Mercedes-Benz of New London

I have been a customer for many years and have purchased 3 mercedes cars through the dealership. Everyone has always treated me with the utmost professionalism and have been very accommodating. 3 mercedes cars through the dealership. Everyone has always treated me with the utmost professionalism and have been very accommodating. More

Dealership and its' employees are professional,curteous and show a concern for any problems you may have.They do not try to push any product on you. However, when you have a question about a vehicle or ser and show a concern for any problems you may have.They do not try to push any product on you. However, when you have a question about a vehicle or service, they are very knowledgeable about the product or service. More

Sprinter based camper died in East Lyme on way from Nona Scotia to Delaware and had to be towed in. They had it properly fixed at 9.30 the morning of the second day after as a part had to be shipped. It Scotia to Delaware and had to be towed in. They had it properly fixed at 9.30 the morning of the second day after as a part had to be shipped. It was even washed. In the meantime they had made a bad situation bearable. They offered to let is stay overnight in their lot, which we did not need, and furnished a car so we and our guests could tour Newport rather than waste a day. I can't say enough. Nice, helpful, people and a great dealership. More

I brought my car in for an annoying clicking sound come from the seat. They were great by having the seat checked by several techs as well as pulling the seat apart. While they were unable to locate an e from the seat. They were great by having the seat checked by several techs as well as pulling the seat apart. While they were unable to locate an exact smoking gun for the noise, they fixed the problem and I got my car back the same day. They always seem to bend over backwards for me when I bring my car in for service. Great staff is a major factor when I buy a car and I look forward to doing business with them for years to come, More

I have three MB's (GL450, 300SD, E320). I often purchase parts from Carriage House where Grant Gauthier has always answered questions with detailed/accurate information. Often, I request that parts be shipp parts from Carriage House where Grant Gauthier has always answered questions with detailed/accurate information. Often, I request that parts be shipped to my home saving me a trip to New London, and Grant graciously accomodates my request. As for service, Art Foster is my first choice as MB mechanic, based on the high quality work he performed on my GL450 at Carriage House. He found and corrected a factory assembly error in the 3-year old GL450 that other dealers never noticed. Art makes a real effort to answer questions and provide details on service issues. Carriage House has my business because of the friendly, quality, and cost-effective service. Pickup/delivery of my vehicle and use of a loaner car round out the great experience. I recently I sent a friend, who purchased his first MB, to Carriage House to get service. More

Always a pleasure to work with very charming and professional staff! CH is probably the best dealership I have ever dealt with in the last 25 years. professional staff! CH is probably the best dealership I have ever dealt with in the last 25 years. More

I took your dealership on the offer for detailing and was very happy with the end product. I also had the service department check the brake pads as I was getting a check brake pad light. They were not abl very happy with the end product. I also had the service department check the brake pads as I was getting a check brake pad light. They were not able to duplicate the condition, but assured me that they had checked the brake pads and everything was ok. This is the second time I have used your service department and have been totally satisfied. Will use you for any further service work. More

While I always have been satisfied with Carriage House Service Department my last experience was exceptional. From the Service rep to the Service Manager I ( and my car) received outstanding, fast service Service Department my last experience was exceptional. From the Service rep to the Service Manager I ( and my car) received outstanding, fast service to put me back on the road again with my vehicle. Thank You More

Have been taking care of my ML for over three years, they've always been very helpful and willing to work with me based on my scheduled needs. they've always been very helpful and willing to work with me based on my scheduled needs. More

I came in for some wiper blades for my Mercedes and I am just so pleased with young Jason White and his very pleasent and upbeat attitude. I am handicapped and he went above and beyond to help me out and I just so pleased with young Jason White and his very pleasent and upbeat attitude. I am handicapped and he went above and beyond to help me out and I just wanted to express my thanks to the dealership for having such outstanding employees such as Jason. I wish all of my daily activities that I have to do were with people like him. At one point I believe it was his boss that even came over to make sure everything was all set and if there was anything he could do to help. It's very hard to find good help these days but from now on I know I will be dealing with carriage house for all of my Mercedes needs. Thank You Ken More