Mercedes Benz of New Orleans - Service Center

I am on my second vehicle from this dealership. Vehicles are good, but awful customer service. On multiple occaisons, Advisor Robert Taylor was unhelpful, unresponsive, and didn't do what he said he was goi are good, but awful customer service. On multiple occaisons, Advisor Robert Taylor was unhelpful, unresponsive, and didn't do what he said he was going to do. After going to the Service Manager, Richard Freidrichs, to request a new advisor, Richard said he would get me one, but that didn't happen. He then said he would handle my warranty issues himself. Well that didn't happen either. When I asked why they were not handling my warranty issue timely, he then lied to me. When I told him he was incorrect in what he told me about my service appointments and parts he ordered, he made excuses and lied about it again. He tried to blame someone else, and I told him can't do that, he needs to look in the mirror, as he was the one who made the promises to me. Probably my last MB and only because of the service department. More

I just want to say Scotty Hutton you’re a great person thanks for all the help you provide your kindness so thanks very much. God bless your family. Jason white thanks for all the help you provide your kindness so thanks very much. God bless your family. Jason white More

Although repairing a vehicle can be drudgery, buying parts from Greg is a pleasure. He is always professional, courteous and friendly. If the needed items are in stock, I am in and out in the blink of a parts from Greg is a pleasure. He is always professional, courteous and friendly. If the needed items are in stock, I am in and out in the blink of an eye; if parts need to be ordered, I can rest assured that Greg will call me the moment that they arrive. Greg, keep up the great service! More

I brought my 2005 Mercedes S500 into the dealership in June 2020 for a diagnostic test to determine why my battery was draining overnight and why my brake lights stay on. My car is in the middle of a majo June 2020 for a diagnostic test to determine why my battery was draining overnight and why my brake lights stay on. My car is in the middle of a major restoration, and at the time didn't have a front bumper. It looked like an owner neglected car, and by God that's the way the Mercedes team treated it. They left my car sit outside for three months, allegedly awaiting a part for a repair I approved, but without disconnecting the battery even after I told them the battery would drain. This completely damaged my battery, and I had to replace it. The repair was never done, and when I got my car back there was damage that wasn't there when I dropped it off. They fixed one of the issues, but refused to even look at the damage their tech did to my dash board. Today I went in and talked to the service manager who apparently thought he was talking to a lazy, free loading, Black SOB, with no automobile repair experience. Stereotyping at it's best. He told me that they never touched the dashboard, and I could've proved him wrong on the spot, but he had no interest in showing accountability. They obviously have a dishonest mechanic, otherwise he would've reported the damage when it was done. I offered to pay for and provide them with a polygraph test to prove that these damages weren't existing when they got my car. The service manager declined my offer. It's obvious that he is protecting this dishonest employee at my expense. He ended the meeting by telling me they weren't going to repair the damage they inflicted. And although the cost to repair my dashboard is under $500, they have not heard the last of me! Word to the wise. These folks don't have the personnel nor the expertise necessary to repair older model Benzes, and that was summarized to me by my service consultant. The nightmares you've heard about dealerships are true! More

Scotty was a joy to work with, he was efficient, friendly, and kept me abreast of all current and future issues I may be dealing with while my car was with him in the service center. My car was in a friendly, and kept me abreast of all current and future issues I may be dealing with while my car was with him in the service center. My car was in an out in less then a day and came back to me in better shape then when I left it! I will refer Scotty to everyone I know! Scotty is my go-to guy from now on! More

