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Mercedes-Benz of Natick
Natick, MA
2,743 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,743 reviews
August 21, 2023
Appreciate all the time Jonny spent with us reviewing the features, going above and beyond! Thanks so much. features, going above and beyond! Thanks so much. More
by Svan
Helpful August 21, 2023
Very helpful, great atmosphere! Would recommend Howard Rosenberg and the whole team to shop at for a new and used car here! Would recommend Howard Rosenberg and the whole team to shop at for a new and used car here! More
by Chris
Employees Worked With
August 17, 2023
An unexpected problem occurred with my car and I called the dealership and got an immediate appointment. The church in was excellent and I received great service from Luis. The problem appears to have been the dealership and got an immediate appointment. The church in was excellent and I received great service from Luis. The problem appears to have been corrected. Luis followed up through the entire process. More
by mazzarella
Employees Worked With
August 17, 2023
An unexpected problem occurred with my car and I called the dealership and got an immediate appointment. The check in was smooth and the advisor Luis kept me updated every step of the way. The service was the dealership and got an immediate appointment. The check in was smooth and the advisor Luis kept me updated every step of the way. The service was excellent. More
by mazzarella
Employees Worked With
August 17, 2023
Many thanks to Howard for selling me the car - always so grateful for Brian for always helping me with excellent service and Jonny for the tech assistance. . All excellent!! grateful for Brian for always helping me with excellent service and Jonny for the tech assistance. . All excellent!! More
by JaneH
August 17, 2023
Friendly atmosphere; courteous and knowledgeable staff; entire facility is very clean; the staff, and in particular Brian Breidegam is super nice and polite and takes the time to walk me through all the wo entire facility is very clean; the staff, and in particular Brian Breidegam is super nice and polite and takes the time to walk me through all the work done on my car in detail More
by Amin
August 17, 2023
Friendly atmosphere; courteous and knowledgeable staff; entire facility is very clean; the staff, and in particular Brian Breidegam is super nice and polite and takes the time to walk me through all the wo entire facility is very clean; the staff, and in particular Brian Breidegam is super nice and polite and takes the time to walk me through all the work done on my car in detail More
by Amin
August 17, 2023
Jonny, Rafic, & Yatin were all great, very helpful, & polite. Jonny was able to help connect me with my app and show me many various functions of my car and offered to extend the lesson whenever I needed polite. Jonny was able to help connect me with my app and show me many various functions of my car and offered to extend the lesson whenever I needed it! Very excited to drive off in my first new Mercedes! More
by carmcelwee
August 16, 2023
Great service. Friendly. In and out relatively fast. Let me know options. Didn’t rush my questions. Friendly. In and out relatively fast. Let me know options. Didn’t rush my questions. More
by kathyhorigan
August 14, 2023
Johhny and the team at Mercedes-Benz of Natick made the entire process easy and enjoyable. I was thoroughly impressed with Johnny's knowledge and patience. He stayed late and worked with me until I felt co entire process easy and enjoyable. I was thoroughly impressed with Johnny's knowledge and patience. He stayed late and worked with me until I felt comfortable with all the new technology. As a teacher I really appreciated Johnny's style. Mercedes is luck to have such a caring and knowledgeable staff! I will definitely be going back for another lesson! A+ customer care at Mercedes-Benz of Natick! More
by m_dimarino
