Mercedes-Benz of New Rochelle

This dealership gives you the run around , don’t give you straight answers , it was a red flag when a employee told me to report my damages to insurance with out knowing a problem this dealership overcharge straight answers , it was a red flag when a employee told me to report my damages to insurance with out knowing a problem this dealership overcharge customers for labor hours , my car has been there 2 weeks and no one can give me what’s wrong with my car , no diagnostic test nothin just no one’s has looked at your car , it’s horrible service one employee told me “ if your in a rush the just come and tow your car out “ which is bad customer service it’s been 2 weeks and nothin i thought buying a luxury car you would get some type of service good customer service More

SCAM!! Stay away from this place. I have purchased at least 4 Mercedes vehicles from other dealerships and I never had any issues. They lied to us and they were very unprofessional!!!!!!If I could give t least 4 Mercedes vehicles from other dealerships and I never had any issues. They lied to us and they were very unprofessional!!!!!!If I could give this dealership a 0 I would! Go anywhere else but here. My experience was so bad that I actually called up customer service at MB USA!!!!! More

Brought my 2003 Mercedes Benz in for a recall on braking system Frank Trotta was very professional had my car fixed the next day good service system Frank Trotta was very professional had my car fixed the next day good service More

Over the course of my recent car-buying experience, Heath was the best associate I worked with across 10+ dealerships spanning 4 brands. was the best associate I worked with across 10+ dealerships spanning 4 brands. More

***Update***I am pleased to report that after posting my ***Update*** I am pleased to report that after posting my initial review, the supervisor for the Service Manager contacted me. MB of New Rochelle re ***Update*** I am pleased to report that after posting my initial review, the supervisor for the Service Manager contacted me. MB of New Rochelle reimbursed me for the cost of the wipers and rotors. I want to extend my appreciation to the management team for making the decision to reimburse me over $900. Initially I had such a great experience purchasing my vehicle but in just 10 days it has turned sour. I purchased a cute little CPO, red GLA 250 from MB of New Rochelle and I noticed on the test drive that there was a pulsing sensation when I applied the brakes. Upon returning to the dealership, I was told that the service team would finish the inspection of the vehicle, send the vehicle through the auto spa and I would be on my way. My sales person even shared with me that this dealership prides itself on operating with integrity and puts a lot of money into their vehicles to ensure they are in excellent condition. Over the next couple of days of driving the vehicle, I noticed the pulsing sensation again. I made an appt with the MB of Annapolis dealership for my State Inspection and since a CPO inspection was completed on this vehicle I never imagined that I would be told that my vehicle needed an alignment, wiper blades and front rotors all to the tune of over $1,200!!! My car failed the Maryland State Inspection just 10 days after purchasing from MB of New Rochelle! I fully expected for the dealership to let me know that something was missed in their CPO inspection and that the additional repairs would be taken care of. After speaking with the service manager at MB New Rochelle, I was told that every state inspection is different and as long as there is a certain "thickness" on the rotors and/or brakes, that there was nothing they could do. One of the other advisors offered to mail me a pair of wiper blades. To say that I am disappointed, is an understatement. Unfortunately, it leaves me wondering, what else did they not tell me? For a dealership who prides itself on integrity, replacing rotors 10 days after purchase doesn't seem integral. More