Mercedes-Benz of New Rochelle

Outstanding Experience From start to finish, my experience dealing with MB of New Rochelle, and in particular with Sergei Bukley was outstanding. Sergei was knowledgeable, p From start to finish, my experience dealing with MB of New Rochelle, and in particular with Sergei Bukley was outstanding. Sergei was knowledgeable, patient, and helpful in every sense. I'd also like to call out Sergio Derpinski in the Finance Department for his patience and helpfulness in completing the paperwork process. If these interactions are indicative of the relationship that I'll have with MB of New Rochell going forward, than I'm very happy with my choice in buying from them. More

Orderly and professional I had a good experience with Mr. Lee because he took his time to listen and track what I was looking for. He made everything possible to fulfill my ex I had a good experience with Mr. Lee because he took his time to listen and track what I was looking for. He made everything possible to fulfill my expectation with the car that I wanted. I really feel satisfy with the service and the accommodation of the sale representives. Thanks for your help. More

Excellence Michael made the lease of my new vehicle and the return of my previous vehicle seamless. He will have my business for years to come. All I know intere Michael made the lease of my new vehicle and the return of my previous vehicle seamless. He will have my business for years to come. All I know interested in a Mercedes will be a client of Michael's. More

Becoming part of the Mercedes-Benz Family My experience with Mercades-Benz of New Rochelle started over the phone with a woman named Sunday, After reading a promotion online for the CLA250, I My experience with Mercades-Benz of New Rochelle started over the phone with a woman named Sunday, After reading a promotion online for the CLA250, I called to inquire about further details of the promotion. I voiced my monthly price range to Sunday and didn't think I would be able to find a vehicle within that price. She told me "my customers don't walk away because of an unfair price" and she kindly asked me to come in and meet with Bob Lasagne, who would do the best to find a vehicle in my price range. When I walked in to Mercades-Benz of New Rochelle, I was greeted by the receptionist who then called Bob Lasagne. I must say the greeting in itself doesn't even compare to other dealerships (FORD, Nissan, Jeep) that I had been to this week, where I felt I was attacked before I even got out of my vehicle. I sat in the comforting lounge area for a minute or two before Bob Lasagne came to greet me. He asked me what my interests and needs were. Bob then directed me to sales representatives Carlos Nazario. Carlos brought me to the show room and showed me the CLA250 and the C-Class. After Carlos clearly saw my love for the 2015 CLA250 he took me for a test drive. He was a gentleman and opened the door for me and explained all the necessary features I needed to be aware of as a driver. Carlos was knowledgeable of the vehicles, understanding of my budget and took the time to price out two different vehicles and packages. He was very accommodating and was nothing but professional from start to finish. While discussing numbers with Carlos, manager Thomas Rudaj came over and introduced himself. He asked " what can I do for you so you leave here satisfied today?" Carlos explained my budget range to Thomas and Thomas said "I'm going to do my best to make that happen for you." Carlos and Thomas went to talk for a few minutes about options for me. When Carlos returned he asked me to take a walk to look at a car he had available for me. Carlos showed me a 2014 CLA250 4-matic all souped up with only 11 miles on it. I felt like I was sitting in the 2015. As we sat in the car he explained what features the car had and then offered me a price that was exactly within my range. I was so relieved that my goal of driving out with a new Mercades Benz was becoming reality. While paper work was being finalized, Carlos offered refreshments to me in the lounge area. As I sat in the lounge area, two different sales representatives, came up to me and congratulated me on my new purchase. Thomas Rudaj came over to me while I waited to make sure I was satisfied with everything Carlos and I had discussed. He genuinely wanted to make sure I was 100% satisfied, in which I was. I soon sat with Jay Criss who took his time to explain to me in detail about different care packages including preferred tire care, key replacement etc... Jay was very friendly and informative. He even showed me pictures of his children, and told me a little about them, which made me fell like I wasn't just there strictly for business, but he was welcoming me into the family. Being able to relate to someone you are doing business with on a personal level, always makes the business experience better. After finalizing all paper work with Jay, Carlos walked me over to my beautiful CLA250 and handed me the keys. We sat in the car and he showed me how to hook my phone up to the bluetooth, how to work navigation and other features. Carlos knew all the ins and out of working the settings and features in the vehicle without hesitation. He drove my car around front for me as he prepared me to take off in my new vehicle. Carlos was truly amazing and I would definitely refer other customers to him. My experience with Mercades-Benz of New Rochelle as a whole was exceptional from start to finish. I can't express how happy I am that I chose Mercades and am now part of the Mercades-Benz family. More

Fantastic We worked with Mr. Michael Longi and Mr. Criss, they were very knowledgeable, helpful and caring people. We leased our first Mercedes-Benz thanks to We worked with Mr. Michael Longi and Mr. Criss, they were very knowledgeable, helpful and caring people. We leased our first Mercedes-Benz thanks to them. We are very happy with our car!. More

Great experience at Mercedes at New Rochelle We got a new lease with Michael Longi, who was excellent. Very knowledgeable, helpful and not pushy. He was much better than other salesmen we have wo We got a new lease with Michael Longi, who was excellent. Very knowledgeable, helpful and not pushy. He was much better than other salesmen we have worked with in past. We will definitely go back to him again! More

Great experience third time in a row This is the third time that we came as customers to Mercedes-Benz of New Rochelle. The first time was at Mercedes-Benz at Larchmont before the dealers This is the third time that we came as customers to Mercedes-Benz of New Rochelle. The first time was at Mercedes-Benz at Larchmont before the dealership moved to the current location. Obviously I keep coming back because of the excellent buying process and service, and excellent cars. This time though, the sales representative Shawn Crosby elevated the experience to a level of outmost professionalism and efficiency. He quickly identified our needs and personalized the process with the options available to us. He managed to give us everything we asked and even more: he found out features that are useful to us and included them to our package. He introduced us to the team including the manager Bob Lasange and financial representative Jay Criss; everybody was helpful and pleasant. Mr. Crosby managed the whole buying process exceptionally quickly and intelligently. More

Wonderful Experience! Buying my new Mercedes was a great experience. Thomas made sure that everything went smoothly and Shawn was a very patient salesman who answered so ma Buying my new Mercedes was a great experience. Thomas made sure that everything went smoothly and Shawn was a very patient salesman who answered so many questions. I highly recommend this dealership as the staff working there are very courteous and professional people. More

Purchasing my first Benz I came from another Mercedes dealership, due to them not having what I really wanted and just not feeling welcomed. Especially after showing me a c I came from another Mercedes dealership, due to them not having what I really wanted and just not feeling welcomed. Especially after showing me a car and then selling it without keeping me posted after me showing interest and more. So I decided to check out another place . I saw the car I was interested in online and met with Shawn Martinez. Now seeing this was my first car after a horrid 4 yrs. Shawn was amazing!!! He took the time to explain, have me Test drive, and got me through in less than 3 days as a first time BENZ Driver This young man is AWESOME!!!! The knowledge, attn to detail , and interpersonal skills he possesses, clearly shows he is right where he belongs and loves what he does. I love my car and service... Thank you... More

A great car buying experience I would highly recommend Carlos Nazario at Mercedes-Benz of New Rochelle. He gave me a great deal on a wonderful car. I could not be happier. I am n I would highly recommend Carlos Nazario at Mercedes-Benz of New Rochelle. He gave me a great deal on a wonderful car. I could not be happier. I am new to the Mercedes-Benz brand, (always been an Audi guy), but my experience with Carlos, and the other employees at MB of New Rochelle was such a positive one, that I have been converted. ....Sorry Audi More