Mercedes Benz of New Orleans

Worst Experience Had my vehicle taken to the dealership to have the starter replaced. Before picking it up was informed that the tow cover broke when they were puttin Had my vehicle taken to the dealership to have the starter replaced. Before picking it up was informed that the tow cover broke when they were putting it back in and I was asked if I wanted it replaced for $90. I was told that they would order it get it painted and would be called when it was in. Upon leaving the dealership I heard an unusual noise coming from the front of the car and notified my service consultant. I asked if it was due to the missing tow cover. I received no response. My mistake was assuming that the noise was due to the tow cover being missing. I never heard back from my service consultant regarding the tow cover coming in and called about it. It took two days before he called me back. Either they forgot to order the part or lost it. I once again asked about the odd noise and was then offered a loaner while they looked it over & installed the tow cover. I should have know something was up. The next day I got a quote of almost $4000 of work and told that it was unrelated to the work they did. I asked to pick up my vehicle and amazingly the unusual noise was gone! After bringing the vehicle to another trusted mechanic I was told that the CV Axle was bad and there was no reason that one axle should look like that. The suspicion was that something under the hood was not reattached correctly when previously worked on and that noise was that unsecured part hitting the axle to cause the damage. Better yet the coolant cap was clearly leaking and the intake box for the a/c was disintegrating and no one seemed to notice that during the vehicle inspection that was supposedly occurred as per the paperwork given to me by the dealership when I picked up my vehicle. The trusted mechanic was able to fix the axle, replace the coolant cap & a/c intake box for $1800. How could anyone trust this service department that over charges , causes more damage and neglects to identify problems before they cost the owner more money in repairs? More

Heather Melacon is a 5 Star manager She is a top Heather Melacon is a 5 Star manager She is a top professional in her field; in addition she is very customer friendly, going out of her way to do th Heather Melacon is a 5 Star manager She is a top professional in her field; in addition she is very customer friendly, going out of her way to do the little personal attention that sets her apart at the highest level. I would continue to bring my business to your shop as long as she is there. A really world-class employee. More

Heba & MBofNO far exceeded my expectations! I came in looking for a specific used vehicle. Heba & the MB dealership went to great lengths to ensure that the vehicle was in great condition. I fe I came in looking for a specific used vehicle. Heba & the MB dealership went to great lengths to ensure that the vehicle was in great condition. I felt like we had a good compromise on the vehicle, but still, Heba went above-and-beyond to ensure that I was happy with the purchase and I drove away feeling like I got a bargain on a great vehicle. I consider myself an honest, forthright person, and MBofNO appreciated that. I didn't feel pressured during the purchase, and I felt like Heba & everyone went to great lengths to answer every question I had (and I had A BUNCH)! These are good people -- I highly recommend them! More

Mike Williams is the best sales person. He is personable, thoughtful and considerate. I have purchased multiple vehicles from him and will continue to always thoughtful and considerate. I have purchased multiple vehicles from him and will continue to always More

My overall experience with my sales agent went great. He went far and beyond hid duties to assist me with my service. I will definitely refer someone else to this Mendez benz dealership. went far and beyond hid duties to assist me with my service. I will definitely refer someone else to this Mendez benz dealership. More

Great experience , Jason and Anthony did a super job. I'm rather disappointed the gas mileage isn't as advertised in that I'm only getting 15 mpg in a CLA 250. , Jason and Anthony did a super job. I'm rather disappointed the gas mileage isn't as advertised in that I'm only getting 15 mpg in a CLA 250. More

We’ve purchased/leased many vehicles from the dealership. Staff is courteous and efficient. We appreciate their attention and are happy to take our business there. Staff is courteous and efficient. We appreciate their attention and are happy to take our business there. More

Jeanne was great and made all the difference in the world getting the deal done. Clay was a big help as well. Got to love dealing with people you can trust. getting the deal done. Clay was a big help as well. Got to love dealing with people you can trust. More

Easy and straightforward to deal with. Fully explained equipment and price. Features. Very courteous. Checkout Easy. Explained services and remote features. Picking us up so we don’t need to Uber. equipment and price. Features. Very courteous. Checkout Easy. Explained services and remote features. Picking us up so we don’t need to Uber. More