Mercedes-Benz of North Olmsted

Awesome customer service! I recently purchased a "Drive Options" C300 from Mercedes-Benz of North Olmsted. Bill Schwark was the sales manager and Nick Walter was our sales rep I recently purchased a "Drive Options" C300 from Mercedes-Benz of North Olmsted. Bill Schwark was the sales manager and Nick Walter was our sales rep. They both went above and beyond to make sure that we had a positive experience. Nick was very patient while I asked many, many questions during the purchase and explanation of options! Since we purchased the car, I've texted Nick with questions to which he was very responsive and even stopped back up to ask for his help in pairing my new iPhone! He provided awesome customer service in every instance and made it very clear that he was available for anything we needed! Customer service is what sets these dealerships apart, in my mind. I have already recommend both of them and their dealership to a friend who's looking for a new car! I appreciate the great experience! More

Purchase of certified pre owned GLC300 My husband and I went in on a Saturday morning and met with Marlon who gave us a brief history of the SUVs that were available. We liked the GLC 300 a My husband and I went in on a Saturday morning and met with Marlon who gave us a brief history of the SUVs that were available. We liked the GLC 300 and he had a perfect one on the lot. We purchase later that afternoon More

Awesome My 3rd time doing business Mercedes Benz of North Olmsted and as always with great service and customer care. Adam is awesome and so is Michael Rybia My 3rd time doing business Mercedes Benz of North Olmsted and as always with great service and customer care. Adam is awesome and so is Michael Rybia More

Purchased GLS63 Worked with Tommy Findlay, sales person at Mercedes. Tommy was very knowledgeable and not high pressured. I felt very comfortable working with him. Worked with Tommy Findlay, sales person at Mercedes. Tommy was very knowledgeable and not high pressured. I felt very comfortable working with him. In addition, I had some service that I wanted performed on the car which Tommy coordinated entirely for me. Great job Mercedes! More

AWESOME EXPERIENCE! Searching for a replacement vehicle I found an ideal prospect on-line in Ohio. Sam Marawan answered the phone and within a couple of hours my certifi Searching for a replacement vehicle I found an ideal prospect on-line in Ohio. Sam Marawan answered the phone and within a couple of hours my certified pre-owned 2017 Mercedes 550 SL was mine and in the preparation process for transport to me in Florida. Sam sent me numerous photos of the car and even sent a video in natural daylight so that I could get a true read on the colors. The car arrived timely and in perfect condition. Sam has checked back with me since to make sure that I am familiar with all the options and features. Sam truly showed that he cared about getting me in the car that was right for me. Matt Frazier, Finance Director, facilitated the financing and paperwork and did a terrific job of pushing out the forms to me late on a weeknight. He then called to see if I had any questions about any of the documents. CANNOT SAY ENOUGH ABOUT SAM & THIS DEALERSHIP! More

C300 coupe Great experience from when I reached out from website (Simon) through the time on site (Marlon). Ability to take car home first helped with the purcha Great experience from when I reached out from website (Simon) through the time on site (Marlon). Ability to take car home first helped with the purchase process. More

Very professional and fast paced Bought a 2017 Mercedes Benz c300 and Marlon made the experience fantastic ! I received a fair trade in for my truck and was very happy with the vehicl Bought a 2017 Mercedes Benz c300 and Marlon made the experience fantastic ! I received a fair trade in for my truck and was very happy with the vehicle I purchased More

Awesome job on finding me a car SHAWN BLUM WENT ABOVE AND BEYOND TO HELP MAKE SURE I GOT FINANCED AS WELL AS FINDING AN AWESOME VEHICLE WITH VERY LOW MILAGE THAT WOULD ACCOMMODATE M SHAWN BLUM WENT ABOVE AND BEYOND TO HELP MAKE SURE I GOT FINANCED AS WELL AS FINDING AN AWESOME VEHICLE WITH VERY LOW MILAGE THAT WOULD ACCOMMODATE MY BUDGET. ALSO A SHOUT OUT TO BILL AND COREY FOR ALL THEIR HARD WORK. CLASS ACT ORGANIZATION More

Outstanding customer service This is my first time purchasing a Mercedes. My sales consultant was Shawn Blum and he immediately made me feel right at home. I’ve never had so much This is my first time purchasing a Mercedes. My sales consultant was Shawn Blum and he immediately made me feel right at home. I’ve never had so much fun purchasing a vehicle as I did today! The employees build their business on value and honesty and that means everything to me. I was treated like I was their #1 customer. I am so happy that I checked out Mercedes of N Olmsted and that Shawn was my salesman. I Highly recommend Shawn and Mercedes of N Olmsted. More

***Avoid at all cost*** I live in a Chicago suburbs but drove all the way to Mercedes-Benz of North Olmsted to purchase an E class coupe (2018) in December 6th, 2018. Everyt I live in a Chicago suburbs but drove all the way to Mercedes-Benz of North Olmsted to purchase an E class coupe (2018) in December 6th, 2018. Everything went smoothly and the salesperson, Don LaPorte was friendly and professional. They even gave me a very fair trade-in value for my BMW convertible. I asked to transfer my existing license plate to the new car but was told that was not possible. They then issued me a temporary license plate. That was where the nightmare began. Since the temporary plate was about to expire, I called the DMV on January 22nd to learn that they still had not received anything from the dealer. I called Matt (the finance director) and left several messages but never heard back from him. This was unexpected. I was naive to think that someone would have a courtesy to return my call after spending $68,417 buying a Mercedes from them. Nope, nada. No one returned my calls. By that time the temporary plate was already expired for a week. I was stopped and told not to use the vehicle until I receive a valid plate. So I decided to call Don on February 5th. That was when I finally heard back from Matt. He mentioned there was a delay on issuing a registration and sent me another temporary tag. I called the DMV again on February 15th just to find out that they still didn't have information of the vehicle in the system yet. I decided to contact Ohio DMV but was told that the new title was in fact issued to the dealer since December 10th, 2018. Well, someone was lying then. So I called Don and Matt and left multiple messages. None of them returned my calls. I again called Don on February 20th and 21st but my calls kept going straight to his voicemail. So I tried again from a different phone number. This time he answered and promised that I would get the plate by next Monday and he would send me a tracking number as well. That didn't happen but the State of Illinois finally got the vehicle information in the system on February 22nd and subsequently, I received the plate and title on March 3rd. That wasn't the end of the nightmare. Months later, I took the car to a dealer to see how much I would get if I wanted to trade in. And guess what? The car which was advertised as no accidents with a clean CARFAX report had a frontal collision and had been repainted. The person who inspected the car also found two paint tapes behind the front grill and below the left engine room. He even questioned how this car was qualified as a certified pre-owned. That was not it. Then a couple of days ago I received a collection letter from State of Illinois for the amount of $563.72. I called and was told that the sale tax from the car purchase was submitted to State of Illinois in February 2019, not December 2018 as when the purchase occurred. Therefore. I was charged penalty and interest for the late payment and filing. It took me almost four months to finally got my license plate. Let's see how long it is going to take them to get back to me and take care of this issue. I am also wondering how much my credit score will be effected after this collection process. If you read until this line. I hope you don't have to go through xxxx like what I have been through at this dealer. More