Mercedes-Benz of New Rochelle

Leonardo provided excellent customer service. Extremely knowledgable and very personable.i will continue to come to Pepe larchmont as opposed to Greenwich or whit plains. knowledgable and very personable.i will continue to come to Pepe larchmont as opposed to Greenwich or whit plains. More

This is my third new car with Don Fisher at Pepe Luxury Cars. He gives very good advise and follow-up. In addition, the dealership has very competitive pricing . The service team has been considerate and w Cars. He gives very good advise and follow-up. In addition, the dealership has very competitive pricing . The service team has been considerate and works promptly. I was originally referred to the dealership by Sal Pepe. More

Excellent service!! Everyone was very helpful during my visit and made me feel right at home! I recommend this dealership to everyone interested in a Mercedes! visit and made me feel right at home! I recommend this dealership to everyone interested in a Mercedes! More

The employees at this Mercedes Benz dealership are incredibly polite, efficient and go above and beyond to deliver the best possible consumer experience.Don Fisher has helped me personally, in a situa incredibly polite, efficient and go above and beyond to deliver the best possible consumer experience.Don Fisher has helped me personally, in a situation in which the trunk of my mercedes broke down on the day of my daughter's birthday. I was planning to take my daughter and her friends to Playland, and as you can imagine my daughter was heartbroken. My husband brought the car to the dealership to see if it could be fixed quickly. Of course it was not an easy fix, but Don arranged for me to borrow a car (on such short notice), while my car was being repaired. Needless to say, he saved the day. In this day and age, when its difficult to even get a real person of the phone, and customer service just about everywhere, is absolutely horrible, he went out of his way to make my daughter's 10th birthday wishes come true. Thank you Don! More

We have been purchasing cars from Pepe Luxury Cars with the help of their best salesperson, Don Fisher for 6 years. Don Fisher, without us spelling it out, knows exactly what we want in a car. He takes the help of their best salesperson, Don Fisher for 6 years. Don Fisher, without us spelling it out, knows exactly what we want in a car. He takes care of every detail large and small and makes the purchase seamless. After the purchase, there are always follow up calls by Don to make sure we are completely satisfied. Our expectations when we are car shopping are high, Don Fisher and Pepe's Luxury Cars, always exceeds them. More

Michael was a pleasure to work with. As a shopper, I typically do a lot of research in advance of visiting a dealer and the salespeople often do not take that into account. I look for direct and honest typically do a lot of research in advance of visiting a dealer and the salespeople often do not take that into account. I look for direct and honest answers to save everyone time; they are not always easy to get. Michael was extremely responsive. He understood what I was looking for and got me the proper information without wasting any time. I was looking at a few options and he got me good prices on some and not as good on others. But in all cases he was responsive. I was able to evaluate the opportunities exactly as i would hope to. In addition to all this, Michael was warm, funny and a pleasure to spend time with. I couldn't recommend him more highly. More

Excellent way to do follow up on my interest in a new vehicle. Once I came in, nick introduced me to Michael and since that moment Michael explained me how safe and reliable is Mercedes Benz. I got a gre vehicle. Once I came in, nick introduced me to Michael and since that moment Michael explained me how safe and reliable is Mercedes Benz. I got a great deal. Thanks for everything More

My experience with Lou was fantastic. He went above and beyond in every way to make sure we were overly satisfied customers. Keep up the great work!!! beyond in every way to make sure we were overly satisfied customers. Keep up the great work!!! More

Rene Bianco was very friendly, accommodating, and knowledgeable. Through her determination and her tenacity she succeeded in obtaining the car I wanted (in the color I wanted) which led to my cancell knowledgeable. Through her determination and her tenacity she succeeded in obtaining the car I wanted (in the color I wanted) which led to my cancellation on a vehicle I had a deposit on at another dealership and directly led to my purchase at Pepe’s. In fact, I was to pick up the other car on the same day she called me with news that the Mercedes we discussed was available. I am someone who has always purchased new rather than used and I am loyal to the dealership I buy from for all my servicing needs (even after the 4-5 year coverage period ends and in spite of the constant ribbing from my friends who laugh that I pay “dealership prices” for even an oil change). I write this because I find it bad policy, if not poor taste, to charge a new customer that has just purchased a new car (paid in full) $50 for a tank of gas. Has not been my experience with any other dealership. More

This is my third Mercedes-Benz purchased from this dealer. The experience was amazing from start to finish there were no gimmicks or hassles. The customer service is great from the minute I pulled int dealer. The experience was amazing from start to finish there were no gimmicks or hassles. The customer service is great from the minute I pulled into the drive until the minute I left their lot. Everyone greets and treats you as if you were their only customer. They took their time to answer all my questions and concerns and went out of their way to make sure I was completely satisfied. I highly recommend this dealer to anyone in the premium car market. More