little or no time I did not even know I was approved and he was presenting paperwork of my ownership. This Was the best car experience I've ever received purchasing my very own E350...... More

Oren was awesome! Me and my wife just recently brought a Mercedes glc300 from Mercedes-Benz Sanford. Right from the start we had the best experience. Oren, who was look Me and my wife just recently brought a Mercedes glc300 from Mercedes-Benz Sanford. Right from the start we had the best experience. Oren, who was looking after us, made it very easy and a very enjoyable experience. He had great professionalism and was easy to get along with. We love our new car and would highly recommend anyone who wants a to purchase a Mercedes to go to Mercedes-Benz, Sanford and ask for Oren. More

Oren and team Not your typical experience. No need to tale a deep breath or feel like youre about to get smacked. These guys get it they get what we want. Multiple Not your typical experience. No need to tale a deep breath or feel like youre about to get smacked. These guys get it they get what we want. Multiple purchases on new and used end. Not a single issue. Service sales and follow up. Oren is my guy there and has led me to believe theres honesty in the field!!!! Whole team awesome and prices all verified as best. They wont sell a substandard car. This is the real deal.pun intended More

Great People My wife and I ordered a new mercedes they said it would be about 3 months but we received in it 2 months get news. The service when we picked up was f My wife and I ordered a new mercedes they said it would be about 3 months but we received in it 2 months get news. The service when we picked up was fantastic,everyone paid attention to us and answered all questions promply. We diffently will return to this dealership. what a great job was performed and the car is beautiful . Finance went extremely well ,very fast new what he was performing very smooth and correct, friendly and made us feel confortable.[Jhon Montoya]Our sales person keep in touch while the car was on order,kept us up today. when it came in ,called right away and we scheduled a pickup very happy to hear from him [Oren Mishael ] just can't say how much we were appreciated. Ed & Patty Bogan More

Service Department Disaster I am a professional doctor who lives in the Lake Nona area who went out of my way to drive to Sanford, FL to purchase my 65,000 2017 E Class Mercedes I am a professional doctor who lives in the Lake Nona area who went out of my way to drive to Sanford, FL to purchase my 65,000 2017 E Class Mercedes vehicle 3 months ago. I came in this week with a simple complaint. My BRAND NEW tire had a bubble in it and I came in to see how Mercedes would handle the situation. The service here was quite disgusting. The assistant service manager basically told me there was nothing he could do and that I would need to buy a new $500/tire! He also let me know that I can purchase a rental as well because they don't have any tires in stock. He also told me he could shop at tire shops for me as well. I drove all the way from Orlando to hear this news. There was no compromise, no helpful solutions and absolutely terrible service here. There should have been something done to help me at this moment instead of letting me risk staying in a car that could implode at anytime. It's a 65,000 car! Only 3 months in and you people tell me this is my fault. I know how to drive, and how I drive. I'm sure you people had a tire that you could have given me or a better solution. Worst car customer service ever. I simply can't believe Mercedes Benz issues this type of cold, unprofessional, unreliable, and spiteful service. Of course I had to go to a local tire shop to get another tire since you people could not help me. People don't waste your time or money here at this Sanford Mercedes. More

Lying a lot!!!! Worst place to purchase, Jose sales manager, keep lying constantly, unfit to work at Mercedes, he needs to go to Kia to wash the cars. Never come back Worst place to purchase, Jose sales manager, keep lying constantly, unfit to work at Mercedes, he needs to go to Kia to wash the cars. Never come back again. More

Flat tire and broken rim repair We were driving from Sarasota to Jacksonville, got a broken rim and flat tire on a highway,came to the dealership at 6pm to get help. We received an We were driving from Sarasota to Jacksonville, got a broken rim and flat tire on a highway,came to the dealership at 6pm to get help. We received an outstanding 5 star treatment from Scott Somerhalder, he was outside of the office showing where to park our car,invited to his office and treated us as a long time well known customers. The whole process of getting a loner car and getting papers signed for repairs took 15 min-very officiant and extremely professional! Very impressive. More