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Mercedes-Benz of New Rochelle

New Rochelle, NY

4.0
643 Reviews

77 East Main Street

New Rochelle, NY

10801

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Showing 643 reviews

April 11, 2019

Nothing better than Mercedes It is always a pleasure go to Mercedes Benz of NewRochelle all the workers are super polite and cordial the attention is always excellent. Erika Ow More

by Huracan_e
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Baez
Apr 11, 2019 -

Mercedes-Benz of New Rochelle responded

Thanks for the great review! We couldn't be happier to hear that you had a great experience. We appreciate your business and look forward to seeing you again!

April 10, 2019

Great service Our sales associate Jennifer was professional, well versed on the brand and made every effort to meet our request for a car. Pepe Mercedes is run lik More

by Nicole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio Derpinski, Jennifer Magnan
Apr 11, 2019 -

Mercedes-Benz of New Rochelle responded

Thanks for the great review! We are so happy to hear about your experience working with Jennifer. He is a true professional and does everything she can for her customers. Best of luck with your new car! We look forward to seeing you again!

April 04, 2019

My new c-class 300 coupe! Just wanted to share about the great experience at NR merecedes Benz. We were lucky to have a wonderful sales professional, Jennifer Magnan. She was More

by Mrsdp86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Magnan
Apr 09, 2019 -

Mercedes-Benz of New Rochelle responded

Thanks for the great review! We are happy to hear that you had the pleasure of working with Jennifer. She is great and does everything she can for her customers. Best of luck with you C300 coupe! We look forward to seeing you again!

March 29, 2019

New Car Lease Everyone at Mercedes-Benz of New Rochelle worked together to provide for an outstanding experience through every step of the process. James Palmer pro More

by Car82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio Derpinski, James Palmer, Ed Szubzda
Mar 29, 2019 -

Mercedes-Benz of New Rochelle responded

Thanks for the review! We are very happy to hear about your experience working with James, Sergio, and Ed. All three are great and go out of their way for their customers. We wish you the best of luck with your new car and look forward to seeing you again!

March 13, 2019

The manager is not a honest man!! Kevin Stephens was very helpful Mr Sergio helped expose the unhonest manager! I think he’s name is Michaell Longi he made us pay for one month and More

by Ugochi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The manager don’t know whether he’s name is Mike, Sergio Derpinski, Michael Longi, Kevin Stephens
Mar 15, 2019 -

Mercedes-Benz of New Rochelle responded

Mrs. Obediah, I would welcome the chance to review this payment process with you at your earliest convenience. I believe that I can restore your confidence in the process. Thank you also for the kind words regarding Sergio and Kevin. I am available at (914) 275- 4094 or via email, mlivia@mbnewrochelle.com I look forward to hearing from you. Respectfully, Mike Livia General Sales Manager

February 23, 2019

employees Had a very pleasant experience with everyone I came into contact with. Renee was very helpful and knows her stuff. I Highly recommend her and this de More

by Irene varg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee Bianco, Jay Criss
Feb 25, 2019 -

Mercedes-Benz of New Rochelle responded

Irene, thank you for this wonderful review! It is so nice to hear you had a pleasant experience working with Renee and the MB New Rochelle team. Your recommendations are greatly appreciated. We look forward to working with you again!

February 22, 2019

The worst at pepe Went to buy a car, nfcu check in hand they told me I had to wait till my check cleared 15 days before I get my vehicle. They lost that deal. Then go g More

by Newtoys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Aguirre in service department , Mike Telep
Feb 25, 2019 -

Mercedes-Benz of New Rochelle responded

We are sorry you feel that way about your experience! I did want to address your 2 situations in sales and service. For sales, when dealing with NFCU we do have to abide by their list of instructions and we would need that 15 days to make sure all processes are correct for both parties interest before we can release the vehicle. As for your service experience Anthony did facilitate with your selling dealer to get information to submit the claim, but we did have to wait for proper documentation because none was provided upon arrival. In dealing with your Insurance claim we did noticed that the coverage provided did not cover the full extent of the labor but we were happy to good will it for you. Anthony did inform you of the difference in labor coverage because this may come up in later claims no matter which service facility you visit and you may want to discuss your coverage with your selling dealer who provided the insurance. We do welcome the opportunity and are happy to help service your vehicle in the future. Please feel free to contact us for any further details.

February 22, 2019

G63 purchase Pleasure dealing with MB New Rochelle Jay and Shawn are true professionals and a credit to the brand I have purchased several cars from this deale More

by RAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Criss, Bob Lasagne, Shawn Martinez, Ed Szubzda
Feb 25, 2019 -

Mercedes-Benz of New Rochelle responded

Thank you for this amazing review! We are thrilled to hear you had a great experience working with Jay and Shawn. We are very grateful for your business and recommendations. Congratulations on your new G 63! We're glad to have you a part of the MB New Rochelle family. We look forward to serving you for many more years to come!

February 12, 2019

Tire visit Tamzin was a great help and went above and beyond to help me. She was pleasant, patient, and articulate. She was able to process my tire claim very qu More

by Ldeserres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamzin Wasmuth
Feb 21, 2019 -

Mercedes-Benz of New Rochelle responded

Lianna, thank you so much for sharing your experience with MB New Rochelle and Tamzin. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Tamzin and the team will be thrilled to hear your feedback! Thank you again for your business and recommendations. We look forward to working with you again!

February 09, 2019

Great Sales Guy Nathan was very attentive and Avery personable. He spent the time answering our questions, even showed us how to program our favorite music channels. More

by Author
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio Derpinski, Nathan Frost
Feb 21, 2019 -

Mercedes-Benz of New Rochelle responded

Hearing that you had a great experience is the best thing we could hope for! It is so nice to hear that Nathan and Sergio made your experience so wonderful. Your recommendation means a lot to us. Thank you for choosing MB New Rochelle, we wish you many happy miles in your Mercedes-Benz.

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