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Mercedes-Benz of New Rochelle

New Rochelle, NY

4.1
643 Reviews

77 East Main Street

New Rochelle, NY

10801

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Showing 643 reviews

March 29, 2013

Hi all, I walked in to the dealership and was treated very nicely by cara at the front desk. Soon after bob lasagne helpede and in know time I left with a new e 350 it was simple. It was gray working wit More

by Carol Ligotino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob lasagne
May 02, 2013 -

Mercedes-Benz of New Rochelle responded

Wow, 22 years of BMW! It can certainly be a scary transition, leaving a brand you are so familiar with, but we are glad that we were able to make it comfortable for you, so that you can take the chance to see if you really are making the right move for you. Sounds like you did, and we hope you are enjoying your E350. Keep in touch with us and let us know how you love the car! Friend on us on Facebook and join our community! https://www.facebook.com/mbnewrochelle

March 26, 2013

I was highly recommended by friends and family to visit Jay for my next lease. He was very patient with me through my consideration of leasing a car with mercedes. He helped a lot with my final decision on More

by Sabrina9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Criss
May 02, 2013 -

Mercedes-Benz of New Rochelle responded

Thanks, Sabrina! Being available for our customers when they need us is something we strive to do on a regular basis. We know how frustrating it is when reaching your car sales person feels harder than getting in touch with the president of the U.S. :-0 We are glad he was there for you, as he should be, and that you are happy with your purchase. Thanks for the review!

March 18, 2013

DO NOT GO HERE. These people are not interested in making a sale or being nice. They spew a bunch of lies...it is like a game for them. Stay away... More

by ishi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
May 02, 2013 -

Mercedes-Benz of New Rochelle responded

We are sorry you feel that way. We find it quite out of character that anyone acted that way, if you read the other reviews, it seems to be quite the opposite experience for others on a regular basis. Things do not always go perfectly in life, however, so we apologize for whatever may have been going on that day that made you feel that your needs were not a priority.

March 17, 2013

My first Mercedes purchase was a great experience! Joe was extremely knowledgable and was detail orientated. He tried to locate a car of our color choice and the dealers who had them would not give them u More

by Itrot10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 25, 2013 -

Mercedes-Benz of New Rochelle responded

Thanks for the review! We are sorry to hear you didn't get your first choice (other dealers can be so difficult!) but we are glad that Joe did absolutely everything he could and that you are happy with your new car. Welcome to the Mercedes-Benz family, it's a wonderful place to be!

March 10, 2013

Lou was exceptional! He went out of his way to find what I was looking for and simplify the process. Experienced, professional, kind, and approachable. More

by Nzeitoun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 15, 2013 -

Mercedes-Benz of New Rochelle responded

Thanks for the review. Lou is a great asset to our team. Glad you had the experience to work with him. If you need help with anything in the future, just visit us.

March 10, 2013

Lou Kojac was professional and knowledgable about the GL 450. He listened to what we were looking for in a new car. Lou kept us informed about our car's estimated arrival time. When the car was ready, Lo More

by cclemens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Clemens
Mar 25, 2013 -

Mercedes-Benz of New Rochelle responded

Congratulations on your new GL450! We are glad that Lou was efficient and kept you in the loop at all times. It ca be frustrating when you have no idea when your vehicle is coming and you feel left out of such a big event in your life. We hope you are enjoying your new car and we look forward to continuing to provide excellent service to you in the future.

March 10, 2013

I was looking for a GL 450 truck .I found one at PEPE, from the time that i walked into the dealership i was treated with respect and like family. During my visit at no time i felt uncomfortable and pre More

by gopaulsammy101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee Bianco
May 15, 2013 -

Mercedes-Benz of New Rochelle responded

Thanks for the wonderful review! Here at Mercedes-Benz of New Rochelle we want our customers to be as comfortable as possible and develope a relationship with our sales professionals. We are delighted to hear you and your family are happy with your GL450! We look forward to working with you again in the future!

February 15, 2013

I truly had a wonderful experience with the dealership. The salesperson that took care of me was Renee Bianco and she was awesome. She was so knowledgeable about the vehicle that I was purchasing. Sergio D More

by Mbenz300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee Bianco, Sergio Derpinski
May 15, 2013 -

Mercedes-Benz of New Rochelle responded

Thanks for the review. Renee and Sergio are great and we are glad you had the chance to work with both of them. We are happy to hear about your terrific experience and look forward to working with you again in the future!

February 14, 2013

Renee was a wealth of information. Her warm personality and consumate professionalism made our experience very special. As a result it is quite likely that we will purchase a car from your dealership in t More

by atilipko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Bianco
May 15, 2013 -

Mercedes-Benz of New Rochelle responded

Thanks for the review. Renee is a great person and a great sales professional. We are happy to hear you had a special experience and are excited to see you back in the future!

February 06, 2013

Had a few issues obtaining a specific E-Class with a few other dealers but Pepe Motors with the help of George Rudovic was able to locate the perfect vehicle within an acceptable time-frame. Love the new ca More

by mjdaidola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Rudovic
May 15, 2013 -

Mercedes-Benz of New Rochelle responded

Thanks for the great review! George is a great sales professional and cares about his customers. We are very happy to hear you love your new car and that you have recommended Pepe to a friend!

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