Mercedes-Benz of New Rochelle

I had a very good experience with the dealership, especially with Renee Bianco. She was very pleasant and informative. I have also been impressed with the Service Dept...I had one small issue but i especially with Renee Bianco. She was very pleasant and informative. I have also been impressed with the Service Dept...I had one small issue but it was resolved by the manager and the experience with the Service group has been great ever since. More

Overall, I had an excellent experience with this dealership. My car took a little longer to arrive than we anticipated, but they put me in a loaner car for two days until my car was ready. I also dealership. My car took a little longer to arrive than we anticipated, but they put me in a loaner car for two days until my car was ready. I also felt that the deal I got was a good one. John Ademaj made it clear to me that my business was important to him and he did everything he could to make this a positive experience. I would not hesitate to recommend Mercedes-Benz of Larchmont. More

This is my second car purchase from Mercedes Benz of Larchmont. Having been in the sales industry myself (private planes), I am quite aware of sales industry and I cannot be more impressed with the leve Larchmont. Having been in the sales industry myself (private planes), I am quite aware of sales industry and I cannot be more impressed with the level of customer service at Mercedes Benz of Larchmont. Our sales representative, Emilio Alonso had originally helped me with the purchase of my first Mercedes at the Larchmont dealership - I had a previous Mercedes from another dealership. He is top notch. He is upfront, friendly, courteous, patient and informative. All the characteristics of a great salesman. In addition to Emilio Alonso, I have to note as well that the receptionists do a very fine job and I thought that the financial representative, Michael was a pleasure to deal with as well. This is why I returned to Mercedes Benz of Larchmont and I will do again in the future. More

Had to have one of my tires replaced and dealt with Alexa. She was very helpful with everything I needed and answered all the questions that I had. I was in and out with a new tire and the wait time Alexa. She was very helpful with everything I needed and answered all the questions that I had. I was in and out with a new tire and the wait time was very short, which helped me alot since I had to make it back to work that same day. More

The Larchmont dealership really is superb. We had been looking for a CPO ML 350 - we looked and did our homework and honestly this dealer had a large inventory. The price was great and so was the service. looking for a CPO ML 350 - we looked and did our homework and honestly this dealer had a large inventory. The price was great and so was the service. Sergio, who is a sales representative was really professional.Besides answering a million questions, he was knowledgeable and made this experience great.He sent a video of the car I was interested in and did in fact finance. I have never bought/leased ANY automobile with such ease and most importantly as quickly. I will definitely go back and will recommend my family and friends. Thank You So much. More

Overall experience at Larchmont was exceptional. I felt comfortable with my sales professional and I felt that I could call him with any questions and concerns I had. In addition, he was great at keeping m comfortable with my sales professional and I felt that I could call him with any questions and concerns I had. In addition, he was great at keeping me informed on the arrival of the car and next steps in the process. I felt no pressure in making my decisions which was really important to me since I have had bad experiences in the past. I would definitely recommend this dealership and most definitely ask for Emilio. Thanks for everything Emilio. More

The dealership and my salesperson is focused on meeting the needs of the client. When there is a question about the car, the service department and my salesperson is very quick to respond. I find the hou the needs of the client. When there is a question about the car, the service department and my salesperson is very quick to respond. I find the hours of the dealership good for someone that works and need to occasionally be able to drop a car early or bring the car in on a Saturday. More

My husband and I don't usually like dealing with car dealers, mostly due to the reputation most have for running around potential clients. When the time came for us to sell my SLK280 roadster, we were b dealers, mostly due to the reputation most have for running around potential clients. When the time came for us to sell my SLK280 roadster, we were both dreading having to go into any dealership. However from the minute we started working with Emilio Alonso and Mark Koenig of the Mercedes Larchmont Dealership, it was like night and day. First of all, they didn't beat around the bush or make us feel like they wanted to get the better of us. They gave us a VERY fair deal on my car for a trade-in value, and a great price on a used Mercedes. There was no haggling or unnecessary discussion. We had done our research, and Mark was incredibly upfront with us on cost. The entire time they were both courteous and funny and great to deal with. I always picked up the phone when Emilio called, which said a lot for him - usually I let a lot of calls go to voicemail. They really went OVER and BEYOND to get us into a new car. I would absolutely deal with them again, and would recommend them highly to anyone. I also want to add that when I wanted a couple things fixed (a mark on one of the mats), it was no problem. Emilio took care of it immediately and at no cost to me. Emilio made me feel like a valued client, which I think is one of the great things of working with Mercedes Larchmont. Very positive experience! More