Mercedes Benz of New Orleans - Service Center

Excellent Service Dept This is the third vehicle I have leased from MB and attribute this to my salesman Ernie DeBus. However, my recent experience with Scotty Hutton ha This is the third vehicle I have leased from MB and attribute this to my salesman Ernie DeBus. However, my recent experience with Scotty Hutton has cemented my preference to be a MB of NO customer. He is professional, attentive and personifies customer service which is a lost art in these times. More

Great service representative and excellent service. I appreciate the appointment service, my service representative, Scotty Hutton. My car was completed sooner than expected because the technician starr I appreciate the appointment service, my service representative, Scotty Hutton. My car was completed sooner than expected because the technician starred and finished in the same evening. It was a great experience. More

Great experience Scotty Hutton has been helping me every time I need service at the dealership. He is the best service advisor. very nice, professional, and knowledgea Scotty Hutton has been helping me every time I need service at the dealership. He is the best service advisor. very nice, professional, and knowledgeable. More

Cool experience Very easy, comfortable and relaxing. I would refer others to this site if they are looking for good quality status. IT IS ALWAYS CLEAN AND IT ALWAYS Very easy, comfortable and relaxing. I would refer others to this site if they are looking for good quality status. IT IS ALWAYS CLEAN AND IT ALWAYS HAVE GREAT SNACKS! More

Awesome I truly enjoyed my experience at Mercedes Benz of New Orleans. I love the friendly service, snacks and peaceful environment. The service provided was I truly enjoyed my experience at Mercedes Benz of New Orleans. I love the friendly service, snacks and peaceful environment. The service provided was great! More

Tire repair My service tech, Scotty, is always very attentive and efficient. He goes above and beyond. I have referred him to several of my friends. Always pleasa My service tech, Scotty, is always very attentive and efficient. He goes above and beyond. I have referred him to several of my friends. Always pleasant to deal with. More

they broke my windshield I brought my C300 here about a month ago. I could not start it and I called road assistance. The guy came super quick and I loved that. He gave a jump I brought my C300 here about a month ago. I could not start it and I called road assistance. The guy came super quick and I loved that. He gave a jump to my car and it started. I was excited, because I thought it was a starter problem and it was just the battery. So I followed him to the dealership. He was very professional and that was the best part of my experience. I went inside and got assistance. I told the employee basic problems I had with the car and I asked her to check for other issues it may have. I was told they're going to take care of that and will let me know same day or next day early in the AM. I was pleased. I owned different types of cars, the last one I had was a BMW and the way I was treated at MB dealership was top notch. But here the nice part of the story ends. I never got a call or text in the evening, but I was fine with it, because they told me at the beginning that it may take longer. Next day no call or text till 11 am, when I just got mad and called the dealership. It took me almost a hour to get in touch with the person was taking care of my car. I left multiple voice messages on his phone, I had to get in touch with the manager. Finally the guy, his name was Mike calls me back and says it will take them a few more hours and that he will call me back. Good, I'm not in rush, all I wanted is to know that they are working on it. The time is 12 pm. At 6 pm I receive a text that the car will be ready next day. Next day I receive a email with all the repairs needs to be done, but only of the problems that I told them already, I'm not sure if they checked anything else. Now the fun part begins: the payment on repairs and that was shady. Mike said it will be 320$ for all the diagnostic and if I decide to do repairs at MB it will be included in repair price. But the battery is not covered in this price. Well I told him to not worry about battery, (I already found another place to change it) and just do the work on fuel line. He said ok and then calls me 10 min later and says they already changed my battery, it will be 480$. At this point I'm already aggravated, I just want my car back. I finally went and got it after 3 days. They offered me complimentary car wash and I agreed, the battery change was like 30$ cheaper then the price he told me on the phone. Which is ok, but still they don't have any consistency, that price changed like 3 times. When I got my car the windshield had a HUGE crack. I came back at the service and some guy approached me. I showed him the crack, he called Mike and he said they can not do nothing about it, because the windshield already had a small crack. Yes it did, but it was very small and I already made arrangements with another dealership to come and fix it, before all this battery problem showed up. He said again they can not do anything about it. Not even a sorry or any kind of apology I did not heard from him. All he said he will contact me and give me an estimate on the windshield price. Next day I got a text message from him, he ask if I can give any feedback. I remind him about the windshield and he never answer me back. Well this is the whole story. Now what I can say: I expected more from you MB of NOLA. It does not matter where did I purchase the car. It's not an old or cheap car neither, it's a luxury car and customers expecting a higher lever of service, so why are you treating them so poorly. So it's ok to break a windshield and say you can't do nothing about it. So it's ok to ignore the text messages. So it's ok to change the battery when nobody asked you to do so. Overall it was just a bad experience. I was ready to fix all the issues I had with the car at the MB of NOLA, but when I saw such an unprofessional approach, I just decide to never come back. I fixed some of the issues at another dealership and they found a major oil leak, wich MB of NOLA did not even mention to me. I will fix the other issues at another place. And don't think it's over for you: I contacted corporate about my windshield. I want it to be fixed at your cost because you broke it. More

Baldwin Bioc - great representative for the dealership BJ was super helpful, provided great customer service. I had to bring my car in very last minute and he was able to get the car checked promptly. He i BJ was super helpful, provided great customer service. I had to bring my car in very last minute and he was able to get the car checked promptly. He is efficient and very respectful. Just do not see this everyday and wanted to commend him for going above and beyond. More

Rip-Off and Unprofessional; no knowledge service advisors; d Your company agents don’t value lifetime customers let along women of color; women of color has been treated so unfair in America; especially at Merce Your company agents don’t value lifetime customers let along women of color; women of color has been treated so unfair in America; especially at Mercedes Benz of New Orleans; this dealership does alot of price gugging and don’t own up to there mistakes or failure(s) with repairing our vehicles 🚗 which we spend alot of money 💰on our vehicle(s). I’ve been having a relationship with this particular dealership for about 2-1/2 decade; and find myself really disliking to continue business with this dealership but because of convenience; i keep going back but no more no more being tajeb for granted; most of the new service advisors don’t know anything as it relates to MB vehicles 🚗 More

SERVICE BEYOND SALE Mr. Herbert Singleton was the sales person from whom I purchased my car in October. Ever since the sale, he has been right there to check in with me Mr. Herbert Singleton was the sales person from whom I purchased my car in October. Ever since the sale, he has been right there to check in with me periodically, offer assistance with any of the technology (for which I have no patience), and he has been just what I, as an older gentleman (over 65) had come to believe was a dying breed of car salesman...offering not only superb salesmanship, but also being dependable, trustworthy, competent, personable and being a man of his word! I have found Mr. Singleton to be all these, and more! With lackadaisical attitudes as prevalent as they are in the workforce today, it is a joy to have found someone like Mr. Singleton who knows how and goes after making his customers satisfied and being more than just another "notch" on his sales belt. Hats off to Mr. Singleton, MB New Orleans salesman of the month, year, decade and millennium. More