Mercedes Benz of New Orleans

Tire repair My service tech, Scotty, is always very attentive and efficient. He goes above and beyond. I have referred him to several of my friends. Always pleasa My service tech, Scotty, is always very attentive and efficient. He goes above and beyond. I have referred him to several of my friends. Always pleasant to deal with. More

Best experience in my 58 years As a 58 year old businessman I have purchased many vehicles in my adult life, 23 to be exact. I have dealt with many dealerships both in Louisiana and As a 58 year old businessman I have purchased many vehicles in my adult life, 23 to be exact. I have dealt with many dealerships both in Louisiana and California and until I met Jerry Moisant 12 years ago my experience was typical. Since that time Id call him tell him what I was looking for and it got done. Price haggling never happened. Now that Jerry moved to Mercedes His salesman James Willis found me exactly what i wanted and im delighted to be part of the Mercedes Benz family! More

they broke my windshield I brought my C300 here about a month ago. I could not start it and I called road assistance. The guy came super quick and I loved that. He gave a jump I brought my C300 here about a month ago. I could not start it and I called road assistance. The guy came super quick and I loved that. He gave a jump to my car and it started. I was excited, because I thought it was a starter problem and it was just the battery. So I followed him to the dealership. He was very professional and that was the best part of my experience. I went inside and got assistance. I told the employee basic problems I had with the car and I asked her to check for other issues it may have. I was told they're going to take care of that and will let me know same day or next day early in the AM. I was pleased. I owned different types of cars, the last one I had was a BMW and the way I was treated at MB dealership was top notch. But here the nice part of the story ends. I never got a call or text in the evening, but I was fine with it, because they told me at the beginning that it may take longer. Next day no call or text till 11 am, when I just got mad and called the dealership. It took me almost a hour to get in touch with the person was taking care of my car. I left multiple voice messages on his phone, I had to get in touch with the manager. Finally the guy, his name was Mike calls me back and says it will take them a few more hours and that he will call me back. Good, I'm not in rush, all I wanted is to know that they are working on it. The time is 12 pm. At 6 pm I receive a text that the car will be ready next day. Next day I receive a email with all the repairs needs to be done, but only of the problems that I told them already, I'm not sure if they checked anything else. Now the fun part begins: the payment on repairs and that was shady. Mike said it will be 320$ for all the diagnostic and if I decide to do repairs at MB it will be included in repair price. But the battery is not covered in this price. Well I told him to not worry about battery, (I already found another place to change it) and just do the work on fuel line. He said ok and then calls me 10 min later and says they already changed my battery, it will be 480$. At this point I'm already aggravated, I just want my car back. I finally went and got it after 3 days. They offered me complimentary car wash and I agreed, the battery change was like 30$ cheaper then the price he told me on the phone. Which is ok, but still they don't have any consistency, that price changed like 3 times. When I got my car the windshield had a HUGE crack. I came back at the service and some guy approached me. I showed him the crack, he called Mike and he said they can not do nothing about it, because the windshield already had a small crack. Yes it did, but it was very small and I already made arrangements with another dealership to come and fix it, before all this battery problem showed up. He said again they can not do anything about it. Not even a sorry or any kind of apology I did not heard from him. All he said he will contact me and give me an estimate on the windshield price. Next day I got a text message from him, he ask if I can give any feedback. I remind him about the windshield and he never answer me back. Well this is the whole story. Now what I can say: I expected more from you MB of NOLA. It does not matter where did I purchase the car. It's not an old or cheap car neither, it's a luxury car and customers expecting a higher lever of service, so why are you treating them so poorly. So it's ok to break a windshield and say you can't do nothing about it. So it's ok to ignore the text messages. So it's ok to change the battery when nobody asked you to do so. Overall it was just a bad experience. I was ready to fix all the issues I had with the car at the MB of NOLA, but when I saw such an unprofessional approach, I just decide to never come back. I fixed some of the issues at another dealership and they found a major oil leak, wich MB of NOLA did not even mention to me. I will fix the other issues at another place. And don't think it's over for you: I contacted corporate about my windshield. I want it to be fixed at your cost because you broke it. More

Second Time’s A Charm! Initially, when I was asked to write a review, I hesitated! My first sales experience with this dealership was a disaster. The salesperson behaved li Initially, when I was asked to write a review, I hesitated! My first sales experience with this dealership was a disaster. The salesperson behaved like a spoiled child that could not get his way (totally unprofessional) in regards to sales negotiation. Is that not what car shopping is about? Negotiating! My thoughts exactly! Expressed my disbelief with the Mgmt and was immediately paired with James Willis (what a treat) not only, did I get the car I wanted but his professionalism and willingness to correct the previous wrong was phenomenal! Please see James for your car shopping needs! He was awesome!!! More

Great purchase experience Ernie Debus bent over backwards to find just the car we wanted and got it in record time. The sales process went smoothly. This is our third M-B but E Ernie Debus bent over backwards to find just the car we wanted and got it in record time. The sales process went smoothly. This is our third M-B but Ernie spent a lot of time with us explaining all the new features. He was extremely knowledgeable, pleasant and helpful. We would recommend Ernie and this dealership to anyone looking to buy an M-B. More

Purchase of MERCEDES GLE350 2018 This was a great experience. The customer service was awesome by this dealership. My sales person Ernes Debus was exceptional. Ernes, was extremely ni This was a great experience. The customer service was awesome by this dealership. My sales person Ernes Debus was exceptional. Ernes, was extremely nice, helpful and provided the best customer service. The car and transaction went smoothly. I truly appreciate them picking me up at airport, and also providing me with transportation to do little site seeing of New orleans after my purchase. I would recommend this dealership to anyone and look forward to doing business all way from Tampa with this dealership again. Thank you. Dave N. Persaud More

Bought my 2nd Mercedes here! They took great care of me. I have to say that this was a very pleasant experience for me and my husband. My salesman Mike Williams was informative and a pleasure to deal with. M I have to say that this was a very pleasant experience for me and my husband. My salesman Mike Williams was informative and a pleasure to deal with. My service advisor Luis was the best!! Both of these gentlemen are top notch professionals. More

First class service This week I joined the ranks of first time Mercedes customers by signing a 3 year lease on a beautiful red GLC 300 SUV. I was fortunate in being hel This week I joined the ranks of first time Mercedes customers by signing a 3 year lease on a beautiful red GLC 300 SUV. I was fortunate in being helped by Harry Anderson. He was very knowledgeable and patient in introducing and explaining to me the many features of the new vehicle. I was very impressed with the entire sales/lease experience. More

Another Fantastic Sales Experience at MB New Orleans.. This is the third Mercedes I have bought from MB of New Orleans. I keep coming back because their sales and service experience are second to none. Our This is the third Mercedes I have bought from MB of New Orleans. I keep coming back because their sales and service experience are second to none. Our salesman today was Mike Tyson. He is a terrific guy and very knowledgeable about his products without being pushy. He gives you the time to make up your mind without pressure. More

My experience at Mercedes Benz of New Orleans Mr. Tyson was courteous and very helpful in helping me with my vehicle selection as well with helping me to become familiar with the vehicle I chose. Mr. Tyson was courteous and very helpful in helping me with my vehicle selection as well with helping me to become familiar with the vehicle I chose. More