Mercedes-Benz of New London

Car Purchase 5/12/17 BEST EXPERIENCE BUYING ANY CAR EVER!!! JERROLD WINFUL SALES MANAGER, WAS PRETTY MUCH AMAZING, HE ALONG WITH CHRIS MADE MY EXPERIENCE AND PURCHASING PR BEST EXPERIENCE BUYING ANY CAR EVER!!! JERROLD WINFUL SALES MANAGER, WAS PRETTY MUCH AMAZING, HE ALONG WITH CHRIS MADE MY EXPERIENCE AND PURCHASING PROCESS EASY AND SMOOTH AS I TRAVELED TO NEW LONDON FROM WEST HARTFORD CT. I FELT AS IF I WAS TREATED WITH RESPECT AND FAIR IN REGARDS TO MY PURCHASE. STAFF INCLUDING JERROLD WERE FRIENDLY, POLITE AND ACCOMMODATING TO MY NEEDS AND EXPECTATIONS. PRICE OF MY CAR WAS PRICED APPROPRIATE TO YEAR, MODEL AND VALUE, AND JERROLD WORKED EFFECTIVELY TO MEET MY NEEDS. I HAVE RECOMMENDED AND WILL CONTINUE TO RECOMMEND MY FRIENDS, FAMILY AND COLLEAGUES TO THIS DEALER, ESPECIALLY TO JERROLD TO HAVE A SMOOTH EASY TRANSITION WHEN LOOKING TO BY A CAR. THANKS TO GERALD I WENT HOME WITH THE CAR I WANTED, IM EXTREMELY HAPPY THUS FAR! More

Great service on my GLK 350 I will not bring my glk 350 no place else .Kate is great and the professional at this dealership are perfect.My first benz and I definitely will buy I will not bring my glk 350 no place else .Kate is great and the professional at this dealership are perfect.My first benz and I definitely will buy another thx to positive experience I had at carriage house of new london and Kate ! More

Great Buying review My Wife and I bought a 2016 Sprinter passenger van from Carriage House in Nov 2016. Gene was the first person to greet us on the lot before we entere My Wife and I bought a 2016 Sprinter passenger van from Carriage House in Nov 2016. Gene was the first person to greet us on the lot before we entered. Said he would be with us in a minute he was with another buyer. He and your complete staff were great no pressure. I have owned 40 cars in the last 50 years. Have dealt with a lot of dealers none could come close to you group at Carriage House. Keep up the great work. Steve and jo primett More

Great experience This was the nicest car buying experience we have ever had, we live 115 miles away and we will without hesitation return. Mark Gaudette, Olin Murphy a This was the nicest car buying experience we have ever had, we live 115 miles away and we will without hesitation return. Mark Gaudette, Olin Murphy and service manager Geoff Bosse are top shelf. More

Sales room - very good; Service dept - good I had an excellent experience when I went to buy my new car. I've had several repairs made over the 3 years of ownership and I am happy with the serv I had an excellent experience when I went to buy my new car. I've had several repairs made over the 3 years of ownership and I am happy with the service provided me. When there was an issue on my last service visit, they were very helpful in solving my problem and making sure I was satisfied. More

Best experience I purchased first Merc (been buying Audi). It was the best dealership I've ever used. Everything promised was done 100%. There were scratches on one o I purchased first Merc (been buying Audi). It was the best dealership I've ever used. Everything promised was done 100%. There were scratches on one of the panel, it was repainted and blended by skilled painter. And the detailer knew how to do 3 or 4 step polishing, unlike others I've seen before. I do detailing myself using fancy tools for my show car, so I can tell whether detailing job was done improperly. More

High-Quality Used Car Experience Bought a 2006 CLK 350 from Carriage House this fall (2014) and could not be happier with the service, professionalism, and the value for the car. I di Bought a 2006 CLK 350 from Carriage House this fall (2014) and could not be happier with the service, professionalism, and the value for the car. I did my homework and looked at all the prospective cars within a 200 mile radius of my home before making a decision. My first choice was the 2006 CLK350 Cabriolet Convertible at Carriage House, and we came to an acceptable deal for both of us. Couldn't be happier, and dropped the top on the way home! More

Another Great Service Experience This is just another of several Service Department experiences where we were totally impressed with the promptness of the service and also the courtes This is just another of several Service Department experiences where we were totally impressed with the promptness of the service and also the courtesy Patrick and all his associates extended during the process. Having been in the auto industry all my life, I am most impressed with the detail and follow up on everything. We are really very happy with Patrick and Carriage House as our dealership of choice going forward. Many thanks to Patrick and all there.... More

General Maint I needed to have the bulbs changed in my headlights. I called while on the road. The team at carriage house was great. They not only changed the bulb I needed to have the bulbs changed in my headlights. I called while on the road. The team at carriage house was great. They not only changed the bulb but washed the car. All for less than I could have imagined. More

This is an outstanding dealership. They make the customer feel special - after all this is Mercedes - without being snobbish or pretentious. Always friendly and polite, they do good work on the vehicles at a feel special - after all this is Mercedes - without being snobbish or pretentious. Always friendly and polite, they do good work on the vehicles at a fair price and make every effort to accommodate their clients schedule and needs. More