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Mercedes-Benz of North Haven

North Haven, CT

4.2
1,050 Reviews

620 Washington Ave

North Haven, CT

06473

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Showing 1,050 reviews

October 18, 2021

I have been a customer withMauro for more than thirty years and Peter has been my salesman for the last twenty years. Peter did a wonderful job with my new car, i wont go to any one else. I also want to More

by MarrianneD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Karkachov, Peter Pearce, Brad Derry
Oct 18, 2021 -

Mercedes-Benz of North Haven responded

Marrianne, We are very happy to have provided you with such a positive experience working with Peter and Brad! We sincerely value your business and look forward to your next visit. The Best or Nothing The Team at Mercedes-Benz of North Haven

October 14, 2021

Good communications thank you John Ramos always too expensive! My air still doesn’t work? More

by ROBERTALEVENTHAL
Recommend Dealer
Yes
Employees Worked With
John Ramos
Oct 14, 2021 -

Mercedes-Benz of North Haven responded

Robert, Thanks for sharing your thoughts about your experience working with John here at Mercedes-Benz of North Haven. We appreciate your business and hope to see you again soon! The Best or Nothing The Service Team at Mercedes-Benz of North Haven

October 13, 2021

This dealership has ignored the fact that there is a brake issue with my car after providing multiple pieces of audio evidence that they are squeaking and getting worse. This is not normal for a new c More

by MH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Levius Kingsman, John Ramos, Zane Honious
Oct 30, 2021 -

Mercedes-Benz of North Haven responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. The Service Team at Mercedes-Benz of North Haven

Nov 02, 2021 -

MH responded

Zane was sent several videos demonstrating the annoying squeaking that has been going on for nearly a year now. The actual sounds are much louder as the video doesn’t capture the head turning loudness of the brakes on the vehicle Mercedes of North Haven sold to me. This is not the first time I sent them videos whereby the squeaking can be heard. It is clear from looking at the lemon law Mercedes of North Haven violated my consumer rights. I’m awaiting their response.

October 13, 2021

Very professional great communication and very good experience. Staff was very knowledgeable and explained all details of car and its amenities. More

by dossilvak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Gottschall, Timothy Kang, Alvar Omoding, Brad Derry
Oct 13, 2021 -

Mercedes-Benz of North Haven responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! The Best or Nothing The Team at Mercedes-Benz of North Haven

October 12, 2021

PJ and the whole team at Mercedes of North Haven were amazing. PJ made this the best car purchase experience I have ever had. More

by Ben.goodyear
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammad Sabir, PJ Zamani, Brad Derry
Oct 13, 2021 -

Mercedes-Benz of North Haven responded

Thank you so much, Ben, for choosing Mercedes-Benz of North Haven! Congrats on your new purchase, and let us know if we can be of any more assistance! The Best or Nothing The Team at Mercedes-Benz of North Haven

October 11, 2021

This dealership was easy and helpful especially Levius kings man was very helpful in selling me my car More

by deiesod
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammad Sabir, Levius Kingsman
Oct 12, 2021 -

Mercedes-Benz of North Haven responded

It's great to hear that Levius and our team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of North Haven! The Best or Nothing The Team at Mercedes-Benz of North Haven

October 09, 2021

Service was fantastic. Dealership is tremendous. Even service and parts do a fantastic job. Great experience. More

by Kennykaminsky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Gottschall, Muhammad Sabir, PJ Zamani
Oct 10, 2021 -

Mercedes-Benz of North Haven responded

It's fantastic to hear that we provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of North Haven! The Best or Nothing The Team at Mercedes-Benz of North Haven

October 06, 2021

EXCELLENT SERVICE SMOOTH CHECK IN. I USED THE WIFI TO WORK WHILE I WAITED FOR MY CAR. More

by MIKE.THOMPSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Ericksen
Oct 06, 2021 -

Mercedes-Benz of North Haven responded

Thank you, Mike, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of North Haven. The Best or Nothing The Service Team at Mercedes-Benz of North Haven

October 06, 2021

Purchased a car off the showroom floor with the windows open next day found that the car had a terrible smell over a month to get the car back in for service service looked at two times and said the smell More

by mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zane Honious
Oct 23, 2021 -

Mercedes-Benz of North Haven responded

Thank you for providing this feedback, Mark, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Service Team at Mercedes-Benz of North Haven

October 05, 2021

I love it IGoing to tell everyone to go there. You guys I love it I Going to tell everyone to go there. You guys are awesome. Nice cars beautiful people More

by JACABRAL50
Recommend Dealer
Yes
Employees Worked With
Bobby Ericksen
Oct 05, 2021 -

Mercedes-Benz of North Haven responded

Thank you for your business and this review. We're happy to hear Bobby and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Best or Nothing The Service Team at Mercedes-Benz of North Haven

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