Mercedes-Benz of New London

Service & Sales Outstanding Once again, the staff at Carriage House Mercedes-Benz has exceeded my expectations. During a recent visit for an air bag replacement, Patrick and Jaso Once again, the staff at Carriage House Mercedes-Benz has exceeded my expectations. During a recent visit for an air bag replacement, Patrick and Jason in the service department were courteous and efficient. Likewise, in sales, Richard Brooks provided a best-in-class experience. I was pleasantly surprised to learn of Richard’s return to the Carriage House team. With Richard’s help, the decision to purchase another GLC 300 was an easy one. Similarly, dealing with financing can be intimidating, but not with Kate Burrell. Kate took the time to explain all the available options, and made the paperwork process painless. Over the years, my experience with vehicle purchases, service, and repairs at Carriage House have always been positive. I look forward to the miles ahead. More

I had the pleasure of having my Benz serviced by Carriage House & was excellent in all facets including the quality of work & the manager’s assistance in solving my maintenance problem. House & was excellent in all facets including the quality of work & the manager’s assistance in solving my maintenance problem. More

Truly Exceptional Sales Experience We had a wonderful experience purchasing our car from the team of professionals at Carriage House of New London. With their assistance, we were able t We had a wonderful experience purchasing our car from the team of professionals at Carriage House of New London. With their assistance, we were able to custom order our hand built 2019 AMG GTC. More

I was sold a “certified” car which was in an accident untrustworthy , I was sold a certified car that was in a front end accident . Cost me thousands of dollars to fix . Another Benz dealer and body shop untrustworthy , I was sold a certified car that was in a front end accident . Cost me thousands of dollars to fix . Another Benz dealer and body shop said they should have seen the problem and fixed it before it was sold to me. More

A pleasant buying experience. I dread the car shopping experience, but found Christine to be very easy to work with. She was not at all pushy and was very accommodating. She made t I dread the car shopping experience, but found Christine to be very easy to work with. She was not at all pushy and was very accommodating. She made the test drive and delivery very convenient. She also patiently and promptly answered my questions. I would absolutely buy another car from her. She is an asset to the dealership. More

Commercial buyer I purchased a sprinter van with Christine Littlefield in December 2017. I buy vans and commercial trucks every year from several different dealerships I purchased a sprinter van with Christine Littlefield in December 2017. I buy vans and commercial trucks every year from several different dealerships local and regional. Christine’s attention to detail, customer service and overall willingness to accommodate my needs was by far the best experience I have ever had at a car dealership. Christine and Carriage House Mercedes Benz were fantastic to work with and I wouldn’t think twice about purchasing again. Great job! Dan More

Christine Littlefield Christine was a delight to work with. I have already recommended her to friends. She’s a real asset to your dealership. Your service dept has always b Christine was a delight to work with. I have already recommended her to friends. She’s a real asset to your dealership. Your service dept has always been terrific More

They had exactly the car I wanted and the process was quick Christine Littlefield made the process quick and efficient. She was a pleasure to deal with. I’m very happy with the service I received. It exceeded t Christine Littlefield made the process quick and efficient. She was a pleasure to deal with. I’m very happy with the service I received. It exceeded the very good experiences I have had at other Mercedes dealerships. More

Mercedes chop shop My wife and I are in the market for a 450 SUV so we figured the best route would be to go thru Mercedes directly instead of buying privately. We saw w My wife and I are in the market for a 450 SUV so we figured the best route would be to go thru Mercedes directly instead of buying privately. We saw what looked like a decent deal at the Carriage house in new London so we decided to call ahead and make an apointment to check it out. My wife spoke to Gerald who told us he would be glad to help out. When we arrived, he quickly pawned us off on his assistant who was obviously new to the dealership. She took us for a test drive and had a very difficult time answering our questions. The last thing you want when you are in the market for a 45 thousand dollar Mercedes, is to deal with someone who can't answer basic questions. Especially from a dealership that appearantly prides themselves on "superior customer service". We were told that the vehicle we were looking at was in great condition and was serviced and maintained very well from the previous owner. Once we received the service records it turned out to be a bold faced lie. Turns out the car was NEVER serviced at a Benz dealership and had major repairs during the "certification process". There was a laundry list of problems with the vehicle which was obviously why the car has not sold in almost 5 months on the lot. Gerald claimed that the reason it hadn't sold was because he drove it personally. Suffice to say, the whole process was very unproffessional and NOT up to the standards of Mercedes reputation. BUYER BEWARE. More

Highest priced Cert MB in CT and rude sales person I stopped in on a Saturday , It was about 30 minutes before closing time. I was in market for a used 2014 C300 , I was shopping for a few weeks and pr I stopped in on a Saturday , It was about 30 minutes before closing time. I was in market for a used 2014 C300 , I was shopping for a few weeks and pretty much was looking at 26-30k price range for a low millage Certified preowned. I decided since I checked Fairfield, No Haven, and New Country I should at least take a quick drive to this dealer. The previous week I spent a few days chatting with sales and a sales manager here on a Silver one with AMG wheels. I wanted a certain wheel package - They had one in stock low miles with package I wanted price was a little high but I figured we can chat about that later. The first sales person told me car was sold, so I didn't go down that day. Next day I see it on another website call was told it is available I wanted to discuss price over phone since it was a drive for me they said no have to come down. Call Saturday to see if car is available I was told yes, I drive 67 miles to see it , it was sold week ago. I was annoyed sales person says hey no worries we have lots of cars. This day they had 3 C300s 2014 I don't know if normal or not but they didn't have much in 14 low miles. I Saw one I liked it was a 14 , had 39k miles on it most options, no zenons and wheels I liked it was a dark metal - They were asking 31999.00 at the time most of the 2014s similar features were 27999-29999 at most dealers with over 30k miles. I saw a few at 31-32 but they had miles under 20k. I mention to sales person price seems hi - He says We sell lots of cars it cant be that bad I show him on phone app 9 cars in CT same body type etc in CT certified at MB dealers all under 29k. He says the price is what it is. - I am glad it was I drove to New Country and bought the same car with 14k miles for 29. Dealer closer to me and no attitude from sales they actually negotiated a little bit, got a few services as well. This dealer acted like they were special. Make matters worse I asked him If I can test drive a new coupe because I was considering maybe going new when I saw the new coupes. He laughed said come back next week we close in 30 mins. WOW I am in sales too... No clue what his problem was. I was dressed down that day but I did pull in with my BMW. If you cant take a customer pointing out your prices are high? don't be in sales. I emplore you if your looking at a car here ,Call New country or NorthHaven both are more competitive and sell more cars. More