Mercedes-Benz of New Rochelle

As Always Mr Hopper ,Reese and Marie helped me with outstanding work .I never have a doubt in my mind when my ML is at the dealership truly exceptional dealership Thank you to everyone at service outstanding work .I never have a doubt in my mind when my ML is at the dealership truly exceptional dealership Thank you to everyone at service More

Bobby Crosby is incredible. He has to be the nicest and most genuine salesman I have ever met! He was cordial, polite, very customer service oriented - but was quick on his feet and got things done for me most genuine salesman I have ever met! He was cordial, polite, very customer service oriented - but was quick on his feet and got things done for me in a timely fashion. He sold me a certified benz (with some bells and whistles too:-) and exercised extreme patience with me (I can be a bit neurotic when it comes to big purchases). He worked with me for a few weeks to ensure I was completely satisfied with my every need re the vehicle (i came in for another but ended up with the one I REALLY wanted). Bobby demonstrated the highest level of attentiveness, courtesy and responsiveness - and overall, a genuine understanding of human nature. He understood this is a big purchase and regardless of the mercedes brand, he took the time to explain why the car model I purchased was a great opportunity BUT also took the time to give me some space and time for my husband and I to think about it. To be honest, if it weren't for Bobby's genuine understanding and patience (never pushing me), and high level of customer service (responsive, attentive, courteous) he provided us, I wouldn't have stayed with MB of Larchmont. I was prepared to go down the block to a leading competitor. I truly am appreciative of Bobby Crosby's qualitative salesmanship and highly recommend he be the person to go to if you are interested in purchasing a mercedes. You can rest assured he won't blow you any smoke, make you feel cheap or unworthy, and I can guarantee he won't make you feel like you are crazy if you can't decide on a specific exterior color! More

GREAT SERVICE, GREAT PEOPLE... We feel very pleased by GREAT SERVICE, GREAT PEOPLE... We feel very pleased by the service provided by Bobby. We were completly satisfied about term and transaction for R-C GREAT SERVICE, GREAT PEOPLE... We feel very pleased by the service provided by Bobby. We were completly satisfied about term and transaction for R-CLASS. Bobby gave us all the information, what we were looking for. The car we liked was out of our budget, We could not break a deal. We will go back for any future sales with Mercedes Benz Larchmont NY. More

Over the years I have purchased 8 MB vehicles. The purchase experience here was excellent in that I felt they would do exactly what they said and they did exactly that. I would give their new car sa purchase experience here was excellent in that I felt they would do exactly what they said and they did exactly that. I would give their new car sales as a 5 out of 5. I have not yet experienced their service dept as this was my first purchase there, but I expect the service and professionalism to be of equal quality. More

Overall experience was good. I did not give a excellent rating because of the ususal auto dealership pre-purchase price haggle negotiations. The car, a pre-owned C300, although in fine condition, had over rating because of the ususal auto dealership pre-purchase price haggle negotiations. The car, a pre-owned C300, although in fine condition, had over a thousand more miles than I was originally told, delivery was delayed due to a make ready mix up and I need to go back for the manuals, the second key, and floor mats, which were mistakenly not provided at the time of delivery. More

The service, quality and coordination at this dealership was phenomenal. Tom Fatato was my salesman who was very professional, and very in tune to my needs for the vehicle selection. He found the vehicle t was phenomenal. Tom Fatato was my salesman who was very professional, and very in tune to my needs for the vehicle selection. He found the vehicle that I wanted with the options that I was interested in. Tom Fatato was by far the best car salesperson I have ever encountered. He was respectful, patient, and kind. He took the time to answer every single question I had, and to say I had "a lot of questions" would be an understatement. He was also more than willing to show me every car/option I asked to see. He even took the time to demonstrate all of the options, ie: navigation, bluetooth, etc. My favorite part about dealing with Tom, was that I never once felt an ounce of pressure. If he offered me something and I said I did not want it--that was it. No pressure, and he never made me feel guilty about saying, "No". Better yet...no guilty feeling for saying, "YES" to my 2011 Mercedes--for once, I purchased a vehicle with no pressure. If you are looking for a pleasant buying experience, Mercedes-Benz of Larchmont is the way to go. Ask for Tom Fatato--he won't disappoint you. You may even be asking him for a hug instead of a handshake at the end of your transaction, like I did. :) Many thanks again to all who took part in making my experience top notch. You guys rock!” Daniela V, New York More

What brought me into the dealership at first was the prompt and courteous service from Mark Koenig relative to an internet inquiry of a CPO 2008 E350. Mr. Koenig had called me minutes subsequent to the prompt and courteous service from Mark Koenig relative to an internet inquiry of a CPO 2008 E350. Mr. Koenig had called me minutes subsequent to the request just processed through the internet. When I visited the dealership, Mr. Koenig then introduced me to sales associate Bobby Crosby who patiently explained all the options of the vehicle I was interested in test driving. Following the test drive, I returned to the dealership with a trade-in vehicle to which Mr. Koenig diligently inspected. Subsequent to the inspection, Mr. Koenig offered a fair market value for my trade without a hassle. I completed my transaction with Mr. Crosby who was very friendly and accommodating in completing my transaction. I would definitely recommend this dealership to friends and family and certainly return again in the future for my next MB purchase. Keep up the great work gentlemen! More

I can't say enough about this sales person. He was most helpful in assisting us in our choice of vehicle, explaining all the features of the cars we looked at. He was very knowlegable about the cars he se helpful in assisting us in our choice of vehicle, explaining all the features of the cars we looked at. He was very knowlegable about the cars he sells. This seems like a well run dealership and everyone there was more than friendly and helpful. Bobby Crosby is a true asset to the business and we wish him good luck. More

I been dealing with Robert Serrano for the past 8 years and this is my 6th Mercedes Benz that I got from him....it’s simple ..."he is the best when it comes to make the deal happen" I will recommend him ve and this is my 6th Mercedes Benz that I got from him....it’s simple ..."he is the best when it comes to make the deal happen" I will recommend him very highly as he’s professionalism its second to none. I did work with Emilio Alonso who he is a terrific gentleman. I always recommended Robert Serrano (Sales Manager) to friends and family. More

AAA++++++ EXCELLENT DEALERSHIP AND I MUST SAY THAT THE SALES PERSON THAT I HAVE DEALT WITH WAS Bobby Crosby. He has been extremely helpful, just a ANGEL from heaven I must say...I had called him maybe SALES PERSON THAT I HAVE DEALT WITH WAS Bobby Crosby. He has been extremely helpful, just a ANGEL from heaven I must say...I had called him maybe a thousand times and we was always very professional, very helpful and extremely willing to walk the extra mile to make a customer happy. I am very happy with a sale and I wish everyone gets a sales Rep. like BOBBY CROSBY because its very very helpful and very happy at the end of the day and all promises are true and meant as said so a TWO THUMBS UP!!!!!!! AAAAAA+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ More