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Mercedes-Benz of North Haven

North Haven, CT

4.4
1,060 Reviews

620 Washington Ave

North Haven, CT

06473

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Showing 1,060 reviews

May 25, 2021

PJ was a great person and really helped us to acquire our new car. He was a thoughtful and kind person and we really felt delighted to have him as our salesman. Hopefully, one day we can meet and have him as More

by Shailendra.sawant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
PJ Zamani
May 26, 2021 -

Mercedes-Benz of North Haven responded

Shailendra, we are very happy to have provided you with such a positive experience! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit. The Best or Nothing The Team at Mercedes-Benz of North Haven

May 25, 2021

Alvar was the man! He was incredibly friendly and knowledgeable. It felt like he was looking out for my wife and I. Would definitely recommend! More

by ian2245
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvar Omoding
May 26, 2021 -

Mercedes-Benz of North Haven responded

Thank you so much, Ian, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Alvar and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! The Best or Nothing The Team at Mercedes-Benz of North Haven

May 26, 2021 -

ian2245 responded

I am good, thank you. I noticed in the review I left under “quality of work” it appears to be 0 stars. When I was doing the review there was not an option to rate “quality of work” otherwise I would have given 5. Also, give Alvar a raise, he’s awesome.

May 26, 2021 -

ian2245 responded

Hi, earlier I had responded saying that I did not have any questions or issues. However, I just discovered while trying to pair the Mercedes connect app with my car that the car is still registered by the previous owner. How can we go about changing that? Thanks, Ian A.

May 25, 2021

Always great service. Easy and convenient to make apts. great follow up by the service team and prompt service. A very customer focused experience. Thank you More

by M.DUMONT424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Molster
May 25, 2021 -

Mercedes-Benz of North Haven responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. The Best or Nothing The Service Team at Mercedes-Benz of North Haven

May 25, 2021

A great dealership requires true personable services beyond the sales department. Everyone seems very busy with whatever?! Relationship building keeps existing and breeds new customers. More

by horst.mac1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Somers, John Ramos, Bobby Ericksen, Zane Honious, Scott Molster
May 25, 2021 -

Mercedes-Benz of North Haven responded

Thank you for sharing your feedback. We are sorry to hear that you weren't fully satisfied with your experience and would like to learn more. Please don't hesitate to reach out to us directly if you would be willing to share some more detail. We appreciate your business and hope to see you again. The Best or Nothing The Service Team at Mercedes-Benz of North Haven

May 24, 2021

Could not have thought of a more pleasant car buying experience than I had with Don - he is the best! From the moment I stepped into the dealership he was courteous and friendly. I explained to him what More

by vvictoria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Gottschall, Timothy Kang, Don Shepard
May 25, 2021 -

Mercedes-Benz of North Haven responded

Thank you so much, Victoria, for choosing Mercedes-Benz of North Haven! Congrats on your new purchase, and let us know if we can be of any more assistance! The Best or Nothing The Team at Mercedes-Benz of North Haven

May 21, 2021

The sales people are accomodating. I worked with Al, he The sales people are accomodating. I worked with Al, he is very patient and east to talk with. The place is clean and abided the covid guidelines. More

by Edn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvar Omoding
May 23, 2021 -

Mercedes-Benz of North Haven responded

Thank you for taking the time to share your thoughts on working with Al and the rest of our team. We're glad to hear we delivered such a great experience! The Best or Nothing The Team at Mercedes-Benz of North Haven

May 21, 2021

First time purchasing a car at Mercedes of North Haven. Experience purchasing my new car was by far the best.... thanks Peter for all your help!!!! More

by Trish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Pearce
May 21, 2021 -

Mercedes-Benz of North Haven responded

Thank you for taking the time to share your feedback with us, Trish! We work hard to make sure our guests have an exceptional experience. We will share your comments with Peter and the team, and we look forward to working with you again! The Best or Nothing The Team at Mercedes-Benz of North Haven

May 20, 2021

Excellent dealership. Excellent Service Department. Everyone is always very helpful. I have all the trust and confidence in the Service Department at MB of North Haven and will continue to have my car More

by Akoperwhats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Molster
May 21, 2021 -

Mercedes-Benz of North Haven responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of North Haven, we look forward to seeing you again! The Best or Nothing The Service Team at Mercedes-Benz of North Haven

May 20, 2021

We recently purchased a new 350 GLE and could not be more pleased with our sales rep Levius Torres and Mercedes-Benz of North Haven in general. Levius followed through on everything we discussed and was appr More

by megbeck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad, Muhammad Sabir, Russ Karkachov, Levius Kingsman
May 21, 2021 -

Mercedes-Benz of North Haven responded

Thank you for your feedback on your recent visit to Mercedes-Benz of North Haven. We're glad to hear that Levius and the team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new 350 GLE! The Best or Nothing The Team at Mercedes-Benz of North Haven

May 20, 2021

There was nothing wrong with the staff the problem was they did not perform the service well they switched off my reverse alarm sound without my permission because of which I bumped in a trash can and dam More

by smoledina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zane Honious
Jun 06, 2021 -

Mercedes-Benz of North Haven responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind us asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. The Service Team at Mercedes-Benz of North Haven

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