Mercedes-Benz of North Olmsted

Fabulous Service I have been a customer for 10yrs and the Service from everyone at the Delearship is why I Return. GREAT STAFF from the Sales Manager to Service. Depar I have been a customer for 10yrs and the Service from everyone at the Delearship is why I Return. GREAT STAFF from the Sales Manager to Service. Department. More

Catered to my tastes, found the perfect car. My experience with Allen and Kathrine was exceptional and felt more like a concierge than a sales experience. I absolutely love my new GLC Coup and t My experience with Allen and Kathrine was exceptional and felt more like a concierge than a sales experience. I absolutely love my new GLC Coup and the grand revealing was the icing on the cake. More

Purchase of Porsche Boxter Sebastian and his manager were easy to work with. Sebastian answered all of my questions over the phone...sent video and additional information to me. Sebastian and his manager were easy to work with. Sebastian answered all of my questions over the phone...sent video and additional information to me. It was his representation of your dealership that made me comfortable pursuing a deal for the Porsche. More

Exceptional Service We were out of town buyers so at first we were quite concern going thru with the sale. We have to say that our first experience with Shawn and he put We were out of town buyers so at first we were quite concern going thru with the sale. We have to say that our first experience with Shawn and he put all our concerns at ease. Shawn was extremely professional, responsive and answered all our questions. He was very good with follow ups. Will recommend him highly. More

Amazingly simple purchase This place is very easy to deal with and they hire great people. My salesman was nick Walters and he was beyond responsive and attentive. Could not ha This place is very easy to deal with and they hire great people. My salesman was nick Walters and he was beyond responsive and attentive. Could not have asked for a simpler or more timely transaction. More

Purchasing a CPO 2018 GLC Mercedes Sam Marawan is an awesome salesman. He was very patient with me. He made it easy, test drive, introducing functions, installing embrace, follow up ca Sam Marawan is an awesome salesman. He was very patient with me. He made it easy, test drive, introducing functions, installing embrace, follow up calls. More

My buying experience My sales associate, Sebastian was very professional and made me feel at ease. He explained all my options during the buying process, and offered idea My sales associate, Sebastian was very professional and made me feel at ease. He explained all my options during the buying process, and offered ideas that were very helpful. He kept following up with me until all my questions and/or concerns were met. Negotiating a car purchase isn't the most pleasant of thing I want to do, but he certainly made it as comforble as possible. Thank you! I really love my Ghibli! More

Unprofessional Not sure what version of negotiating involved insulting the customer. Trying to bait an argument by saying "you just can't make a decision" crosses t Not sure what version of negotiating involved insulting the customer. Trying to bait an argument by saying "you just can't make a decision" crosses the line from high pressure sales to flat out unprofessional conduct. I was able to roll with that, but when you end a conversation by taunting "that's why you are not driving a Mercedes right now"..... Hopefully bringing this to light will show Bill that these are not acceptable negotiating tactics. I for one, would not proceed with any deal if he were involved. More

Professional The entire staff is very professional and knowledgeable. All our questions were answered to our satisfaction and our decision to purchase was made in The entire staff is very professional and knowledgeable. All our questions were answered to our satisfaction and our decision to purchase was made in a shorter time than expected. The delivery of the auto was made special and the staff explained all of special functions of the car . A special thanks to Alan Goldstein who spent a lot of time letting us drive the different models and answering all our questions making the purchase easier than expected. More

Shawn Blum made me feel that I was important to him. I had been looking for a specific older car. I found one on the lot of MB of North Olmstead. The car I found was not only the oldest, but the least I had been looking for a specific older car. I found one on the lot of MB of North Olmstead. The car I found was not only the oldest, but the least expensive vehicle on the lot. I drove about 250 miles to see the car and was greeted by Mr. Blum as if I were buying a new MB. I was treated with respect and dignity and I did make the purchase. I am happy with the purchase and with the dealer and every member of the staff with which I came into contact. I would not hesitate to do business here again and would recommend this dealer to friends and family. Bill Miller More