Mercedes-Benz of New Rochelle

Car service One of the most important things we do when speak with others is to really listen. Sometimes when we go to the experts; they believe they have the ans One of the most important things we do when speak with others is to really listen. Sometimes when we go to the experts; they believe they have the answers before we even finish describing our issue. Today the service manager really did listen to what I had to say(the exact issue is not even relevant) and sent me home pleased because an underlying issue has been resolved to my satisfaction. Great job Mercedes-Benz of New Rochelle. This kind of attention to detail and great customer service keeps me coming to this dealership when a problem arises. More

Repair of wind-shield. George was excellent he gave me deferent ways to get my wind shield repaired which end up costing me less money.Very please with work. George was excellent he gave me deferent ways to get my wind shield repaired which end up costing me less money.Very please with work. More

Service Great Service. Friendly Knowledgeable Staff. Convenient Location. Clean customer service waiting area. Always greeted with a warm welcome. Will conti Great Service. Friendly Knowledgeable Staff. Convenient Location. Clean customer service waiting area. Always greeted with a warm welcome. Will continue to use them as my primary ME/BE service provider. More

flat tire best dealership , took my car with no appointment they took care of me right away.they checked the entire car and found more tires damaged so they rep best dealership , took my car with no appointment they took care of me right away.they checked the entire car and found more tires damaged so they replace them all . More

Buying my C43 at New Rochelle Alex was awesome. He went the extra mile to get the car I wanted. Service was superb. I would rely on him for my future purchases. Alex was awesome. He went the extra mile to get the car I wanted. Service was superb. I would rely on him for my future purchases. More

Great and excellentl service!! I really needed a few lights fixed plus wanted to order a new key. Peter was great to ensure all was done Thoroughly completed and he truly provided I really needed a few lights fixed plus wanted to order a new key. Peter was great to ensure all was done Thoroughly completed and he truly provided Excellent service. More

My tire warning lights Called for emergency appointment and was able to get one. Asked for a loaner. None was available but after further phone calls I got one! Called for emergency appointment and was able to get one. Asked for a loaner. None was available but after further phone calls I got one! More

Fast appointment and service This location had an appointment for me to go there on the next day compared to other dealers that take almost a week or so. Prompt service and I was This location had an appointment for me to go there on the next day compared to other dealers that take almost a week or so. Prompt service and I was updated throughout the time I was there. Lounge seating with complete coffee shop. Thank you! More

Service Very fast, available for the next day or two, not in 2 weeks, definitely will recommend them and will go there again with no hesitation Very fast, available for the next day or two, not in 2 weeks, definitely will recommend them and will go there again with no hesitation More

Never returning to this dealership (theivelership) Customer rep hangs up da phone on you. Trouble to get a loaner. And when they do give it, they wanna charge u for flat tires that has been used by man Customer rep hangs up da phone on you. Trouble to get a loaner. And when they do give it, they wanna charge u for flat tires that has been used by many customers and want to charge u a bill when they go flat when the car is being driven by multiple people. They a bunch of crooks. I will never set foot in this dealership. Poor customer service. They don’t care bout the customer but what funds u could put in their pockets. BMW never treated me like this. After today going to a bmw dealership and trade in this piece of xxxx for a 5series. I’m appalled by the way the manager deals wit its customer More