Mercedes-Benz of North Haven

Top notch customer service, quality of repair and staff attentiveness. Scott made me feel my business was not only important but kept his word on my repair timeline. I was provided with text message update attentiveness. Scott made me feel my business was not only important but kept his word on my repair timeline. I was provided with text message updates and truly couldn't have asked for a better experience. I tried to going to a third party auto shop but the little money saved isn't worth the peace of mind knowing professionals like Scott are willing to go above and beyond for me. More

The technician, Nick Grogin, did a very thorough job and wanted to be sure I was happy with the quality of the job and the product. wanted to be sure I was happy with the quality of the job and the product. More

Great service, kept me informed throughout the process. Work performed was impeccable. Will purchase my next vehicle at this dealership primarily because of the service. Work performed was impeccable. Will purchase my next vehicle at this dealership primarily because of the service. More

John kept me informed of what was needed to keep my car updated. Very pleased with the communication. Having a loaner car to use for the day and not having to depend on other people was worth the up keep o updated. Very pleased with the communication. Having a loaner car to use for the day and not having to depend on other people was worth the up keep of my car. More

Visited dealership for oil change. As usual was treated professionally by service personnel starting with phone call to Mike the day before to schedule appointment. In and out in less than two hours. Pleas professionally by service personnel starting with phone call to Mike the day before to schedule appointment. In and out in less than two hours. Pleasantly surprised to drive out with newly washed vehicle. Always a pleasure to visit your spotless facility! More

Had taken my 1987 European spec 560SEL here for emergency service. The car was broken into overnight, and the dealer was both unapologetic, but also without empathy. I was instructed by the service manager t service. The car was broken into overnight, and the dealer was both unapologetic, but also without empathy. I was instructed by the service manager to file a claim on my insurance (!) to become whole again. Needless to say, I have never gone back, and the only reason I write this review is because I received a text requesting my insights. More

One of the best dealerships I have worked with in over 25 years of MB ownership. Customer-centric....they're always available to help. A special thanks to Mike Jordan for all he's done for me and my vehicl years of MB ownership. Customer-centric....they're always available to help. A special thanks to Mike Jordan for all he's done for me and my vehicles over the years! More

I originally purchased my Mercedes at this dealership & had a great experience. I received two notifications of recalls & decided to return to North Haven. They arranged for a loaner, texted me on the stat had a great experience. I received two notifications of recalls & decided to return to North Haven. They arranged for a loaner, texted me on the status of my car & when it would be ready. Great experience!! More

This dealership was very helpful and everyone that helped me was very friendly. Every step of the way was very easy and I was very pleased with the outcome. me was very friendly. Every step of the way was very easy and I was very pleased with the outcome. More

Brought car in for recall on steering bolts and programming. Provided loaner, which was nice. Had to realign car as part of service and now has sluggish turn in. I was told that they would see what programming. Provided loaner, which was nice. Had to realign car as part of service and now has sluggish turn in. I was told that they would see what they could do. Have not heard back from them. Do not want to have to pay for a realignment elsewhere More