Mercedes-Benz of New Rochelle

Great experience with the purchase of a preowned E350 I have purchased many cars, but this was by far the best experience I have ever had. Chris was the most professional and courtiest car salesman that I I have purchased many cars, but this was by far the best experience I have ever had. Chris was the most professional and courtiest car salesman that I have ever met. He knew exactly what I was looking for and gave me a great price for the car and my trade. This is my third Mercedes and Chris and Sergio the F&I manager, who was also a pleasure to deal with and also really knows his business, made the whole experience pleasurable. I highly recommend New Rochelle Mercedes and Chris Bartolini in Sales and for accessories and warranties Sergio Derpinski in F&I. More

Buying off the Internet was easy. The best expirenece yet! I looked at local dealerships in Minneapolis and could not find the exact build I wanted unless I ordered from the factory so I went Online and found I looked at local dealerships in Minneapolis and could not find the exact build I wanted unless I ordered from the factory so I went Online and found my build at Mercedes Benz of New Rochelle. They were very professional and once Carlos Nazario got my name from the Internet department, he was there to help me make this a great internet experience. I have bought two other Mercedes from local dealerships and always felt that I was not given the best deal. NOT TRUE AT MERCEDES BENZ of NEW ROCHELLE, they were very fair and sold me my Mercedes at a very completive price. On delivery day my wife flew into New York from Minnesota to pick up the Mercedes, Carlos and Kevin had someone pick her up at the airport and bring her to the dealership. I could of had it shipped and Carlos did offer the shipping support needed but my wife wanted to visit the City and her brother in NJ. so it was a win-win for all of us. My wife took delivery of a beautiful ML350 and it was exactly as described by Carlos. Carlos delivered a beautiful Mercedes and made my wife feel as if she was family, She often says "Carlos was such a nice man and she liked him a lot", I laugh because my wife said she wanted to tip him for giving such great service. Carlos enjoys what he does and it shows through his professionalism. So, YES I would recommend Mercedes Benz of New Rochelle, I would recommend buying ONLINE on the INTERNET from Mercedes Benz of New Rochelle, and I would recommend Carlos to help sell you a Mercedes Benz. I know I will be back when I am ready to replace my wife's E350in the next year or two. More

They prioritize making the customer happy I enjoyed my experience at the Mercedes Benz of New Rochelle dealership, I have been a Mercedes Benz owner for 10 years now, I have leased two vehicle I enjoyed my experience at the Mercedes Benz of New Rochelle dealership, I have been a Mercedes Benz owner for 10 years now, I have leased two vehicles from this dealership and I was treated very well. I'm glad that I have such a nice salesman, the finance department was very friendly and gave advice on how to make each experience in purchasing a new vehicle a lot easier. It is with great pleasure to give this dealership a five star rating! More

Great Service All Around Carlos was very helpful to us in selecting the right lease. He worked with us and made sure we were completely satisfied. This is our 3rd lease from Carlos was very helpful to us in selecting the right lease. He worked with us and made sure we were completely satisfied. This is our 3rd lease from New Rochelle Mercedes. Servicing of the cars has always been efficient and a pleasant experience. We highly recommend Carlos and the staff at this dealership. Helen and William O'Reilly More

Buying a CPO We were trading in a C280 and wanted to buy a Certified Pre-Owned Vehicle, the E350. Our salesman, Don Lee, proved to be professional, friendly, cour We were trading in a C280 and wanted to buy a Certified Pre-Owned Vehicle, the E350. Our salesman, Don Lee, proved to be professional, friendly, courteous and above all, knowledgeable. He worked with us, answering all our questions and anticipating ones that we hadn't even thought about when purchasing the CPO. I would definitely recommend this dealership, Mercedes Benz of New Rochelle, and in particular Don Lee. We, also dealt with Sergio Derpinski, in Finance. Another, individual who was helpful and knowledgeable. In the past, when we've bought new cars, it was less than rewarding, dealing with those sales people. Our interaction with Don Lee, was totally different. It was a pleasant and rewarding experience. More

"Christian DePalma" Exceptional Experience ! Christian DePalma, was such a major help to me when I purchased my new car , He sat with me on his "LUNCH BREAK" and went over all of the features on Christian DePalma, was such a major help to me when I purchased my new car , He sat with me on his "LUNCH BREAK" and went over all of the features on my new car. His patience and professionalism was greatly appreciated. I will recommend him to everyone. Thanks , Kandie More

Leasing new Mercedes My experience with Don Lee was awesome. He was knowledgeable in all aspects of the vehicle itself. Very friendly. Will definitely recommend him to my My experience with Don Lee was awesome. He was knowledgeable in all aspects of the vehicle itself. Very friendly. Will definitely recommend him to my friends. Thank you Don. Very excited about my new vehicle . More

Had a bad lease-end experience, but management made it right We took our 2012 C-Class in for a lease-end pre-inspection and had a bad experience with one of their sales people (who I will not mention by name). We took our 2012 C-Class in for a lease-end pre-inspection and had a bad experience with one of their sales people (who I will not mention by name). He didn't properly do the inspection, assured me I wouldn't have to pay anything for the wear-and-tear, and gave me no pre-inspection report or similar paperwork that I expected. He was keen to sell me a new 2015 C-Series lease, but the pricing he gave was above our budget and he could not offer a better price without reducing equipment level. When I subsequently informed him I would be getting a car from a different manufacturer, he then told me we would be charged for damage and exaggerated the extent of wear-and-tear. My wife called the general manager, Kevin Deutsch, to complain about the experience. He was very apologetic and arranged for us to come in to return the vehicle. I spoke with Tommy Rudaj, the Sales Manager, who earned back my trust and worked with me to come up with lease terms that worked for us. The lease return, new vehicle selection and delivery were facilitated by Carlos Nazario. Financing paperwork was done by Sergio. Sergio was a bit backed up on the day we were there and we had to wait around a long time, but he was thorough and made everything clear. The 2015 C-Class is an awesome car - a massive improvement over the 2012 - and after my initial bad experience the management of the firm really made things right. Carlos and Tommy provided exemplary service. More

Many Thanks from M. Alaimo This is the second car i have leased from MB New Rochelle and i couldnt be happier with the service i received and the professionalism from my salesma This is the second car i have leased from MB New Rochelle and i couldnt be happier with the service i received and the professionalism from my salesman Carlos Nazario along with Jay Criss and Thomas Rudaj. Mr. Nazario was great to deal with because he treated me like a person and not just someone trying to make a sale. Mr. Criss was very patient with me when it came to filling out all of the paperwork which can very very stressful. he went through every page thoroughly and i never felt rushed to just sign my life away. I will definitely be back and look forward to dealing with Carlos and his team again. More

MB of New Rochelle is Awesome!! I had a great experience while purchasing my car. Shawn made my hubby and I feel like family. He was so kind,down to earth and he didn't push me into I had a great experience while purchasing my car. Shawn made my hubby and I feel like family. He was so kind,down to earth and he didn't push me into anything I didn't want. The first day I went there I brought my 4 year old son, while we were discussing cars my son was being fussy bc he was tired and Shawn went to get him some snacks and water, right there I knew he was a great guy and I was at the right place to purchase a vechile. I been to other dealerships before purchasing my C300, which I loveeee!!!! And because the sales Reps were so pushy and not listening to what I want I left. MB makes you feel like family right when you walk into the door. Also, Sergio who works in Finance was also down to earth and was not being pushy at all. Shawn and Sergio were great guys and because of them I would come back again and purchase another vehicle or highly recommend it to my family and friends. If you go to MB of New Rochelle ask for them there awsome guys!! More