Mercedes Benz of New Orleans

Your dealership is the top of the line. My sales person Herbert went out of his way to make sure i was happy. If all of your employees are like Herbert, your success is always !!! Herbert went out of his way to make sure i was happy. If all of your employees are like Herbert, your success is always !!! More

Kind, professional. & personal. Dennis was very patient & informative. I like I was not pressured. Clay was very nice. Vic was exceptionally helpful & personable. & informative. I like I was not pressured. Clay was very nice. Vic was exceptionally helpful & personable. More

Mr. McDonald, Salesperson: Excellent, professional, knowledgeable and very patience salesman who took time to explain and demonstrate every detail. knowledgeable and very patience salesman who took time to explain and demonstrate every detail. More

Great experience….great service. Mr. Mcdonald helped tremendously! He took the time to show us everything we needed to know about the car and we can tell he was very knowledgeable! tremendously! He took the time to show us everything we needed to know about the car and we can tell he was very knowledgeable! More

Excellent customer service, all seems to greet you with a smile and to be sure to ask if you were being help. Steve worked hard to put me in what I wanted for what I wanted to pay smile and to be sure to ask if you were being help. Steve worked hard to put me in what I wanted for what I wanted to pay More

Always courteous and knowledgeable. Mike and Steven took their time and helped us select the best car. And then assisted us in understanding the many new features in the car. their time and helped us select the best car. And then assisted us in understanding the many new features in the car. More

Excellent service. Mike was great as was mister Steve. They took great care of us They took great care of us More

Excellent sales service Harry did a great job I would recommend recommend More

Fast and courteous to customers. Nice waiting environment. Friendly and attentive environment. Friendly and attentive More

This was the worst car buying experience ever . One of the happiest moments of my life , turned out to be the most unpleasant! From the moment I came in I was told to leave because the dealership closed i the happiest moments of my life , turned out to be the most unpleasant! From the moment I came in I was told to leave because the dealership closed in 30 minutes. The unprofessional salesman up’d me knowing he had multiple customers . He was literally back & forth . The times he did come to me , everything was leave and come back tomorrow! I can literally write a book on how horrible this experience was . I was told to leave after waiting two hours on finance & told to come in the morning to finish up my paperwork. On top of that I insisted to stay , so they had no choice but to finish me up. Fast forward get into finance & I wanted lease but it was set up to buying . The process took at least 20 mins to get fixed . My salesperson told me it wasn’t possible to do because it was late & yet it was done. Herbert literally was being argumentative saying I said to buy when I know I said LEASE. Didn’t get out of there Until after 11. I noticed the car had scratches & mishaps on the vehicle. Herbert told me they didn’t that was just bugs & that the vehicle wasn’t detailed yet . Next morning I noticed that there was several scratches and mishaps . Yesterday he told me he would set up my appointment to get everything fixed & get my detail. He called me twice only to tell me about downloading the Mercedes & me app. Never once said anything about what we discussed on my vehicle. So I texted him about how I felt in a respectful way despite how I was treated and all he did was send a thumbs up emoji. I’m just honestly saddened by this dealership/experience. It’s so mind boggling to walk into a upscale & luxurious dealership to get treated like xxxx! More