Mercedes Benz of New Orleans

My experience with Mercedes Benz of New Orleans and Mr. Dennis Lee was great! They made the process painless! Mr. Lee was very knowledgeable and professional. Dennis Lee was great! They made the process painless! Mr. Lee was very knowledgeable and professional. More

My experience was excellent, my salesman and finance manager were very knowledgeable and helpful . I look forward to continuing my relationship with Mercedes Benz manager were very knowledgeable and helpful . I look forward to continuing my relationship with Mercedes Benz More

This was the worst experience I have ever had purchasing a vehicle. The finance department was horrible and treated me as if I was stupid. Literally. It was enough to make me decide to never go back. I do n a vehicle. The finance department was horrible and treated me as if I was stupid. Literally. It was enough to make me decide to never go back. I do not recommend them to anyone. More

Everyone was very friendly and helpful. Treated us with a great deal of respect and consideration Treated us with a great deal of respect and consideration More

It was good, but very time consuming car for paperwork. Would like if it’s faster. Would like if it’s faster. More

An absolute, HORRIBLE experience. First, came on a Saturday, found a vehicle I wanted to purchase and spent the next 6 hours waiting through the process. Then, while wrapping up, was First, came on a Saturday, found a vehicle I wanted to purchase and spent the next 6 hours waiting through the process. Then, while wrapping up, was told to come back on Monday. Came back on Monday, to be told that I wasn’t needed. Then shortly after that, was told that the paperwork was all done wrong. I had to wait even longer for the updated paperwork, only to discover that they had slipped in a warranty that rejected on Saturday. Then I was told that they were taking 3,000 off of my trade in for a paint recall, that I was not aware of. The manager, Danni Van stated that the recall was expired, therefore I was responsible for the paint. (I spoke with Mercedes Corporate and they told me there was never a recall for the paint) When I asked about the warranty that I initially rejected on Saturday, he looked at me and said, “I don’t know what to tell you, it’s in the deal, you must have agreed to it.” At this point I no longer wanted anything to do with him, who, in my opinion is lower than the stereotypical used car salesmen you see on TV. I asked to speak with someone above him at 5:30. He left and did not return until after 6, when they were closing to tell me that he was gone for the day. I know he never went to get his supervisor and just waited until after closing. Danni Van is a poor excuse of a human being and should never be allowed around people. As long as he is employed there I will never step another foot in that door. I have purchased 5 vehicles through the years from there and I will never purchase a vehicle from there as long as Danni Van is there. Lastly, I contacted Mercedes of USA-waiting to hear back. More

Davin was a great salesman. He provided all requested information very quickly when I called the dealership about a specific car. The showroom was clean and comfortable. He provided all requested information very quickly when I called the dealership about a specific car. The showroom was clean and comfortable. More

Harry and Steve was awesome. Steve stayed late to show me all the cool gadgets my new Benz has and he made sure I made it to my car safely. Harry was very informative and respons Steve stayed late to show me all the cool gadgets my new Benz has and he made sure I made it to my car safely. Harry was very informative and responsive. He helped me every step of the way on the deal. Also, the guy who discussed my finances was incredible. He noticed I was nervous about the purchase and he was patient and answered all of my questions and addressed my concerns. Thanks for a wonderful experience More

This is the second vehicle I buy from MB of New Orleans. The always go above & beyond. Only mercedes dealership I want to deal with. My salesman Warren Purvis was excellent. The always go above & beyond. Only mercedes dealership I want to deal with. My salesman Warren Purvis was excellent. More

I have had Mr. Singleton as my sales representative for over 10 years and he has been GREAT! The service department has been customer friendly also. Singleton as my sales representative for over 10 years and he has been GREAT! The service department has been customer friendly also. More