Mercedes Benz of New Orleans

Only buying from Steven Bui in the future We came in to trade in our car for a new GLE and Steven was friendly and accommodating. He followed up with us after the initial meeting but was never We came in to trade in our car for a new GLE and Steven was friendly and accommodating. He followed up with us after the initial meeting but was never pushy which we appreciated. He went above and beyond to help my husband find the car he wanted. The process was to the point and relatively quick. We got our last car from another MB dealership but we're only buying from Steven and this dealership for future MB vehicles, and will be telling all of our friends and family. More

The best car buying experience Pressure was not a topic in my head at all from the dealership! I never thought the experience would be this great at Mercedes and the pluses u get ar Pressure was not a topic in my head at all from the dealership! I never thought the experience would be this great at Mercedes and the pluses u get are unbelievable, the sales and mgmt team by far is the best I have EVER met, hands down! Thanks to Heba, Jason, Will keep up the great work in helping others! More

Effortless I wasn’t planning on buying a car, just checking out the available colors, but when the color I liked was in stock, things moved quickly. Twenty-four I wasn’t planning on buying a car, just checking out the available colors, but when the color I liked was in stock, things moved quickly. Twenty-four hours later I drove out of the dealership in a shiny new car! Heba and Clay made the experience easy and worthwhile. The car is a great drive, and I really like the safety features. More

Corrective work - body repair I want to relate the very, very good experience I had with the repairs to my ML350 after having earlier complained about poor body work at the Mercede I want to relate the very, very good experience I had with the repairs to my ML350 after having earlier complained about poor body work at the Mercedes Benz of New Orleans Collision Center. Heather Melancon, the manager of the Mercedes Benz Collision Center, could not have been more responsive or gracious. I expected a dispute, suggestions that the work had been properly performed, and evasion of responsibility because, unfortunately, that seems the way that consumers get treated in this day and age. I was pleasantly surprised - none of my concerns had a basis in reality. Ms. Melancon quickly acknowledged responsibility, agreed that the work had been improperly performed, took the vehicle in on the spot, and had it ready within a day in perfect shape, just as I had originally expected. My fears of having to deal with the issue for weeks were quickly put to rest. Ms. Melancon is an asset to your company. Her acknowledgment of responsibility was refreshing, and the way that the complaint was dealt with could not have been better. More

Incomplete Service Multiple frustrating experiences with this dealership. On my last service appointment, after my car was in Mercedes possession for almost a week, I g Multiple frustrating experiences with this dealership. On my last service appointment, after my car was in Mercedes possession for almost a week, I got an email a few days later saying they forgot to complete one part of the service and I needed to bring it back. My car was out of town for about a month and when it returned I attempting to reschedule via email and text (ways we were originally communicating) on multiple attempts, I eventually rescheduled online although I had no idea what part of my service actually needed to be completed. No idea why my service was not completed the first time or why it took days for them to share that my service was incomplete. More

Above and Beyond Steven Bui went above and beyond for me. He knew I wasn't settling and got me exactly what I asked for as well as the extras. He was patient and kind. Steven Bui went above and beyond for me. He knew I wasn't settling and got me exactly what I asked for as well as the extras. He was patient and kind. I noticed he remembered a customer who was with another salesman next to us and they were shocked to know he remembered them, their names as well as their daughters name and the car she purchased from him at a different dealership. I had continued communication with Mr. Steven after my purchase and he was nothing but helpful. He answered my texts before and after hours, even during a flood while his own wife's car was in danger. I cannot say enough about the standard he set and how much of a pleasure it was to work with him. I felt no pressure at all and would be happy to bring my business back to wherever HE may be in the future. Steven Bui you're impeccable at what you do. Thank you. More

Pleasant experience Herbert made this car buying experience a pleasure. we drove down from BTR after being insulted there. It was very smooth and friendly. Herbert was gr Herbert made this car buying experience a pleasure. we drove down from BTR after being insulted there. It was very smooth and friendly. Herbert was great and listened to us and worked hard to get us the best deal. The wait was a little long after the deal was made. All in all it was a good experience. More

New Purchase Mr. Mike Tyson made the experience of me purchasing my first car a great one! I would definitely recommend this dealership. He also made sure to answe Mr. Mike Tyson made the experience of me purchasing my first car a great one! I would definitely recommend this dealership. He also made sure to answer any questions I had regarding the vehicle. More

Scotty Hutton is awesome! He is professional, knowledgeable, courteous, and a joy to work with! He follows through and does what he says he will do. He is a ma is awesome! He is professional, knowledgeable, courteous, and a joy to work with! He follows through and does what he says he will do. He is a man of integrity. What an amazing asset he is to Mercedes Benz of New Orleans!!! I highly recommend Scotty and am sharing his name and my experience with him and Mercedes Benz of New Orleans with all my friends and colleagues. More

Jeanne and Vittorio made the experience very pleasant I rating I gave is a four because I did not get the sales person that I requested when I first came to the dealership. After speaking with Jason and i I rating I gave is a four because I did not get the sales person that I requested when I first came to the dealership. After speaking with Jason and informing him about my good experience with Jeanne I was then granted her service. Jeanne found the car I wanted and even found us a professional discount. I so appreciate her expertise and efforts. She was very knowledgeable about the car and very helpful. More