Mercedes-Benz of North Haven

Before I delve into my review, I must acknowledge my inherent skepticism when dealing with car dealerships, specifically their salespeople and management. This skepticism stems from my background in mec inherent skepticism when dealing with car dealerships, specifically their salespeople and management. This skepticism stems from my background in mechanical engineering and a deep understanding of how capitalism operates. Now, let's get into the review. I found myself in need of a transitional car when my 2008 C300 started experiencing electrical problems, which is a story in itself. Instead of investing $4,000 in repairs, I opted to purchase a "transition" car that would serve me well for 2-3 years. My interest was sparked by an automated email from MB of North Haven, which led me to explore their Certified Pre-Owned (CPO) vehicles. There, I came across a 2020 C300 with approximately 35,000 miles on it, priced at $32,000. Significantly, it was priced higher than similar models with more premium features. I scheduled an appointment for a test drive the following day. Upon my arrival at the dealership, the receptionist was unaware of my appointment, which was somewhat frustrating. I had to clarify who I was there to meet and which car I intended to test. Ultimately, I was introduced to Peter, my salesperson. This wasn't the person I had been communicating with earlier, and Peter's demeanor left something to be desired. He requested the VIN number of the car I was interested in, which was a source of frustration because it indicated a lack of preparation or organization, despite my having made an appointment online with all the necessary information provided. I ended up waiting at Peter's desk for about 10 minutes while he searched for the car. During this time, both the sales manager, Elena, and Peter approached me. Elena then informed me that the car had been loaned to a customer for service and wouldn't be available until around 3 pm (it was currently noon). They inquired whether I could wait for three hours, to which I declined. This situation left me perplexed, as I had informed them of my arrival earlier that morning, and it seemed they should have been aware of the car's status. It's important to note that the dealership is a 35-minute drive from my home. Elena apologized and offered to send someone to my house so I could test drive the vehicle. The individual who arrived appeared to be an apprentice and couldn't provide much detail about the car. Despite these initial hiccups, I did end up purchasing the vehicle. I attempted to negotiate, but the sales manager was unyielding, only reducing the price by $500. It struck me as overpriced compared to similar cars in the market, with fewer features. Less than 24 hours after acquiring the vehicle, I've noticed a few issues that have left me less than 100% satisfied. Firstly, the car's interior was dirty upon delivery, despite my initial concerns. I informed them about the marks on the car and requested cleaning materials, but they assured me that detailing would address the issue. However, I'm still finding dirt in the car, including some kind of food substance between the buttons on the console. It's disappointing that I have to pay for additional detailing so soon after purchasing the car. Secondly, the car lacks the Mercedes GPS system, which I wasn't aware of. While it has CarPlay, rendering GPS somewhat unnecessary, there is a redundant Navigation button on the console. Thirdly, the car was supposed to come with all-season mats, but I was only provided with mats for the front seats. This oversight is frustrating as it means I'll have to spend more money on mats for the rear. Lastly, there is no automatic shade opener, which I was aware of before purchase, but it raises questions about why I paid a premium for a base model that lacks features my 2008 C300 had. Additionally, I've noticed that the suspension system is making a squeaky noise, which is incredibly annoying & worrying. More

Had a nice experience no pressure knowledgeable sales man new what we were looking for and didn’t try to push something else new what we were looking for and didn’t try to push something else More

The Loaner Department was very accommodating. I appreciated the newer car and opportunity to drive a different model. I appreciated the newer car and opportunity to drive a different model. More

Car broke down out of state. Car towed to MB of N Haven. Despite being very busy in their service department, they finished the work on time and kept me informed daily. They were Car towed to MB of N Haven. Despite being very busy in their service department, they finished the work on time and kept me informed daily. They were excellent to deal with, and did a great job! More

Mary and staff was very professional and knowledgeable. Excellent service and I would highly recommend. Excellent service and I would highly recommend. More

Very pleased with the on time of the your service. Also, in a short period of time I was gone with a loaner. By text, I was informed as to when to pick up my vehicle ,as well as what was being done Also, in a short period of time I was gone with a loaner. By text, I was informed as to when to pick up my vehicle ,as well as what was being done to my car. When I picked up my car, your excellent service was repeated. It took minutes to see the cashier and wait for my car , Your staff made me appreciate your customer service, staffed by very good employees. More

Very smooth transaction. Clayon is awesome! Highly recommend Clayon! Would definitely use his services again. Clayon is awesome! Highly recommend Clayon! Would definitely use his services again. More

From beginning to end, a seamless and unexpectedly stress-less experience…PJ, Justin and the team were very easy to work with. stress-less experience…PJ, Justin and the team were very easy to work with. More

Outstanding dealership! Izear was wonderful to deal with. Very helpful, knew what I was looking for. Michael was also helpful. He took his time to explain all the features o Izear was wonderful to deal with. Very helpful, knew what I was looking for. Michael was also helpful. He took his time to explain all the features of the car. More

Great service and wonderful team to work with. It has been a pleasure ti wor with PJ. He is the best! It has been a pleasure ti wor with PJ. He is the best! More