Mercedes Benz of New Orleans

Worst Experience Ever! The worst dealership experience I have ever had. My husband and I purchased a used Yukon Denali from this dealership. We have had the truck for 2 week The worst dealership experience I have ever had. My husband and I purchased a used Yukon Denali from this dealership. We have had the truck for 2 weeks as of today and now the car isn't running. I know you maybe thinking "they purchased the car as is" but no we didn't. We purchased the car with an extended warranty from this dealership. We purchased the warranty because the truck had 104,000 miles on it at the time of purchase so we wanted to ensure that if we had any issues with the vehicle we would be covered. Little did we know and oddly enough the finance manager didn't mention to us that the warranty isn't available for use until after 30 days of purchase. So from the time we drove off the lot until 30 days later our truck isn't covered for any type of repair services, roadside assistance, or rental assistance which is all covered in the warranty but not until 30 days after purchase even though we paid for the warranty the same time we paid for the truck. We have contacted the salesman, the finance manager, and the sales manager to discuss a resolution but of course everyone is to busy to return our call. The only resolution they offered was for us to drive the vehicle to another dealership, that's right not this dealership where we purchased the truck and warranty but another dealership and for US to pay for them perform a diagnostic test. We haven't even paid our first note on this vehicle. I'm sure this has nothing to do with the fact that when my husband went into the dealership by himself initially, no one not even the receptionist acknowledge him. Several other salesmen walked pass him until one black salesman decided to offer him some assistance. I'm also sure this has nothing to do with the fact that when we went in to purchase the vehicle we had already secured our own financing with two different banks (one of which had already provided us with check to pay for the vehicle) and we were going to purchase two vehicles until they started switching the prices up on us to ensure we pay more for the vehicles. All signs that we should've never purchased this truck from this dealership but it was a really good deal and my husband had being looking for this exact truck to expand his transportation business. With that being said, I will be sure to express and share my sincere disappointment with this dealership to any and everyone I know and I encounter. More

Thanks to Stephen McDonald I had the most pleasant, fast and safe experience during COVID-19. I definitely will be back in 2023 and will recommend my family and friends to see Stephen!! Thank you, Jo and safe experience during COVID-19. I definitely will be back in 2023 and will recommend my family and friends to see Stephen!! Thank you, Jody Williams More

Harry was great It was a pleasure working with Harry. A great gentleman that represents your brand well. I would buy a car from Harry in the future. It was a pleasure working with Harry. A great gentleman that represents your brand well. I would buy a car from Harry in the future. More

Heba was great. She took her time and found me exactly what I wanted in the price range I needed to be in. I would recommend her to anyone. what I wanted in the price range I needed to be in. I would recommend her to anyone. More

Herbert was very professional and went above and beyond to make sure that I was taken care of. I will be looking to forward to working with him again in the future to make sure that I was taken care of. I will be looking to forward to working with him again in the future More

Terrible Service for Smart car My grandparents bought a Smart car from here and we have had a terrible time with their service department. In December of 2018, Susan Williams (the My grandparents bought a Smart car from here and we have had a terrible time with their service department. In December of 2018, Susan Williams (the Smart brand manager at the time) and Ric Bennett (parts manager) told us we could come get snow tires put on the Smart car. We planned it far ahead in advance with them, but then after we drove 1.5 hours to get there and waited a couple of hours for them to realize their mistake, they informed us that they had the wrong tires and what they ordered for us didn't fit our car. They couldn't even find the correct tire size and recommended having the tires changed in New York at a different Mercedes-Benz location since I was going to be driving the car up that way. A good portion of our day was wasted on this, but oh well, mistakes happen. A few months later, however, the car needed maintenance so I emailed Ric Bennett to ask if the car was on a maintenance plan with them. He replied "there is no record of any maintenance plans", so I had some minor work done at a private shop that cost me about $600. Fast forward to a few days ago, the car needs some more minor work done. I go through some old paperwork and find that my grandparents paid $2,600 for a "service contract". I emailed Susan to ask what this cost was for since Ric had already told me the vehicle wasn't on any plan, but Susan tells me that the vehicle is in fact on an extended warranty plan. Not only that, but the car is still under factory warranty. This is great news, except the previous work that I paid $600 for (at a private shop after I was told by Ric that the car had no maintenance plan) means that the warranty is now invalidated and Mercedes-Benz won't work on the car under warranty. I asked Susan if an exception could be made since they were the reason I brought the car to a private shop after they wrongfully told me the car was on no plan, but she denied my request. Some of the blame falls on my shoulders for not being aware of what my grandparents purchased when they bought the car, but I thought I could trust the Mercedes-Benz employee when he told me that the car had no maintenance plan. The service department has failed me twice now, can't be trusted to provide reliable information, and is not able to correct their mistakes. Susan has been prompt and helpful, but if Ric Bennett is still an employee here, I highly recommend requesting anyone but him. I've seen that Mercedes-Benz reads their reviews here, so if they read it, the car is under Jean Harrison's name. I am happy to provide more information if this is something that can be resolved. More

Heba was a please to work with. She made buying this car an easy decision. After the sale, she helped me set up my phone/ radio and went over all of the features I needed for the weekend and promised to set an easy decision. After the sale, she helped me set up my phone/ radio and went over all of the features I needed for the weekend and promised to set up time with me to go over any additional questions or set up instructions. I highly recommend Heba as a knowledgeable no nonsense, no pressure salesperson. Truly a pleasure to deal with. More

VERY GOOD SERVICE THE SALEMAN WAS VERY KNOWABLE. THE CAR WAS DELIVER ON TIME AND READY TO ON THE SCHUDLE TIME. GOOD JOB VERYFRIENDLY PEOPLE THE SALEMAN WAS VERY KNOWABLE. THE CAR WAS DELIVER ON TIME AND READY TO ON THE SCHUDLE TIME. GOOD JOB VERYFRIENDLY PEOPLE More

Herbert came up with the car and in the price we wanted. We had the option to look at many car the one we got met the color and price we wanted We had the option to look at many car the one we got met the color and price we wanted More

Always a wonderful experience. This is my 6th MB Always a wonderful experience. This is my 6th MB purchase and my experience has always been wonderful. Even with Covid restrictions great experi Always a wonderful experience. This is my 6th MB purchase and my experience has always been wonderful. Even with Covid restrictions great experience. Love my new vehicle More