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Mercedes Benz of New Orleans
Metairie, LA
1,325 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 1,325 reviews
June 17, 2022
Very professional service was excellent salesman went the extra mile to make the sale happen. Beyond satisfied with my experience at the dealership. extra mile to make the sale happen. Beyond satisfied with my experience at the dealership. More
by MJB.BROWN
Verified Customer
June 15, 2022
Really enjoyed my experience. Love my purchase. Herb and Vic were very informative, knowledgeable, and "down-to-earth" professionals. It has been a pleasure doing business ther Love my purchase. Herb and Vic were very informative, knowledgeable, and "down-to-earth" professionals. It has been a pleasure doing business there and we look forward to a long relationship in the future. More
by BREANDDOOLEY
June 14, 2022
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by Roberttammie004
Employees Worked With
Other Employees :
Austin Kemper
June 14, 2022
Very Unprofessional Did Not Fess Up To There Wrong Doing On My Lease In My Business Name How Ever Corporate Did Fess Up But The Dealership Did Not Make It Right Since They Are Individually Owned!!! On My Lease In My Business Name How Ever Corporate Did Fess Up But The Dealership Did Not Make It Right Since They Are Individually Owned!!! More
by spinprod
June 10, 2022
Ernie is the best! Very professional and knowledgeable. He took his time to go over all the new features. Wonderful experience. Very professional and knowledgeable. He took his time to go over all the new features. Wonderful experience. More
by kellie cahn
June 08, 2022
Very professional and helpful. My Fourth purchase at this dealership. Mr Mike Williams my salesman. My Fourth purchase at this dealership. Mr Mike Williams my salesman. More
by NINACTYLER
Employees Worked With
June 08, 2022
Very disappointed in the new service department, i took my vehicle to be serviced in Jan 22, and they kept it for 1.5 weeks , and did not allow me to get a loaner( was told they don't do loaner anymore). my vehicle to be serviced in Jan 22, and they kept it for 1.5 weeks , and did not allow me to get a loaner( was told they don't do loaner anymore). 2 weeks later i needed to get a new tire, was told by service manager, that i needed a system pestering flush , and 2 new tires, i asked why wasn't i told about this 2 weeks ago when my vehicle was there for 1 week, service manager stated , oh well don't get the flush and tires, its up to you, and i had to wait to get a replacement tire so the manager stated that they had to order my tires , so i had to take my vehicle back home and wait for them to call me about the new tire , which took 3 weeks; simply ridiculous . I have been a loyal customer of this dealership for 15 years and to be told, that was disappointing, I WIL NEVER GET ANOTHER CAER FROM THIS DEALERSHIP. VERY POOR SERVICE !!!!!, More
by gripp005
Employees Worked With
Other Employees :
service center manager and express service person
June 03, 2022
Love the car — needed more information on vehicle conveniences. Vehicle lacks certain extras I assumed would be standard on a Mercedes Benz. I was wrong!! conveniences. Vehicle lacks certain extras I assumed would be standard on a Mercedes Benz. I was wrong!! More
by BABEDMOND
Employees Worked With