Terrible Service for Smart car My grandparents bought a Smart car from here and we have had a terrible time with their service department. In December of 2018, Susan Williams (the My grandparents bought a Smart car from here and we have had a terrible time with their service department. In December of 2018, Susan Williams (the Smart brand manager at the time) and Ric Bennett (parts manager) told us we could come get snow tires put on the Smart car. We planned it far ahead in advance with them, but then after we drove 1.5 hours to get there and waited a couple of hours for them to realize their mistake, they informed us that they had the wrong tires and what they ordered for us didn't fit our car. They couldn't even find the correct tire size and recommended having the tires changed in New York at a different Mercedes-Benz location since I was going to be driving the car up that way. A good portion of our day was wasted on this, but oh well, mistakes happen. A few months later, however, the car needed maintenance so I emailed Ric Bennett to ask if the car was on a maintenance plan with them. He replied "there is no record of any maintenance plans", so I had some minor work done at a private shop that cost me about $600. Fast forward to a few days ago, the car needs some more minor work done. I go through some old paperwork and find that my grandparents paid $2,600 for a "service contract". I emailed Susan to ask what this cost was for since Ric had already told me the vehicle wasn't on any plan, but Susan tells me that the vehicle is in fact on an extended warranty plan. Not only that, but the car is still under factory warranty. This is great news, except the previous work that I paid $600 for (at a private shop after I was told by Ric that the car had no maintenance plan) means that the warranty is now invalidated and Mercedes-Benz won't work on the car under warranty. I asked Susan if an exception could be made since they were the reason I brought the car to a private shop after they wrongfully told me the car was on no plan, but she denied my request. Some of the blame falls on my shoulders for not being aware of what my grandparents purchased when they bought the car, but I thought I could trust the Mercedes-Benz employee when he told me that the car had no maintenance plan. The service department has failed me twice now, can't be trusted to provide reliable information, and is not able to correct their mistakes. Susan has been prompt and helpful, but if Ric Bennett is still an employee here, I highly recommend requesting anyone but him. I've seen that Mercedes-Benz reads their reviews here, so if they read it, the car is under Jean Harrison's name. I am happy to provide more information if this is something that can be resolved. More

Sue Williams is the absolute best! We have leased 2 different Smart Cars over the past 6 years. One of the absolute best parts of this experience has been working with Sue Williams for We have leased 2 different Smart Cars over the past 6 years. One of the absolute best parts of this experience has been working with Sue Williams for our annual maintenance and other service-related concerns. Sue is friendly, professional and efficient, and she goes above and beyond to make sure that we are satisfied with each visit. We absolutely and without reservation recommend her! More

Worst Experience Had my vehicle taken to the dealership to have the starter replaced. Before picking it up was informed that the tow cover broke when they were puttin Had my vehicle taken to the dealership to have the starter replaced. Before picking it up was informed that the tow cover broke when they were putting it back in and I was asked if I wanted it replaced for $90. I was told that they would order it get it painted and would be called when it was in. Upon leaving the dealership I heard an unusual noise coming from the front of the car and notified my service consultant. I asked if it was due to the missing tow cover. I received no response. My mistake was assuming that the noise was due to the tow cover being missing. I never heard back from my service consultant regarding the tow cover coming in and called about it. It took two days before he called me back. Either they forgot to order the part or lost it. I once again asked about the odd noise and was then offered a loaner while they looked it over & installed the tow cover. I should have know something was up. The next day I got a quote of almost $4000 of work and told that it was unrelated to the work they did. I asked to pick up my vehicle and amazingly the unusual noise was gone! After bringing the vehicle to another trusted mechanic I was told that the CV Axle was bad and there was no reason that one axle should look like that. The suspicion was that something under the hood was not reattached correctly when previously worked on and that noise was that unsecured part hitting the axle to cause the damage. Better yet the coolant cap was clearly leaking and the intake box for the a/c was disintegrating and no one seemed to notice that during the vehicle inspection that was supposedly occurred as per the paperwork given to me by the dealership when I picked up my vehicle. The trusted mechanic was able to fix the axle, replace the coolant cap & a/c intake box for $1800. How could anyone trust this service department that over charges , causes more damage and neglects to identify problems before they cost the owner more money in repairs? More

Heather Melacon is a 5 Star manager She is a top Heather Melacon is a 5 Star manager She is a top professional in her field; in addition she is very customer friendly, going out of her way to do th Heather Melacon is a 5 Star manager She is a top professional in her field; in addition she is very customer friendly, going out of her way to do the little personal attention that sets her apart at the highest level. I would continue to bring my business to your shop as long as she is there. A really world-class employee. More

I’ve worked with Heather for years. In fact I moved my bodywork business to MBOFNO because she moved there. On this past visit, she went out of her way to help me. Thanks bodywork business to MBOFNO because she moved there. On this past visit, she went out of her way to help me. Thanks More