Mercedes Benz of New Orleans - Service Center

Positive experience Great dealership with superior sales and service departments. Staff is always very courteous and helpful. The waiting room area is comfortable caters Great dealership with superior sales and service departments. Staff is always very courteous and helpful. The waiting room area is comfortable caters a variety of refreshments and snacks. More

The Worst Service Manager I have Ever Encountered Pete Daigle has to be the worst Service I have ever encountered at Mercedes Benz New Orleans. Never deal with this guy he knows absolutely nothing an Pete Daigle has to be the worst Service I have ever encountered at Mercedes Benz New Orleans. Never deal with this guy he knows absolutely nothing and with show you no professional courtesy what so ever. If he is you only choice as a service person for your vehicle, I would recommend asking for the General Manager or taking your car elsewhere. If it wasnt for my Service Advisor Nicholas Mena and the General Manager Mr Stuber I would never in life have a vehicle service here. For a B1 Brake Solenoid Fault on my 722.9 transmission they wanted me to spend 6,000.00 on a new transmission. I personally corrected the fault code by replacing the transmission conductor plate. Once I replaced it my vehicle transmission just needed to be programmed. After they programmed my transmission they were getting a 0894 fault code and told me now the vehicle wouldnt move but it was moving when I sent it there. Now they want me again to spend over $6,000.00 for a transmission due to a transmission slip fault. Never check for metal in the pan, never got a clutch error, never got an hydralic pump fault but claim I need a new transmission More

Best of the Best This dealership has been my vehicles’ home for over 20 years. The service is extraordinary & will always be there. Several people come to mind as This dealership has been my vehicles’ home for over 20 years. The service is extraordinary & will always be there. Several people come to mind as outstanding indivuduals & Mohammad Hinawi is one of those. Since I am not a technophile - i depend on his expertise for all things Mercedes. He is so helpful & always has a smile when I go to him for information. .Delighted to have him for all my service/questions! Mohammad does a great job for the MB brand. More

BJ - LIGHTNING FAST AND BEYOND ACCOMODATING!!! I am a regular visitor to New Orleans and often make the drive from Atlanta. On my most recent trip I had the misfortune of not being able to avoid a I am a regular visitor to New Orleans and often make the drive from Atlanta. On my most recent trip I had the misfortune of not being able to avoid a pothole which destroyed the front right tire on my S550. Fortunately I could still drive the car so I drove to Mercedes Benz of New Orleans. Within minutes, and with me providing only my name and address, BJ Bioc, the Express Service Manager, had pulled up all my records, confirmed my tire and wheel warranty coverage would take care of the tire, and confirmed they had the tire in stock. Within 45 minutes I had my car back with a new tire and all washed and clean. What an awesome experience! Being an avid NO Saints fan (my GA tagged car proudly wears a New Orleans Saints license plate frame - a brave thing to do in Atlanta!!), I fell in love with the Mercedes/NO Saints shirts offered for sale and I immediately bought one and put it on. Thank you, thank, you, thank you!!! More

Quick and efficient I bring my car here for all of its service needs. They take care of everything in a timely manner and are always extremely friendly and courteous. I bring my car here for all of its service needs. They take care of everything in a timely manner and are always extremely friendly and courteous. More

First Class Service Department Nikkolas Mena and the entire service department at Mercedes Benz of New Orleans will make your complete satisfaction their top priority. Everyone is s Nikkolas Mena and the entire service department at Mercedes Benz of New Orleans will make your complete satisfaction their top priority. Everyone is so polite and professional. The experts that work on your vehicle will keep it running like the day you brought it home. Thanks for living by your mantra, "The Best or Nothing." More

Concierge level service! I just visited the dealership for the first time since purchasing my vehicle, and the experience couldn’t have been better! From the ease of schedulin I just visited the dealership for the first time since purchasing my vehicle, and the experience couldn’t have been better! From the ease of scheduling my routine maintenance appointment online to the attentive staff and streamlined process that had me in and out in under an hour and a half, this is by far the best service visit I’ve ever had. I highly recommend Mercedes-Benz of New Orleans. More

Best of the BEST Having been involved in purchasing from & using service department for over 15 years- it becomes almost impossible to compare other dealers. This is Having been involved in purchasing from & using service department for over 15 years- it becomes almost impossible to compare other dealers. This is a special place because they become like family - very low turnover in employees. Had had the same service advisor since the early 1990’s - Robert Taylor. Mohammad Hinawi is an incredible tech guy & continues to help me long after the sale. He knows everything! In summation - this Is the absolute best dealership out there. You can’t go wrong in giving them a try! More

I Appreciate the good customer service Mohamed & Richard did a great job figuring the main problem with My vehicle and now my car runs great ! Thank u guys for Being accurate & not spending Mohamed & Richard did a great job figuring the main problem with My vehicle and now my car runs great ! Thank u guys for Being accurate & not spending too much. More

Great Works Richard and his team did a really great job taking care the service on my vehicle and solved a few issues on my vehicle. Thank you so much for the wo Richard and his team did a really great job taking care the service on my vehicle and solved a few issues on my vehicle. Thank you so much for the works. More