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Mercedes-Benz of Newton
Newton, NJ
41 Reviews
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Showing 41 reviews
November 04, 2024
I am writing this review to express my extreme dissatisfaction with Mercedes-Benz of Newton. From the moment I stepped foot on their lot, I was met with a series of lies, miscommunication, and a c dissatisfaction with Mercedes-Benz of Newton. From the moment I stepped foot on their lot, I was met with a series of lies, miscommunication, and a complete disregard for my time. I was specifically interested in a GLC300 that was advertised on their website. After multiple phone calls and emails, I was assured that the vehicle was still available and ready for delivery. Despite this, I wasted valuable time driving to the dealership ready to purchase the vehicle, only to be informed that the car had been sold the previous day. Not only was I not informed of this prior to my visit, but the dealership also failed to keep me updated on the status of my inquiry or return my calls. This lack of communication and professionalism is simply unacceptable. I strongly advise anyone considering doing business with Mercedes-Benz of Newton to think twice. Their deceitful practices and blatant disregard for customer satisfaction are appalling. I will be sure to warn others about my negative experience. More
by newmanr500
Employees Worked With
Keith Deyoung
February 27, 2024
MB of Newton NJ is an exceptional Dealership. I have purchased 2 vehicles within the last 15 months.This is a 5 star operation with excellent management.Kieth DeYoung has his finger on the pulse a I have purchased 2 vehicles within the last 15 months.This is a 5 star operation with excellent management.Kieth DeYoung has his finger on the pulse and his direction is on the money.Justin Ballaro also assisted me. He is efficient and very personable. I am a customer for life. More
by M A Perone
Employees Worked With
Cheryl Eichner
January 25, 2024
Very smooth experience. Keith, Justin, and Jordan all went above and beyond to make the process as easy as possible. Highly recommend MB of Newton. Keith, Justin, and Jordan all went above and beyond to make the process as easy as possible. Highly recommend MB of Newton. More
by ddss699
Employees Worked With
Justin, Jordan, Keith
October 01, 2023
This was an awful experience from beginning to end. The number given to buy the vehicle changes. It took over two hours to pick it up. I have called with questions with no return calls. Now the temp re The number given to buy the vehicle changes. It took over two hours to pick it up. I have called with questions with no return calls. Now the temp registration expires in two days and I have heard nothing. I called. I text. Finally after several calls someone said the plates are here, but you owe another $70. I guess I’m supposed to be a mind reader. I feel like I’m being blackmailed for more money. I will never buy a vehicle here again. My excitement for a new Mercedes has been destroyed. More
by stew494
Employees Worked With
Manager
July 01, 2023
Exceptional experience with Sandy, Keith and Moe. One of the most impressive and memorable car buying processes I have ever had. The team at Mercedes Newton was easy to deal with, always acted wit One of the most impressive and memorable car buying processes I have ever had. The team at Mercedes Newton was easy to deal with, always acted with integrity, and were genuinely amazing. I was able to work out the purchase over text message, including appraising my trade, and I was in and out with an amazing new truck in no time. I cannot imagine an easier or more stress-free buying experience. Lovely people, beautiful store, easy process. If you need a Mercedes (and you do), this is your dealer. More
by MattP
Employees Worked With
Sandra Taylor, Keith DeYoung, Moe Elhamouly
June 07, 2023
I don’t understand this business. You don’t want to treat minorities with respect , yet you want minorities to continue to purchase from your establishment. I have asked you to stop c You don’t want to treat minorities with respect , yet you want minorities to continue to purchase from your establishment. I have asked you to stop calling and sending me emails asking for my business again yet you still do. At this point you are harassing me. I would not nor would I recommend someone to your establishment after you tried to embarrass me then portray yourself as the good guys. I tried to keep this at the lowest level but of course the General Manager Cheryl Eichner couldn’t return phone calls to make things right. I am sorry to those who work with Mr. Keith DeYoung, and Mr.Bill Wall. But as a customer of Mercedes Benz USA I am asking this establishment to stop contacting me. Also to all future customers of this establishment I would go to Mercedes Benz of Morristown as they provide better customer service and respect to everyone and they know what they are doing. More
by Kevin11
Employees Worked With
Keith DeYoung, Bill Wall, Cheryl Eichner
September 15, 2022
About 1-2 months ago I was looking for a used car for my son. Mercedes of Newton had few cars. They showed me two filty cars not even vacuumed and not washed. Everything inside was sticky. Of course their p son. Mercedes of Newton had few cars. They showed me two filty cars not even vacuumed and not washed. Everything inside was sticky. Of course their price was almost like this car was brand new. On top they had major problems mechanical and outside. Sales person said that if I like any of shown cars I should buy quickly and no discounts. Also I could paint car after buying. We left without buying anything. Now my Acura lease is about to end and Mercedes of Newton is sending me flayers about new leases. Why would I want to buy anything from worst dealer I’ve ever been? More
by PeterO
Employees Worked With
Cheryl Eichner
November 30, 2021
Just completed my second lease of a new Mercedes and second time that Kieth and Sandy handled the lease and both times they were wonderful in making it happen so easily. Problem, after taking possession second time that Kieth and Sandy handled the lease and both times they were wonderful in making it happen so easily. Problem, after taking possession I noticed the car car had 350 miles on the odometer and papers in the glove box showing the car had been used at a golf tournament. When I saw this car it was in the showroom and I expected that it was new and not a program car. I called the sales person to ask if they knew the car was used for a few hundred miles and why they did not advise me prior to taking possession, there was an admission that it had been used but offered nothing. Did not expect this from this dealer. More
by donmay824
Employees Worked With
Kieth and Sandy
November 30, 2021
My apologies for a statement that I posted earlier today regarding miles on my new leased Mercedes. There were only a few miles on my new leased car, it was used at a local golf course but not the hundreds regarding miles on my new leased Mercedes. There were only a few miles on my new leased car, it was used at a local golf course but not the hundreds of miles that I mistakenly thought. Sandy and Kieth great to deal with they make everything easy and great to work with. looking forward with this dealership and service for the next 3 years More
by donmay824
Employees Worked With
Sandy and Kieth
October 28, 2021
Keith was great to work with and took care of us from start to finish. Sandy explained the car well and made it an easy transition to operate. Kudos to this team start to finish. Sandy explained the car well and made it an easy transition to operate. Kudos to this team More
by JB
Employees Worked With
Keith and Sandy
