Mercedes-Benz of New Rochelle

After being contacted on the phone my wife was convinced by the internet phone salesperson Fabio that even though we had 5 lease payments to go and were over miles that Pepe motors could get us out of our l by the internet phone salesperson Fabio that even though we had 5 lease payments to go and were over miles that Pepe motors could get us out of our lease and into a brand new car and keep the payment in our range. We were turned over to George Rudovic and he was very pleasant. I told him we were over miles with 5 payments to go but wanted to get into a new lease with as little money out of pocket as possible. George said he had a car with all the equipment we wanted in a color combination we liked. He worked up a payment and when I asked how much money out of pocket we would be he said tax (about $950 plus lic plate fees of approx $95. I had driven my current leased mercedes and they had my keys and access to the car all the time I was there. I was happy with the "deal" and gave a $500 deposit to hold the car as I had to speak to my wife. I called back 30 minutes later to schedule delivery. No call back for hours. I persisted and George finally got back to me but said he could not commit to a Saturday delivery until he spoke with the mgr and he would call me back by noon the following day. It's now 2pm the following day and when I called the dealer they said George was not in that day. We had faxed our credit app and all relevant papers by 8am in the morning as per George's instructions. Something did not feel right. Finally I asked to speak with the sales mgr and was then told George was on his way in and would call me. When he called me he starts with "sorry the 2012 car we wrote up was actually not in inventory at the time we made our deal but because it was our mistake we'll make you the same deal on a new 2013." Yes just $2800 out of pocket and you pay the overmiles! What!! Why all the extra money out of pocket? Oh, $1000 bank fee that all goes to MB. Really? We had never discussed that. He claims we did but we did not. Also we never discussed the overmiles!! That was the first thing I mentioned. That was why we wanted to terminate our lease early. Then he says let me see what I can do with the bank fee. We can give it to you at cost $795. Huh? I thought it all went to MB? When we did lease a car the next day we found out the bank fee was $595. Caveman car sales tactics! And I told them I had worked as a car salesman years ago (I really did). How they thought this type of bait and switch was going to work I cannot fathom. More

I was extremely happy with the friendly and personalized service I received when picking up my car. Lou was very informative and took his time explaining all the features of the vehicle. service I received when picking up my car. Lou was very informative and took his time explaining all the features of the vehicle. More

Friendly & professional service. Rich was more than willing to stay late and show me all available vehicles that I was interested in. I would definitely recommend him to anyone looking for a Mercedes. willing to stay late and show me all available vehicles that I was interested in. I would definitely recommend him to anyone looking for a Mercedes. More

All of the mentioned employee staff at pepe were very respectfull, kind , helpfull,and very thorough. evryone was very willing to work with us with whatever it took to make us happy to bring home a merce respectfull, kind , helpfull,and very thorough. evryone was very willing to work with us with whatever it took to make us happy to bring home a mercedes. very quick and perfessional. thank you to all you guys. definetly see you soon. we definetly recommend this dealer ship. Thank you , The D'Aleo family. More

I recently purchased a certified pre-owned auto from Bobby Crosby at Pepe Luxury Cars in New Rochelle, NY. From start to finish, Bobby took care of everything for me. He is a superior salesman with grea Bobby Crosby at Pepe Luxury Cars in New Rochelle, NY. From start to finish, Bobby took care of everything for me. He is a superior salesman with great people skills. Bobby real knows how to listen to his clients' needs and respond by delivering the very best. He made the entire sales experience a positive one for me. I know he will provide the same expert service for you! More

I do not recommened Michael Longi as a sales representative. Not only is he terrible at returning phone calls, but he took our deposit for a particular vehicle and sold the vehicle to someone e representative. Not only is he terrible at returning phone calls, but he took our deposit for a particular vehicle and sold the vehicle to someone else. How does that happen? I have no idea but I do NOT recommend him as a sales rep. Once the vehicle had gotten sold he failed to tell us but instead had his manager call us 4 days later to report the news. More

In my search for a pre-owned car I visited several dealerships and found this one to be the most professional in customer service and fair in price offering. I dealt with Emilio Alonso, who was very dealerships and found this one to be the most professional in customer service and fair in price offering. I dealt with Emilio Alonso, who was very patient and took the time to answer all of my questions. ( I had a lot of questions. ) In addition to his knowledge of Mercedes vehicles, he offered insight to assist with comparing purchasing a pre-owned vehicle versus leasing a new one. After changing my mind numerous times, I finally leased a new car. All of the personnel on staff were professional as well. I would definitely recommend family and friends to Emilio and to Pepe's for acquiring a car. In addition, I have serviced my previous car at this dealership and have always received great service. More

I couldn't have imagined a better experience at Pepe Mercedes. I was treated with respect and was explained every detail, every step of the way. I was offered coffee, espresso, and water as soon Mercedes. I was treated with respect and was explained every detail, every step of the way. I was offered coffee, espresso, and water as soon as I was greeted by Katia at the front desk when I walked into Pepe. The staff was accommodating and knowledgeable, and made what can be a nerve wrecking process easy and enjoyable. Specifically, I was very impressed by the fact that when I requested tints on my windows, my car was picked up from my house and completed within 1 day. I am positive that I will be a returning customer, especially due to the excellent service provided by assets to Pepe like Leonardo DiDonna and George Rudovic. Thank you Pepe Mercedes for all your hard work!! Very Truly Yours, Alicia Gallagher More

my experience at pepe luxury cars was different form the other car dealers I went to when looking for the car of my dreams. i say different because at the other dealers i felt as if they were trying to jus other car dealers I went to when looking for the car of my dreams. i say different because at the other dealers i felt as if they were trying to just sell me a car with out going over specifics. I would like to thank Bobby Crosby for being a great and calm individual with me (and my finace)when i went to Pepe. I was unable to get the car i wanted the day i went but he assured me that everything will work out and that i would be leaving with my car the next time i went to pepe. He also called me and kept me up to date on progress of my financing. along with the business manager they were able to get me into my car and it was all a smooth process. I will definitly be returning for my next vehicle purchase at pepe. More

The dealership is extremely impressive; new, clean, spacious, and very comfortable. Then there are the vehicles, what seems to be every make, color and model of Mercedes to choose from. You can see and spacious, and very comfortable. Then there are the vehicles, what seems to be every make, color and model of Mercedes to choose from. You can see and truly experience the vehicle that you are purchasing. The personnel was very friendly and knowledgeable. As a mother of 3, I also found the dealership very family oriented with television, snacks, coloring books, etc... that kept the children occupied while we chose our new vehicle. All in all, a very impressive dealership with very courteous and knowledgeable sales and administrative staff. More