Mercedes-Benz of New Rochelle

Customer service is excellent I've been a loyal customer with Mercedes since 2005 and have no complaints . The staff there is great .I just renewed my lease and the process was fai I've been a loyal customer with Mercedes since 2005 and have no complaints . The staff there is great .I just renewed my lease and the process was fairly simple. I am very satisfied with my purchased. More

Does not get any easier This is our third vehicle with MB of NR. Before our lease was up Don Fisher was on the phone with us working out the details of the next car. We did n This is our third vehicle with MB of NR. Before our lease was up Don Fisher was on the phone with us working out the details of the next car. We did not come to the dealership until the day we picked it up. They cannot make getting a car any easier. And once again, Don was the consummate pro and got it all right. More

Alex Q at Mercedes of New Rochelle I would recommend Alex Q to anyone looking to buy a Mercedes Benz. He was very patient with me. I came to see the car a few times by myself and with d I would recommend Alex Q to anyone looking to buy a Mercedes Benz. He was very patient with me. I came to see the car a few times by myself and with different family members before making my final decision and each time he helped me even if it meant staying at work late until I got there. When I came to pick up the car he waited for me even though I had to work late and it was past closing time. He was very professional and I thank him very much. More

Excellent Service from the moment I stepped in the door. The service I received from the staff at Mercedes-Benz of New Rochelle was phenomenal. From the moment my father and I walked into the dealership and The service I received from the staff at Mercedes-Benz of New Rochelle was phenomenal. From the moment my father and I walked into the dealership and casually looked at the models on display in the showroom, Alex Quinteros approached us to assist me in getting the exact car I wanted-Before I even knew it, myself! I was thinking long and hard between both the redesigned C-Class and E-Class, and Alex went in great length and detail in not only describing the benefits of each model, but also showing me many different types in person as well going on test drives. Due to my tight schedule and that a luxury-style sedan (which I had my heart set on) wasn't there on that exact day, I had to put a brief hold onto completing the search and purchase. Alex was completely understanding to that regard, and at no point made it seem like it was a process which needed to be rushed. That made me truly happy and appreciative to see; Alex was very patient, friendly, and really took an interest in assisting me in finding the car that we would know I could truly call my own. At no point in dealing with Alex did I feel that I was being hurried into completing a transaction, nor was I ever feeling pressured into purchasing a model that I didn't really fall in love with. A few days later, my father had some free time to walk around and see if any new cars had come onto the lot, and he found the one I was looking for. The next day I made sure to take off so that I could come in and see it myself; Once I did, I knew it was exactly what I was looking for and with Alex completed the process. I am extremely happy with the C300 I bought, and above all else, the exceptional service provided to me during the whole process. Alex was an absolute pleasure to deal with, and I was also very happy dealing with Jay Criss in purchasing an extended warranty for the car. Overall, it was a phenomenal experience and I would recommend anyone searching for a Mercedes-Benz to go to New Rochelle without a second thought. More

ALEX QUINONES Job well done. Happy customer.Will definitely purchase from him again.Alex Q has shown us patience,professionalism and courtesy.Love the ride GLE 350 Job well done. Happy customer.Will definitely purchase from him again.Alex Q has shown us patience,professionalism and courtesy.Love the ride GLE 350 More

Great Experience ! Michael Longi again provided me with a great MB New Rochelle customer service experience. Follow up and guidance on the purchase were on point and tim Michael Longi again provided me with a great MB New Rochelle customer service experience. Follow up and guidance on the purchase were on point and timely. Thanks again! More

SUCCESS Tom showed great leadership and pointed me in the right direction so that I was a happy customer. He set me up with Don and Don took it from there. Tom showed great leadership and pointed me in the right direction so that I was a happy customer. He set me up with Don and Don took it from there. I had an issue and Don took care of me big time. I was so happy when I left that I can't wait to get a new car when my lease is up again. Sergio was very helpful and answered all of my questions. I went with the new American Express card after he explained the benefits in full detail. In service Phil was honest and a great help. More

My sales person, Alex Quinteros, was stellar Alex Quinteros was a true professional. Patient, attentive, helpful and professional. He helped me find the right car (SUV) for our family, locate a Alex Quinteros was a true professional. Patient, attentive, helpful and professional. He helped me find the right car (SUV) for our family, locate a great color combo and features for the GL and helped me save some money with my insurance and financing (via USAA). It was a pleasure to work with him as he really was a true partner. He made the experience easy. I have never had a seller seem to be pulling for me like Alex. More

A non stressful memorable experience I unfortunately had a Merceds CLA that required service more than 6 times for the same problem. I requested that I be released from my lease or m I unfortunately had a Merceds CLA that required service more than 6 times for the same problem. I requested that I be released from my lease or my car,be replaced since I felt I had a a lemon , but was unsuccessful until Tony Pinho helped me. He advocated for me and convinced Mercedes to help me. Tony spoke to sales and arranged for me to come in and work with Jason and Alex to get me a car that would make me happy. I need to tell you that they went above and beyond to make sure that the car suited my needs and yet was not out of the range I wanted to spend. They both had so much patience with me and never got annoyed even though I was a little unsure of what I really wanted. After an in person encounter with them and countless phone calls I finally decided on a GLK. A few days later I came to pick up my car and the experience was amazing. Alex literally walked me through every option in the car, helped install my granddaughters car seat and removed my belonging from my old car and put them in the new car. I not only was satisfied that I was able to get a new car, I ended up having a great experience with a sales team that made me feel like a friend not just like a commission.. I would highly reccommend the staff I worked with and the New Rochelle Mercedes dealership to anyone interested in a Mercedes. More

Just wonderful!!! Mercedes Benz of New Rochelle was just wonderful. From the moment I walked in to the moment I left, I felt very important. Their customer service was Mercedes Benz of New Rochelle was just wonderful. From the moment I walked in to the moment I left, I felt very important. Their customer service was marvelous. Renee Bianco, my sales rep was great. She was very knowledgable and gave me her undivided attention. Thank you Renee!!! More