Mercedes-Benz of New Rochelle

Sonny goes the extra mile I just purchased my fourth Mercedes from Sonny Narula at MB of New Rochelle, and I have to say that over many years of owning cars I have never worked I just purchased my fourth Mercedes from Sonny Narula at MB of New Rochelle, and I have to say that over many years of owning cars I have never worked with a better dealer. I originally approached Sonny having never owned a Mercedes before. I was attracted by their reputation for service, and I have not been disappointed. Sonny understood my preferences and how I like to do business, and has worked tirelessly to insure that I am happy not only with the cars, but also with the process and the ownership experience. The dealership staff is also great (for example, I once drove in with a tire that was in the going flat just before they closed for the day, and they stayed open for me, pulled up my profile from the system, got me a loaner car immediately, and fixed the tire (warranty so no charge) So full marks for this dealership, especially Sonny. More

Amazing experience, Sonny Narula is the best! I leased a 2017 C-300 from MB of New Rochelle a few days ago. The whole experience from the initial phone call to Sonny to the day I picked up the car I leased a 2017 C-300 from MB of New Rochelle a few days ago. The whole experience from the initial phone call to Sonny to the day I picked up the car 2 days later was exceptional. Sonny didn't pressure me into anything, he just gave me the facts on the phone and allowed me to make an educated decision. He's a class act and someone that I will now continue to lease/buy cars from. Christian DePalma went over all the features of the car and was very knowledgeable and professional. I had a question after I left the dealership and emailed Christian, he wrote me back in 20 minutes with the answer, now that's service! Overall experience: A+++ More

Great hardworking people who are trying their best to please I have purchased over 20 personal cars in my life and this was not my first. Therefore, I appreciate how well the process is coordinated among the va I have purchased over 20 personal cars in my life and this was not my first. Therefore, I appreciate how well the process is coordinated among the various individuals you must interact with. My salesman was Dave Shaw, really good guy who made me feel comfortable throughout the process (let's face it, there is a bit of a process, but those who make it easy are appreciated.) Bob Binette the used car Sales Manager is a star: straight-shooter and more than accommodating. The rest of the team worked really well together: Mike Longi , Sergio Derpinski , Christian dePalma. I was happy with the outcome. More

A Service Required Well, one year later our C-300 was needing a NY State Inspection and an "A" Service. The MB Team at New Rochelle was fabulous. Michelle made the initi Well, one year later our C-300 was needing a NY State Inspection and an "A" Service. The MB Team at New Rochelle was fabulous. Michelle made the initial call and set up a service for a time while I waited for the service. The sales manager, Chris Battaglia approved the visit and Anthony Angarano made it happen. When I got there at 10:55 AM for an 11 o'clock visit, I rode into the warm vehicle reception area and was promptly greeted. Anthony took me to his desk, wrote it up and told me Renee Bianco was in and would love to see me. I visited Renee; spoke about our car experience; had some coffee; thanked Chris for straightening out my service report. And at 12:10, my car was finished; inspected; washed and vacuumed. Yes, MB is expensive for service but sometimes you get what you pay for. More

sales experience with Shawn Martinez Throughout my many experiences purchasing vehicles, Shawn has been the most kind, sincere and helpful person i've ever dealth with. He has assisted no Throughout my many experiences purchasing vehicles, Shawn has been the most kind, sincere and helpful person i've ever dealth with. He has assisted not only myself, but my family as well. There is no one we would rather do business with other than Shawn Martinez. He provided such exceptional work and i hope he gets a raise or promotion for the diligence and proficency he has always provided us. Truly the definition of a professional. I hope management is aware of the huge asset they have for the business when people like him are there to deliver such fantastic service to their customers and that they need more people like him. More

White Glove Treatment If you are in the market for a Benz, MB of New Rochelle should be on your list of dealers to visit. You won't need to go anywhere else. If you are in the market for a Benz, MB of New Rochelle should be on your list of dealers to visit. You won't need to go anywhere else. More

Professional people A pleasure dealing with this dealer ship and shawn Martinez. This is my second mercedes and a pleasure having a great sales person as mr Martinez. . A pleasure dealing with this dealer ship and shawn Martinez. This is my second mercedes and a pleasure having a great sales person as mr Martinez. . More

Best Sales Team Alex Nikaj was our salesman, Alex took care of every detail involved with our new car, he is a very professional and knowledgeable sales person. Thank Alex Nikaj was our salesman, Alex took care of every detail involved with our new car, he is a very professional and knowledgeable sales person. Thanks Alex you are the Best! That is why this is our 3rd car from Mercedes of New Rochelle More

No customer loyalty Second time around with this company has been dreadful. Made appointments to meet and Shawn Martinez left me hanging each time. Not even so much as as Second time around with this company has been dreadful. Made appointments to meet and Shawn Martinez left me hanging each time. Not even so much as asking the front desk to excuse him or reschedule. Total waste of time and inexcusable. 0 professionalism! Spend your money elsewhere. GM finally reached out 2 days later. 2 days to late for me. More

Absolutely HORRIBLE service I have gone to this dealership on 2 separate occasions - making APPOINTMENTS on top of that, and yet I waited for 45 minutes both times. Customer se I have gone to this dealership on 2 separate occasions - making APPOINTMENTS on top of that, and yet I waited for 45 minutes both times. Customer service is lacking big time & very unprofessional on all levels. The front desk girls were friendly, but no help, seemed my father & I were just a bother to them. When I asked to speak to a manager - no one came and no one even answers their desk phone. The salesman we were supposed to meet with knew we were coming & didn't even bother to show his face to tell us he would be with us shortly. He is greedy & took other customers even though he knew we were coming .... If you would like to buy a Benz just do yourself a favor and go to another dealership in the area. Not willing to give my money to a greedy salesman for him to make commission off me and my father. He missed out on 2 cars & so did this dealership. SKIP THIS DEALERSHIP & GO TO ANOTHER ONE!!! More