Mercedes Benz of New Orleans

Smooth, professional service Great customer service! They made the process easy and enjoyable from the start. They are informative and up front and I'm looking forward to enjoying Great customer service! They made the process easy and enjoyable from the start. They are informative and up front and I'm looking forward to enjoying my vehicle for years thanks to their great warranty. More

perfect experience Jerry and Ben were so great, they have earned our business forever as far as I am concerned. real pros. liked them a lot. oh and ps the cars are fre Jerry and Ben were so great, they have earned our business forever as far as I am concerned. real pros. liked them a lot. oh and ps the cars are freaking awesome too. was buying a jeep for wife and left the greatest cla250 on the road as well!! More

Great service Jerry Eberts did a wonderful job. He was very knowledgeable of the cars. Very good service. I would definitely recommend Mercedes to all my friends. Jerry Eberts did a wonderful job. He was very knowledgeable of the cars. Very good service. I would definitely recommend Mercedes to all my friends. More

Informative and pleasurable Very informative . Nick was a lot of help and very knowledgeable about the products and the service needed . Will be visiting again , thanks in advanc Very informative . Nick was a lot of help and very knowledgeable about the products and the service needed . Will be visiting again , thanks in advance! More

Service Services a couple of my cars. As always. Great friendly service from Nikk and his team. Love the hot cookies. Man I need one of them home. My car is a Services a couple of my cars. As always. Great friendly service from Nikk and his team. Love the hot cookies. Man I need one of them home. My car is always so clean. But as always my wife is always happy. More

Nightmare Just to Replace a Battery I brought my C-Class in to replace my battery. The nightmare began! First, I was quoted one price and when I went to pay the price was much higher (ba I brought my C-Class in to replace my battery. The nightmare began! First, I was quoted one price and when I went to pay the price was much higher (bait and switch)!!! Second, after picking up the car, the electronics went crazy in the car. The radio would come on when the car is turned off and key is in hand. The car would start saying that it is about to shut down! Third, I took the car back and the service department kept the car for more than two weeks. Fourth, upon picking up the car, the back panel was off in the trunk, and the interior ceiling fabric was hanging down. The car was brought in to be service in pristine condition as the car is rarely driven. Spoke with the manager, Ronnie Lancon, and he was belligerent, unconcerned and stated that they WERE NOT going to place the car back in the condition that it was brought in. I told them that I would complain to Mercedes Benz and he told me that HE DIDN'T CARE! Wow! I have been a Mercedes Benz owner since 1991 and have NEVER HAD ANYONE TO ADDRESS A PROBLEM WITH MERCEDES!!! I strongly do not recommend anyone taking their car to this dealership!!! I have lived in many countries and have taken many of my Mercedes Benz with me and have NEVER HAD THIS TYPE OF SERVICE NOR HAD ANY REPRESENTATIVE OF MERCEDES TALK TO ME THIS WAY!!!! For the record, I have taken my Mercedes to Germany, Turkey, Bahrain, and South Korea and NEVER EVER received this type of despicable treatment. I have bought (2) Mercedes Benz from American Service Center in Arlington, VA where this 2011 C Class was purchased and NEVER had a problem with customer service. Attached are pics of how the car was brought to Mercedes Benz of New Orleans but stay tuned to the pics of how I got it back! More

Travis Tate I purchased a 2011 E350 from Mr singleton I'm very happy with my purchasehe worked a great deal on my vehicle better than expected I purchased a 2011 E350 from Mr singleton I'm very happy with my purchasehe worked a great deal on my vehicle better than expected More

New car This is the third car we have bought with the help of Ernie Debus. He is the absolute best. A car dealership is only as good as the people who repr This is the third car we have bought with the help of Ernie Debus. He is the absolute best. A car dealership is only as good as the people who represent it. Ernie is the best representative. More

Ernie Debus When employees love what they do it shows. Ernie is so knowledgable and professional that it was such a please to do business with him. Buying a great When employees love what they do it shows. Ernie is so knowledgable and professional that it was such a please to do business with him. Buying a great vehicle is one thing and the customer service is another. What good is buying a great car if the process is a nightmare and the service afterward is horrible? I've been there and done that. I'm glad I found a dealership that's so friendly and professional. I look forward to working with Ernie in the future. More